Client Relationship Analyst – Data Entry & Call Support Specialist (Healthcare 340B Program) – $32/hr – Full‑Time – Florida, USA

About arenaflex

arenaflex is a leading integrated health‑care and retail pharmacy organization with a legacy of serving millions of customers across the United States and its territories. With a network of nearly 9,000 stores, arenaflex combines the convenience of a neighborhood pharmacy with the depth of a national health‑care system. Our mission is to improve the health and well‑being of the communities we serve by delivering high‑quality, affordable pharmacy services, innovative health solutions, and a seamless omnichannel experience. As a member of the arenaflex family, you will join a purpose‑driven team that values collaboration, continuous learning, and a commitment to making a positive impact on patients’ lives.

Why This Role Matters

In today’s rapidly evolving health‑care landscape, the 340B drug pricing program plays a critical role in expanding access to affordable medications for vulnerable populations. As a Client Relationship Analyst focused on data entry and call support, you will be the trusted liaison between arenaflex and our pharmacy clients, ensuring accurate data flow, timely issue resolution, and proactive program improvement. Your work will directly influence the efficiency of the 340B program, helping providers deliver essential medicines to those who need them most.

Key Responsibilities

• Primary Point of Contact: Serve as the single, dedicated liaison for client inquiries, managing day‑to‑day correspondence and fostering strong, long‑term relationships.
• Program Survey & Review Support: Conduct regular program surveys, assist clients with pharmacy agreement reviews, and help drive productivity improvements across the 340B program.
• Issue Identification & Resolution: Work closely with internal arenaflex teams (IT, Legal, Finance, Operations) to identify, diagnose, and resolve client‑facing issues quickly and effectively.
• Data Analysis & Reporting: Pull, interpret, and present data from multiple sources, translating complex data sets into actionable insights for clients.
• Process Improvement: Gather client feedback, recommend workflow enhancements, and support the implementation of system upgrades that streamline reporting and compliance.
• Client Education & Training: Guide clients through reporting changes, provide training on new tools, and ensure they understand best practices for 340B data management.
• Documentation & Record‑Keeping: Maintain detailed logs of client interactions, issues, resolutions, and follow‑up actions to ensure transparency and audit readiness.
• Collaboration & Knowledge Sharing: Build strong partnerships with internal stakeholders to exchange information, resolve cross‑functional challenges, and promote a unified approach to client service.
• Industry Insight: Stay current on pharmacy and health‑care trends, especially those affecting the 340B program, and proactively share insights that can benefit clients.
• Travel: Occasionally travel (up to 20% of the time) for client site visits, training sessions, or regional meetings.

Essential Qualifications

• Bachelor’s degree (or equivalent) in Business, Health‑Care Administration, Communications, or a related field.
• Minimum of 2 years of experience in client relationship management, data entry, or a similar customer‑service role.
• Demonstrated ability to diagnose, isolate, and resolve moderately complex business problems with minimal supervision.
• Strong verbal and written communication skills, with experience presenting to both internal teams and external clients.
• Proficiency in Microsoft Office Suite, especially Excel (formulas, pivot tables, data formatting), PowerPoint, and Word.
• Experience working in a regulated health‑care environment, preferably with exposure to the 340B program, pharmacy operations, or PBM processes.
• Willingness to travel up to 20% of the time for client engagements and internal training.

Preferred Qualifications

• Additional certifications or coursework related to health‑care compliance, data analytics, or project management.
• Experience in a fast‑paced call‑center or support desk environment.
• Familiarity with pharmacy management systems, electronic health records (EHR), or other health‑care IT platforms.
• Demonstrated track record of implementing process improvements that resulted in measurable efficiency gains.
• Ability to work effectively across multiple time zones and manage competing priorities.

Core Skills & Competencies

• Analytical Thinking: Ability to interpret large data sets, spot trends, and translate findings into clear recommendations.
• Customer‑Centric Mindset: Commitment to delivering exceptional service and building trust with clients.
• Problem‑Solving: Proactive approach to identifying root causes and delivering sustainable solutions.
• Collaboration: Strong teamwork skills, comfortable partnering with cross‑functional teams to achieve shared goals.
• Adaptability: Thrive in a dynamic environment, quickly adjusting to new processes, regulations, and technology.
• Attention to Detail: Precise data entry and documentation practices to ensure compliance and accuracy.
• Communication: Clear, concise, and persuasive communication style for both written reports and verbal presentations.

Career Growth & Development

arenaflex invests heavily in the professional development of its employees. In this role, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Ongoing training on 340B compliance, data analytics, and advanced Excel techniques.
• Opportunities to pursue certifications such as Certified Pharmacy Technician (CPhT) or Project Management Professional (PMP).
• Clear career pathways toward senior analyst, program manager, or client‑service leadership positions.
• Cross‑functional exposure that can open doors to roles in operations, compliance, or strategic planning.

Work Environment & Culture at arenaflex

Our workplace is built on a foundation of respect, inclusion, and empowerment. At arenaflex you will experience:

• A collaborative, team‑oriented atmosphere where ideas are welcomed and innovation is encouraged.
• Flexible work arrangements, including hybrid remote‑on‑site options, to support work‑life balance.
• Employee resource groups that celebrate diversity and foster community.
• Regular town‑hall meetings and open‑door leadership to keep everyone informed and engaged.
• A commitment to health and wellness, with on‑site wellness programs, fitness challenges, and mental‑health resources.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly rate of $32, plus a comprehensive benefits package that includes:

• Health Coverage: Medical, dental, and vision plans with generous employer contributions.
• Retirement Savings: 401(k) plan with company match to help you build long‑term financial security.
• Paid Time Off: Vacation, holidays, sick leave, and paid parental leave to support life’s milestones.
• Employee Discounts: Savings on arenaflex pharmacy purchases, retail merchandise, and wellness services.
• Life & Disability Insurance: Protection for you and your loved ones.
• Education Assistance: Tuition reimbursement for continued learning and professional certifications.
• Wellness Programs: Access to health screenings, fitness incentives, and mental‑health resources.
• Career Development: Internal mobility, mentorship, and leadership development programs.

How to Apply

If you are passionate about health‑care, excel at building client relationships, and thrive in a data‑driven environment, we want to hear from you. Join arenaflex and become a key contributor to a program that makes affordable medication accessible to those who need it most.

Ready to take the next step? Click the link below to submit your application and start your journey with arenaflex.

Apply Job!