Lock Desk Associate

Verus Mortgage Capital is an independent national mortgage investor, offering innovative lending solutions. The Lock Desk Associate role involves ensuring accurate pricing for originating and purchasing loans while providing professional assistance to brokers and sellers.

Responsibilities

• Monitor the Lock Desk Inbox, provide professional and timely responses to broker, seller, sales and any other internal or external parties inquiries and pricing questions
• Act as an internal and external resource for any pricing issues
• Assist with testing and maintenance of System(s) pricing and eligibility functions
• Assist with the maintenance of Rate Sheet Distribution list
• Ensure that any pricing adjustments from Capital Markets are properly implemented and applied within the systems and/or PPE firms we integrate with for pricing and eligibility
• Participate in the maintenance of lock desk user manuals for all channels
• Participate in the creation and maintenance of process documentation
• Aid in providing Reports as needed
• Registration of Bulk Trades, and the maintenance of bulk loan trade confirmations
• Ensure that Broker and Seller price negotiations are properly implemented and maintained
• Complete additional projects & responsibilities as assigned that contribute to the growth & well-being of the company

Skills

• High school diploma or equivalent
• Minimum of 1 years' experience in the origination and/or secondary mortgage market with hands on experience in loan pricing
• Good understanding of mortgage banking origination practices and secondary market loan sales and securitization
• General understanding of the mortgage origination process, the secondary mortgage market, whole loan sales and securitization and mortgage servicing
• Working knowledge of Microsoft Office, specifically excel knowledge, is critical
• Strong negotiation, communication, and interpersonal skills with ability to identify and provide resolution to conflicts and discrepancies
• Ability to independently complete multiple time-sensitive tasks with minimal supervision
• Ability to work both independently and collaboratively within a small team environment
• Willingness to learn and grow through additional opportunities
• Demonstrates strong understanding of loan pricing, lock desk functions, secondary market transactions, and securitization processes
• Evaluates pricing scenarios, identifies discrepancies, and resolves issues accurately and efficiently
• Ensures loan data, pricing adjustments, lock terms, and rate sheet information are accurate and properly maintained
• Provides timely, professional support to brokers, sellers, sales teams, and internal stakeholders
• Successfully manages multiple time-sensitive requests, lock inquiries, and operational responsibilities
• Supports system testing, pricing maintenance, reporting, and documentation while identifying opportunities to improve workflows

Benefits

• Competitive compensation package, including base salary and performance-based bonus opportunities
• 401(k) plan with 100% company match up to 4%
• Comprehensive health coverage: medical, dental, vision, HSA, and FSA options
• Generous paid time off: 20 days PTO, company holidays, and sick time
• Paid parental leave
• Company-paid life insurance and disability coverage
• Employee Assistance Program (EAP): mental health, financial, and wellness support
• Professional development: tuition reimbursement and growth opportunities
• Commuter and transit benefits

Company Overview