Senior Data Analyst – Customer Experience Insights & Advanced Analytics (Remote – U.S.)

About arenaflex

At arenaflex, we believe that the customer should be at the heart of every strategic decision. We are a forward-thinking organization that combines data, technology, and human insight to deliver world-class experiences across every customer touchpoint. Our Customer Experience (CX) team operates as the voice of the customer inside arenaflex — championing their needs, uncovering friction points, and translating complex behaviors into actionable strategies that drive measurable improvement.

As part of this mission, arenaflex is investing in a new generation of analytics talent. We are building a modern, cloud-native CX data platform that will power how the entire organization understands and serves customers. To lead this transformation, we are seeking a Senior Data Analyst who is equal parts storyteller, technical expert, and strategic partner — someone who can dive deep into data, build elegant solutions, and inspire teams to act on what the numbers reveal.

This is a fully remote position based in the United States, offering the flexibility to do your best work from wherever you thrive, while partnering with a collaborative, high-performing team of engineers, designers, and business strategists.

Position Purpose

The Senior Data Analyst – Customer Experience will serve as a senior analytics expert on a balanced, cross-functional team responsible for one of arenaflex's most important CX initiatives. You will combine a deep understanding of customer behavior with advanced analytical techniques to identify opportunities, justify investment, and quantify impact. Your work will directly shape the experience of millions of customers and influence executive-level decisions.

You will be the undisputed data authority for your assigned initiative — knowing what data exists, how to connect it, and how to transform it into clear, compelling narratives that drive change. From architecting dashboards in Tableau to designing the next generation of the CX data platform, your fingerprints will be on the systems and insights that define how arenaflex listens to its customers.

Key Responsibilities

• Serve as the lead data expert on a balanced CX team engaged in a high-priority initiative for arenaflex.
• Combine business acumen and customer empathy with technical expertise to deliver sound, data-backed recommendations.
• Conduct continuous discovery and exploratory data analysis to surface hidden patterns and emerging opportunities.
• Develop a comprehensive understanding of the data domain for your assigned initiative — mastering the available data, the appropriate join paths, and the best techniques to answer business questions.
• Track the impact and benefits of CX actions by stitching together multiple data sources into unified performance narratives.
• Design, build, and maintain advanced SQL queries that power executive dashboards and operational reporting.
• Create intuitive, high-impact front-end dashboards using Tableau and complementary visualization tools.
• Contribute to the design of arenaflex's next-generation CX data platform, including data modeling and governance.
• Develop base queries, documentation, and onboarding materials to help business teams self-serve from the new data source.
• Respond to ad hoc analytics requests with speed, accuracy, and clarity.
• Establish reporting standards, best practices, and a robust reporting framework that elevates the work of the entire team.
• Lead data mining efforts to identify trends, anomalies, and predictive signals in customer data.
• Develop programs, methodologies, and reusable assets for analyzing and presenting data at scale.
• Collaborate closely with stakeholders, developers, UX designers, and end users to gather and refine requirements.
• Perform data analysis, develop SQL scripts, stored procedures, and triggers, and produce automated reports.
• Execute data cleansing and validation routines to ensure the integrity of every insight delivered.
• Prepare data load scripts for large-scale ingestion from diverse source systems.
• Leverage varied database applications and analytical tools to optimize performance and insight quality.
• Recommend and implement enhancements to systems, processes, and procedures that improve analytical maturity.

