Bilingual Finnish‑English Customer Service Agent – Remote Part‑Time Role Delivering Omnichannel Support for Health & Hygiene Products at arenaflex

About arenaflex

arenaflex is a global leader in the development, manufacturing, and distribution of hygiene and healthcare products that people trust and love across generations. With a heritage rooted in scientific innovation and a forward‑thinking commitment to sustainability, arenaflex delivers everyday essentials—from personal care items to professional medical supplies—while actively reducing environmental impact. Our portfolio reaches millions of consumers worldwide, and our brand is synonymous with quality, safety, and social responsibility. As we continue to expand our market presence, we are looking for passionate individuals who share our vision of making a meaningful difference in the lives of customers and the planet.

Why This Role Matters

In today’s fast‑moving consumer landscape, exceptional customer service is the cornerstone of brand loyalty. As a Bilingual Finnish‑English Customer Service Agent, you will be the voice of arenaflex, providing accurate product information, resolving inquiries, and ensuring every interaction reflects our core values of care, curiosity, and achievement. Your contributions will directly influence customer satisfaction scores, brand perception, and the overall success of our omnichannel support strategy.

Key Responsibilities

• Engage with Finnish‑speaking consumers via telephone, email, live chat, and social media, delivering prompt, courteous, and accurate responses.
• Provide product information, troubleshoot usage issues, and guide customers through purchase decisions, always maintaining a customer‑centric approach.
• Document interactions in the CRM system with meticulous attention to detail, ensuring data integrity for future reference and analytics.
• Collaborate with cross‑functional teams—including product development, quality assurance, and logistics—to resolve complex queries and escalations.
• Continuously update personal knowledge of arenaflex’s product range, sustainability initiatives, and industry trends to become a trusted subject‑matter expert.
• Uphold arenaflex’s brand standards by acting as a brand ambassador, embodying our values in every customer touchpoint.
• Meet and exceed individual and team performance metrics, such as first‑contact resolution, average handling time, and customer satisfaction scores.
• Participate in regular training sessions, coaching calls, and quality assurance reviews to refine communication skills and product expertise.

Essential Qualifications

• Fluent Finnish with impeccable grammar, spelling, and punctuation; ability to communicate professionally in both written and spoken Finnish.
• High proficiency in English (C1 level or above), enabling clear and effective communication with English‑speaking customers and internal stakeholders.
• Demonstrated passion for delivering outstanding customer service, with a track record of handling high‑volume inquiries while maintaining quality.
• Empathetic listening skills and the ability to handle sensitive or emotional calls with composure and understanding.
• Strong administrative abilities, including accurate data entry, record‑keeping, and the capacity to manage multiple tasks simultaneously.
• Professional demeanor, proactive problem‑solving attitude, and a “can‑do” mindset that drives continuous improvement.

Preferred Qualifications & Skills

• Previous experience in a remote, omnichannel customer support environment, preferably within the health, hygiene, or consumer goods sector.
• Familiarity with CRM platforms (e.g., Salesforce, Zendesk) and ticketing systems.
• Basic understanding of sustainability practices and how they relate to product development and consumer expectations.
• Experience using social media monitoring tools and handling inquiries on platforms such as Facebook, Instagram, and Twitter.
• Certification in customer service excellence, conflict resolution, or related fields.

Core Competencies & Personal Attributes

• Communication Excellence: Clear, concise, and friendly articulation in both Finnish and English.
• Active Listening: Ability to understand customer needs, ask probing questions, and provide tailored solutions.
• Team Collaboration: Strong teamwork ethic, contributing to shared goals while respecting individual responsibilities.
• Adaptability: Comfortable navigating a dynamic, fast‑paced environment and adjusting to evolving processes.
• Detail Orientation: Keen eye for accuracy in documentation, product information, and compliance requirements.
• Self‑Motivation: Ability to thrive in a remote setting, manage time effectively, and maintain high productivity.

Career Development & Learning Opportunities

arenaflex invests heavily in the growth of its people. As a member of our customer support team, you will have access to:

• Two weeks of intensive onboarding training, delivered both virtually and on‑site, to equip you with product knowledge and service best practices.
• Ongoing professional development through webinars, e‑learning modules, and mentorship programs focused on communication, conflict resolution, and digital tools.
• Opportunities to cross‑train with other departments, gaining insight into product development, marketing, and supply chain operations.
• Clear career pathways that can lead to senior support roles, team leadership, or specialized positions such as Quality Assurance Analyst or Customer Experience Strategist.
• Access to LinkedIn Learning courses and certifications, fully funded by arenaflex, to broaden your skill set and enhance your résumé.

Work Environment & Culture at arenaflex

Our culture is built on inclusivity, curiosity, and a shared commitment to excellence. arenaflex celebrates diversity in all its forms—gender, race, religion, disability, and sexual orientation—and fosters an open workplace where every voice is heard. As a remote employee, you will enjoy:

• A flexible schedule that respects work‑life balance, with core hours from 11:00 am to 3:00 pm, Monday through Friday.
• A supportive community through virtual coffee chats, team‑building activities, and employee engagement programs.
• Regular feedback loops, performance reviews, and recognition programs that reward top performers with bonuses and public acknowledgment.
• Access to an Employee Assistance Program offering confidential counseling, financial advice, and wellness resources.
• Participation in our Employee Benefits Club, granting exclusive discounts on travel, entertainment, and lifestyle services.

Compensation, Benefits & Perks

arenaflex offers a competitive compensation package designed to attract and retain top talent. The role includes:

• Annual gross salary of €8,993.72, payable in monthly installments.
• Performance‑based bonuses and additional incentives for exceeding service targets.
• 24 days of paid vacation per year, plus paid bank holidays and an extra day in lieu.
• Fully remote work setup with a home‑office allowance to cover equipment and internet costs.
• Comprehensive health and wellbeing benefits, including optional discounted private health insurance.
• Referral program that rewards you for bringing qualified friends or colleagues into the arenaflex family.
• Continuous learning budget, access to industry conferences, and internal knowledge‑sharing sessions.

How to Apply

If you are ready to become the friendly, knowledgeable voice of arenaflex and help our customers experience the best in hygiene and healthcare products, we want to hear from you. Click the link below to submit your application, attach your résumé, and tell us why you are the perfect fit for this bilingual, remote, part‑time role.

Apply Now – Join arenaflex Today!

Join arenaflex and Make an Impact

At arenaflex, every interaction matters. By delivering exceptional service in Finnish and English, you will not only support our customers but also reinforce our commitment to sustainability, innovation, and community. Take the next step in your career journey with a company that values your talent, invests in your growth, and celebrates your achievements. Apply today and become part of a vibrant, purpose‑driven team that is shaping the future of health and hygiene worldwide.