Central Booking Clerk - Central Services (CS) - Central Booking

Welcome to MIC Medical Imaging! At MIC, our uncompromising commitment to excellence in diagnostic imaging, coupled with our investment in technology and quality patient care, instills confidence in patients and physicians across the communities we serve. We are an innovator in the healthcare industry, a recipient of the consumer choice award for business excellence, and a talent destination for over 500 team members. Our staff are passionate about improving the healthcare journey for patients and their family members, and proudly support local organizations working towards the same goal. If you are looking for a meaningful career opportunity, our organization could be the perfect fit! Patient Care Coordinator - Central Services (CS) - Central Booking Location: Hys Business Office, Summit Centre or Remote options available Reports To: Jackie Best-Walushka Position: Full-Time (1.0FTE) and Part-time (0.8FTE, flexible) positions available Status: Permanent Travel Required: No Posting Closing Date: June 16, 2026 A Patient Care Coordinator (formerly Central Booking Clerk) is responsible for coordinating and scheduling patient appointments across multiple modalities including MRI. They ensure that bookings are made efficiently, accurately, and in line with clinical priorities and availability. Acting as a key point of contact by phone for patients, they communicate with patients, medical staff, and other administrative teams to support smooth service delivery. Role and Responsibilities Appointment Requests: Managing phone and online requests for appointments. Patient Communication: provide information on appointment times, locations and any required preparation. Scheduling: Scheduling a variety of diagnostic imaging services. Phone Calls: Answering inbound calls from patients and physician offices. Record keeping: Accurately enter patient information and appointment details into booking systems including updates, changes and cancellations. Compliance & Confidentiality: Adhere to policies regarding patient confidentiality and data protection. Qualifications and Education Requirements Education: High school diploma Experience: Healthcare or customer service is an asset Skills: Excellent verbal communication Patience, Empathy & Professionalism Computer proficiency Team player Attention to detail and strong organizational skills. Working Conditions & Physical Requirements Ability to maintain high quality service level in a high-volume call center Prolonged periods of sitting Job posting closes: June 16, 2026. If you have any questions, please contact Michelle Chin at [email protected]. The MIC Story MIC Medical Imaging is Canada’s largest radiology partnership, with more than 100 radiologist physicians and over 500 technologists and support staff. MIC serves the greater Edmonton area, offering a wide range of diagnostic imaging services, including x-ray, ultrasound, MRI, CT, and more. MIC is an expert and trusted partner to Edmonton and surrounding area. MIC Medical Imaging Radiologists play an essential role in 17 Edmonton area hospitals and community health centres. We are proud to extend the same expert level of diagnostic imaging to practitioners and patients through our 15 community-based clinics in Edmonton, St. Albert, Ft. Saskatchewan and Sherwood Park. We boast the largest group of sub-specialized radiologists in the province, unique work environments, state-of-the-art equipment, learning and development training, career advancement opportunities, and more. MIC is committed to supporting local organization such as the United Way, Mercy Ships Imaging Excellence Starts with Healthy, Engaged Employees Our people form the foundation for imaging excellence and are the reason practitioners, patients, hospitals, and professional sports teams like the Edmonton Oilers trust us with their medical imaging needs. We take care of our employees, so that they will take care of our patients. At MIC, we provide: Competitive compensation Flexible work commitments to accommodate life changes (i.e. full time, part time, casual) Comprehensive health and dental coverage Vacation allocated on years of services Employer-sponsored pension program (RPP) Professional learning and development opportunities Supports to improve the physical and mental health of our employees Vacation Purchase-Sell Program: provide increased flexibility and support the changing lifestyle needs of our employees Recognition events including an annual staff holiday party, site celebrations, and social events for staff and their families. MIC Medical Imaging is an equal opportunity employer committed to diversity in the workplace. If you are passionate about health care and possess the knowledge, skills, and experience we are looking for, please submit your application today. Please note only qualified individuals selected for an interview will be contacted. Thank you for considering MIC Medical Imaging during your career search. What are you waiting for? Jump-start your career at MIC Medical Imaging. Apply today! Apply To This Job