Essential Qualifications

• At least seven (7) years of professional work experience, with a strong track record in data analysis, business intelligence, or a related discipline.
• Bachelor's degree or equivalent in a field of study related to the role (e.g., Statistics, Mathematics, Computer Science, Economics, Information Systems, or Business Analytics).
• Advanced proficiency in SQL, including complex joins, window functions, stored procedures, and performance tuning.
• Hands-on experience building dashboards and data visualizations in Tableau or comparable BI tools.
• Proven ability to translate ambiguous business questions into structured analytical projects with clear deliverables.
• Outstanding written and verbal communication skills, with the ability to present technical findings to non-technical audiences.
• Strong problem-solving skills, sound judgment, and a high degree of attention to detail.
• Must be eighteen (18) years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications

• Four to six (4–6) years of progressive data analysis experience, ideally within customer experience, retail, e-commerce, or a similarly customer-centric environment.
• One to two (1–2) years of experience in data management, process analysis, and continuous improvement.
• Demonstrated success working with large, complex datasets and stitched data sources from multiple platforms.
• Experience contributing to the design or build of a modern data platform, data lake, or data warehouse.
• Familiarity with programming languages such as Python or R for advanced analytics and automation.
• Exposure to customer journey analytics, voice of customer (VoC) programs, or sentiment analysis.

Core Competencies for Success at arenaflex

• Curiosity and Continuous Learning – A natural drive to ask "why," dig into root causes, and become the resident expert on customer data.
• Collaboration – Superior interpersonal skills with the ability to partner effectively across analytics, engineering, UX, and business teams.
• Quality and Accountability – Commitment to organized, high-quality deliverables that stand up to executive scrutiny.
• Mentorship – Willingness to coach colleagues on analytical standards, best practices, and emerging tools.
• Design Sensibility – Understanding of usability best practices and the principles of effective data storytelling.
• Creative Problem Solving – An innovative, issue-resolution mindset that challenges the status quo.
• Self-Management – Highly self-motivated, capable of prioritizing multiple initiatives in a fast-paced remote environment.

Reporting Structure

This position reports to a Senior Engineer or Senior Manager within the Customer Experience organization. The role may include indirect leadership responsibilities through mentorship and the establishment of team-wide analytical standards.

Travel Requirements

Minimal travel is expected — typically less than 10% of the time, with overnight travel being infrequent.

Physical Requirements

Most of the workday is spent in a seated, comfortable position with frequent opportunity to move about. On rare occasions, light lifting or movement of small articles may be required.

Working Conditions

This is a fully remote role conducted from a home office or comparable indoor setting. arenaflex provides the tools, equipment, and ergonomic support needed to maintain a productive, comfortable workspace.

Work Environment and Company Culture at arenaflex

arenaflex is a remote-first organization built on trust, transparency, and a shared commitment to customer obsession. Our culture is defined by:

• Customer-First Thinking – Every insight we produce ladders up to a better customer experience.
• Curious Minds – We ask great questions, test assumptions, and let data lead the way.
• Ownership and Impact – Analysts at arenaflex are not order-takers; they shape strategy.
• Continuous Growth – We invest heavily in learning, certifications, and career development.
• Inclusive Collaboration – Diverse perspectives fuel better decisions, and we actively cultivate them.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package designed to attract and retain top analytics talent. Benefits and perks typically include:

• Competitive base salary with performance-based bonus opportunities.
• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with company match and retirement planning resources.
• Generous paid time off, holidays, and parental leave.
• Remote work flexibility with home office stipend.
• Tuition reimbursement, certification sponsorship, and continuous learning programs.
• Employee resource groups, mentorship programs, and wellness initiatives.

Career Growth and Learning Opportunities

Joining arenaflex as a Senior Data Analyst means stepping into a role with a clear runway for advancement. As you help architect the new CX data platform and establish best practices, you will position yourself for growth into roles such as Principal Analyst, Analytics Manager, or Data Product Owner. arenaflex actively supports lateral moves into adjacent disciplines — including data science, data engineering, and product analytics — through internal mobility programs, mentorship, and sponsored training.

How to Apply

If you are a curious, technically excellent analyst who wants to make customer experience the strategic advantage it deserves to be, arenaflex wants to hear from you. This is your opportunity to shape the systems and insights that will define the next era of customer experience at a company that takes both data and people seriously. Bring your expertise, your questions, and your ambition — and let's build something remarkable together. Apply today to join arenaflex.