Remote IT Business Analyst – Data Center Operations & Infrastructure Management – $27/hr – arenaflex

About arenaflex – Pioneering the Future of Air Travel Technology

arenaflex is a global leader in airline operations, delivering innovative technology solutions that keep millions of passengers connected, safe, and comfortable every day. With a heritage that stretches back nearly a century, arenaflex has transformed from a modest regional carrier into a cutting‑edge, data‑driven enterprise that powers some of the world’s busiest airports and flight routes. Our IT Offices Group is the beating heart of this transformation, responsible for the design, implementation, and maintenance of the critical infrastructure that supports mission‑critical applications, data centers, and remote communication rooms across the globe.

We are seeking a highly motivated, detail‑oriented Remote IT Business Analyst to join our dynamic team. This role offers a unique blend of business analysis, data‑center operations, and project management—all from the comfort of your home office. If you thrive in fast‑paced environments, love solving complex technical challenges, and are eager to contribute to a world‑class airline’s technology backbone, arenaflex is the place for you.

Key Responsibilities – What You’ll Do Every Day

• Provide expert IT administration for arenaflex’s data‑center and remote communication room environments, ensuring high availability and optimal performance.
• Manage the full lifecycle of infrastructure projects, from initial design and budgeting to implementation, testing, and post‑deployment support.
• Coordinate with cross‑functional teams—including application development, network engineering, and security—to align infrastructure upgrades with business objectives.
• Develop and maintain comprehensive documentation for all data‑center processes, configurations, and standard operating procedures.
• Oversee vendor relationships, negotiate contracts, and ensure that service level agreements (SLAs) are met or exceeded.
• Monitor and analyze system performance metrics, proactively identifying potential issues and recommending corrective actions.
• Lead the planning and execution of capacity‑planning initiatives for power, cooling, and space within data‑center facilities.
• Support the implementation of disaster‑recovery and business‑continuity plans, guaranteeing rapid restoration of services after an outage.
• Provide remote troubleshooting and incident resolution for server farms, lab environments, and communication rooms.
• Collaborate with the IT Offices team to maintain the fiber ring that connects arenaflex’s primary airport hub and ground offices, ensuring reliability and redundancy.

Essential Qualifications – What You Must Have

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum 3 years of hands‑on experience in a high‑availability data‑center or server‑farm environment.
• Proven track record of managing infrastructure projects, including budgeting, scheduling, and stakeholder communication.
• Strong understanding of data‑center fundamentals: power distribution (UPS), cooling systems, rack layout, and cabling standards.
• Experience with remote monitoring tools, ticketing systems, and ITIL‑based change management processes.
• Excellent written and verbal communication skills, with the ability to translate technical concepts for non‑technical audiences.
• Demonstrated ability to work independently, prioritize tasks, and meet tight deadlines in a remote setting.

Preferred Qualifications – What Will Set You Apart

• Professional certifications such as ITIL Foundation, Cisco CCNA, or CompTIA Server+.
• Experience with virtualization platforms (VMware, Hyper‑V) and cloud services (AWS, Azure).
• Background in airline or transportation industry IT operations.
• Familiarity with regulatory compliance standards (e.g., PCI‑DSS, GDPR) and data‑privacy best practices.
• Hands‑on experience with fire suppression, environmental monitoring, and physical security systems within data‑centers.

Core Skills & Competencies – What You’ll Need to Succeed

• Analytical Thinking: Ability to dissect complex problems, identify root causes, and propose effective solutions.
• Project Management: Skilled at creating project plans, tracking milestones, and delivering results on time and within budget.
• Collaboration: Comfortable working with diverse teams across multiple time zones, fostering a culture of open communication.
• Attention to Detail: Meticulous documentation and adherence to change‑control procedures.
• Customer‑Centric Mindset: Commitment to delivering reliable services that directly impact arenaflex’s operational excellence.
• Adaptability: Flexibility to support rotating shifts, extended hours, and occasional on‑site visits when required.

Career Growth & Learning Opportunities

At arenaflex, your professional development is a top priority. As a Remote IT Business Analyst, you will have access to:

• Mentorship programs with senior infrastructure architects and seasoned project managers.
• Continuous learning stipends for certifications, online courses, and industry conferences.
• Opportunities to transition into senior roles such as Data‑Center Operations Manager, Infrastructure Architect, or IT Portfolio Director.
• Cross‑functional exposure to application development, cybersecurity, and enterprise architecture initiatives.
• Participation in arenaflex’s global innovation labs, where you can contribute to emerging technologies like edge computing and AI‑driven monitoring.

Work Environment & Culture at arenaflex

arenaflex prides itself on a culture built around five core values: Integrity, Trust, Respect, Commitment, and Employee Initiative. Our remote workforce enjoys:

• A collaborative, inclusive atmosphere where diverse perspectives are celebrated.
• Flexible work‑hours that empower you to balance personal commitments with professional responsibilities.
• Regular virtual town‑halls, team‑building events, and wellness challenges that keep the community connected.
• Access to a robust employee assistance program offering mental‑health counseling, financial coaching, and family support services.

Compensation, Perks & Benefits

While the exact compensation package will be discussed during the interview process, candidates can expect:

• Competitive hourly rate of $27 per hour, with performance‑based bonuses.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• Generous paid time off, including vacation, sick leave, and holidays.
• Retirement savings options such as a 401(k) plan with company match.
• Employee stock purchase program and profit‑sharing opportunities.
• Travel benefits, including discounted airline tickets for you and qualified family members.
• Access to a suite of wellness resources—online fitness classes, meditation apps, and ergonomic home‑office stipends.
• Professional development funds and tuition reimbursement for continued education.

How to Apply – Join arenaflex Today

If you are ready to take the next step in your career and become an integral part of arenaflex’s technology ecosystem, we want to hear from you. Click the link below to submit your application, attach your updated resume, and share a brief cover letter outlining why you are the perfect fit for this remote IT Business Analyst role.

Apply Now: https://vacancyglobal.com/register-candidate/

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.