Client Delivery Associate

NewtonX is a B2B insights company trusted by the world's most innovative companies to make high-stakes decisions with confidence. The Client Delivery Associate role is designed for motivated individuals to connect clients with world-leading professionals and deliver high impact research projects that uncover insights for business challenges.

Responsibilities

• Facilitate connections between clients and experts through our marketplace
• Understand the granular needs of the clients and help them design their knowledge request
• Assess in detail the specific knowledge of the request and onboard them to the platform
• Prioritize and multi-task in a fast-paced environment with clients and experts covering all imaginable sectors of expertise, geographies etc
• Learn about new technologies, industries, topics daily and find ways to codify the requests into NewtonX’s knowledge graph
• Learn new things, mentor and share knowledge with team members
• Be one of the first Client Delivery Associates in London, with responsibility of establishing best practices and client relationships
• Be a client partner, and ensure our client stakeholders maintain their trust in NewtonX as the go-to B2B research partner of choice
• Ultimately, you will be driving the core value of the company: connecting experts to clients. This foundational role will enable you to progress quickly within NewtonX towards commercial and/or operational leadership

Skills

• 0 - 2 years of professional work experience
• Have a bachelor's degree in relevant field of study
• You love challenging the status quo
• You enjoy solving problems. Take difficult challenges and provide creative solutions
• You enjoy learning (you will learn about topics as broad as AI and as narrow as IoT in Retail in Thailand)
• You think on your feet. When things change, you roll with the punches (no day is the same!)
• You enjoy team collaboration, communication, listening and advocating
• You communicate clearly, write well, succinctly and effectively your thoughts
• You enjoy work independently and efficiently with minimal direction and under pressure
• Smart, quick, thoughtful and resourceful problem solver
• A strong client service orientation; confidence, professional and pleasant style, and a can-do attitude to deliver great service

Benefits

• Performance bonus
• Benefits package
• Career advancement and training opportunities
• Excellent medical, dental, and vision insurance.
• 401k match with immediate vesting.
• Health savings/flexible savings account, and pre-tax commuter benefits.
• Paid time off: vacation, holidays, sick, and parental leave.
• A diverse, collaborative, and positive culture where we invest in and celebrate each other's success (happy hours, team projects, and retreats).

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