Intake Specialist - Part Time

Legal Aid of Southeast and Central Ohio (LASCO) is committed to providing civil legal aid and advocacy for low-income individuals. They are seeking an Intake Specialist to support the client intake process, manage data entry, and provide administrative assistance in a collaborative environment.

Responsibilities

• Directly support the client intake process through answering phones calls, accurately recording necessary information and entering data into the case management system
• Review online applications for services, call potential clients and follow the scripts, then either refer the client to the appropriate practice group or provide the caller with self-help materials
• Enter data in the case management system and contribute to required reporting for compliance purposes
• Meet with walk-in applicants, facilitating and processing their applications
• Respond to applicant and client requests for help via phone and text among other means
• File documents at court
• Periodically support the reception desk through answering phone calls, greeting guests, interacting with vendors and clients, and maintaining a welcoming office environment
• Provide support services for attorneys including sending packets when requested and returning calls to former clients among others
• Support and collaborate with all staff to help achieve goals
• Be responsible for some general office work including incoming/outgoing mail, making copies, sending client information and other similar tasks

Skills

• A positive attitude, go-getter mindset and drive to do things well
• Ability to anticipate needs and navigate problems with a creative, practical approach toward reaching successful resolution
• Ability to prioritize workload to manage time, tasks and meet deadlines in a dynamic environment
• Proficient skills across the Microsoft Office Suite (Outlook, Excel, and PowerPoint)
• Demonstrated ability to communicate, verbally and in writing, effectively with diverse audiences
• Ability to increase efficiencies in individual work and team processes
• Strong work ethic with an eye for detail
• High ability to exercise sound judgement and discretion
• English language proficiency is essential and Spanish/English bilingual skills are a plus. Additional languages – even better
• High school diploma or equivalent required
• Professional experience in customer service preferred
• Prior Legal Aid or related work experience a plus, but not required

Benefits

• LASCO offers an excellent comprehensive benefits package, including a language skills differential ($2,500-$3,500 annually), paid vacation, sick, and holiday time, and ongoing training and development opportunities.

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