Sales Development Representative

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. The Sales Development Representative (SDR) is responsible for generating and advancing high-quality, sales-ready opportunities through engaging prospects and managing early-stage pipeline creation and qualification.

Responsibilities

• Proactively prospect target accounts through outbound calls, email, and social outreach
• Engage inbound leads within defined response SLAs
• Conduct consultative discovery to uncover business challenges, priorities, and buying triggers
• Determine mutual fit and qualify opportunities based on defined criteria
• Advance opportunities with clear next steps, stakeholder alignment, and documented buying context
• Own pipeline creation for assigned region, segment, or program
• Partner closely with assigned AEs to ensure consistent coverage and feedback
• Use regional or segment insights to prioritize accounts and outreach
• Create opportunities only when qualification standards are met
• Deliver clear, complete, and actionable handoffs to AEs
• Maintain accurate Salesforce CRM documentation including business problem, impact, stakeholders, and next steps
• Collaborate with Sales, Marketing, Channel, and Customer Success teams
• Incorporate feedback to improve discovery quality and messaging
• Contribute to best practices and process improvements across the SDR organization
• Sales-accepted opportunities created
• Early-stage opportunity progression
• Pipeline dollars influenced
• Opportunity rejection rate (quality signal)
• Inbound speed-to-lead adherence
• Outbound activity mix
• Meeting show rates
• CRM data quality

Skills

• Bachelor's degree or equivalent relevant experience
• 1–3 years of experience in sales, lead generation, or customer-facing roles
• Strong consultative communication and active listening skills
• Ability to learn and apply complex product and industry concepts
• High bias toward action with strong time and priority management
• Coachable mindset with a clear desire to progress into advanced sales roles
• Experience Using CRM Tools (Salesforce Preferred)

Benefits

• SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.
• Hybrid work model, with regular in-office presence (3 days per week) required at our Minneapolis office.

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