AI Product Analyst (Home Based) [Open to Tiers 0, 1 and 2]
Tier Decription Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose contracts will be terminated or not renewed during 2026 Tier 1: Other UNDP/ UNCDF/ UNV staff holding permanent (PA) and fixed term (FTA) appointments (defined as “internal” candidates) Tier 2: UNDP/ UNCDF/ UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers Tier 3: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates” Office/Unit/Project Description UNDP is the knowledge frontier organization for sustainable development in the UN Development System and serves as the integrator for collective action to realize the Sustainable Development Goals (SDGs). UNDP's policy work, carried out at headquarters, regional, and country office levels, forms a contiguous spectrum from deep local knowledge to cutting-edge global perspectives and advocacy. In this context, UNDP invests in the Global Policy Network (GPN), which brings together field-based and global technical expertise across a wide range of knowledge domains to deliver the signature solutions and organizational capabilities envisioned in the Strategic Plan. Within the GPN, the Bureau for Policy and Programme Support (BPPS) leads on developing policy and guidance to advance UNDP’s Strategic Plan. BPPS staff provide technical advice to Country Offices, advocate for UNDP’s corporate positions, represent UNDP in multi-stakeholder fora, and engage in inter-agency coordination across thematic areas. The Digital, AI and Innovation (DAI) Hub is part of this architecture. It brings together UNDP’s expertise in digital transformation, data, AI, and systems innovation to help countries harness new technologies as enablers of sustainable and inclusive development. The Hub serves as an integrated platform, offering advisory support, technical assistance, and capacity development to governments and partners in over 170 countries. It co-creates digital transformation journeys, strengthens national and institutional capabilities, and mobilizes partnerships to build inclusive digital ecosystems. By leveraging UNDP’s global presence, development intelligence, and portfolio approach, the Hub equips countries to anticipate risks, adapt to uncertainty, and harness digital, data and AI responsibly as forces for people and planet. Read more about the UNDP Strategic Plan 2026 – 2029. To bring digital around the globe, we need someone who can manage digital products that advance digital development at UNDP. The position of AI Product Analyst will be part of the team in Product Studio at the Digital, AI and Innovation Hub, BPPS, and report to the Head of Digital Experience. The AI Product Analyst will work in line with the UNDP Digital Standards. Scope of Work The AI Product Analyst will support a portfolio of digital products and contribute to the product development process for digital concepts for UNDP and broader UN teams. The role will involve the ongoing evolution and management of products that enable digital transformation and effective delivery of UN and Government programmes. Specifically, the AI Product Analyst will contribute to the development of new product ideas, ready-to-scale products, and matured products developed with UN, UNDP BPPS, Crisis Bureau, regional, and country office teams. Under the supervision of the Head of Digital Experience, the AI Product Analyst will be responsible for the following: Product planning Utilize human-centred design and design research methods to design products which are user-friendly, meet user and stakeholder needs, and solve the problems in focus. Facilitate co-design workshops and processes to ensure resulting products are desirable, viable, and feasible. Advise on how AI can be implemented to solve existing problems, including through AI-assisted scoring and classification tools. Collaborate with internal or vendor software developers to plan, scope, deliver technical product builds, and propose technical solutions to clients, including designing software architectures for products. This includes managing full-stack development cycles using mainly Python, Node.js and React where applicable. Support the development of product plans/roadmaps with the relevant UNDP stakeholder/sponsor of the digital product. Help maintain strong stakeholder relationships to support product oversight and organisational buy-in for the product vision. Assist in translating requirements between non-technical stakeholders and development teams, ensuring that policy and programme priorities are accurately reflected in technical specifications. Regularly communicate and present product roadmaps to relevant teams within CDO and UNDP at large. Prepare and contribute to presentations and updates on product roadmaps for relevant teams within BPPS and UNDP. Product and service development Support continuous development process for products under management, with iterative customer and stakeholder feedback, deploying regular product releases and fixes. Engage in the software development of digital products together with internal and external vendors with a focus on AI products, including LLM-based systems, NLP pipelines, and local AI model deployment. Contribute to the implementation and maintenance of the necessary technical and organizational infrastructure for product delivery, including documentation/communications materials, working with internal or vendor software development teams. Develop and implement quality standards and assurance processes by meeting/exceeding relevant UNDP and industry digital standards. Design and develop data dashboards and data visualisations to communicate product outcomes to donors, senior stakeholders and the public. Continuous improvement and support Provide responsive product support to relevant UNDP internal clients. Support the training of internal clients in how to use existing AI products Contribute to the development of resources that enable greater levels of customer satisfaction through targeted automation, including templates, detailed documentation and standard operating procedures. Apply various analysis methods to evaluate product performance and to inform iterative product improvements. Ensure facilitation of knowledge building and management. Provide sound contributions to knowledge networks, communities of practice, and digital knowledge platforms. Organize training for the operations/ projects staff on programme related matters in assigned areas. The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization. Institutional Arrangement The incumbent will directly report to Head of Digital Studio. Competencies Core Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination DIGITAL Digital product design Ability to design digital products which are user-centred, intuitive, functional and achieve desired outcomes DIGITAL Digital product management Ability to design and lead digital product development including testing, ongoing product iteration, product strategy and delivery. DIGITAL Digital business analysis Ability to support digital business processes across a range of digital projects, programmes and activities. DIGITAL User-centred design, user research, user testing Knowledge of user-centred design methodologies and ability to apply them practically DIGITAL Digital inclusion Knowledge of how digital inclusion works, opportunities and challenges for governments and society DIGITAL Programming,Web and App Development Ability to build websites, platforms and apps that are effective and intuitive to use. BUSINESS DIRECTION & STRATEGY System Thinking Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system. Minimum Qualifications of the Successful IPSA Min. Education requirements An advanced university degree (master´s degree or equivalent) in Mathematics, Computer Science or Technology related is required, or A first-level university degree (bachelor´s degree) in Computer Science, Mathematics or Design in combination with additional two years of qualifying experience will be given due consideration in lieu of master´s degree. Min. years of relevant work experience Minimum of two (2) years (with master’s degree) or four (4) years (with bachelor’s degree) of relevant professional experience in designing, managing, and implementing digital and AI projects. Required skills Experience working with low and middle-income countries. Experience in including product development, coding, using AI models, AI prompting, backend and frontend development, enterprise web/software development, product development, user research and testing and stakeholder management. Desired skills in addition to the competencies covered in the Competencies section Experience applying digital tools in the following areas: human rights, governance, gender equality, climate, sustainable finance or crisis contexts. Experience managing software delivery projects involving Python, Node.js, and React. Experience in managing diverse teams, technical vendors and senior stakeholders around complex challenges. Experience in interacting and building digital products with stakeholders in the public sector. Demonstrated experience building digital products, AI products, data dashboards and communicating project progress to non-technical audiences. Required Language(s) Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is desired. Equal opportunity As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all. Sexual harassment, exploitation, and abuse of authority UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. Right to select multiple candidates UNDP reserves the right to select one or more candidates from this vacancy announcement. 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