Member Service Representative (Call Center), Hybrid

Canvas Credit Union is dedicated to transforming financial services and is seeking a Member Service Representative to work in their fast-paced Communications Center. The role involves educating members about financial products, processing transactions, and providing ethical product solutions while fostering a supportive environment for both members and team members.

Responsibilities

• LEARN about our members and hear them and understand their situations
• EDUCATE our members on the ways we can help them afford life
• PROVIDE meaningful, careful, focused and ethical product solutions
• PROCESS transactions like transfers and payments with courtesy and consummate professionalism
• PERFORM advanced transactions like IRAs, CDs, open accounts, wire transfers, and calmly handle disputes
• GROW with us by immersing in financial industry trends, products, services and technological advances
• SHARE your knowledge on effective practices, competitive intelligence, and business opportunities
• STAND shoulder-to-shoulder with our members and your teammates over our peaks and valleys

Skills

• Availability to work any of the three shifts: 8am-6pm (or end of call queue) Monday-Friday, Saturday 9am-1pm, 1 day off during week Tuesday-Thursday; 7:50am-4:50pm Monday-Friday; 8:30am-5:30pm Monday-Friday
• Willingness to undergo pre-employment background reviews (components include criminal, employment, address, social security number, motor vehicle record, sex offender, and global sanctions)
• Ability to work a flexible schedule Monday thru Saturday — 40 hours per week
• Ability to use standard office equipment such as computers, phones, printers, copiers, fax machines, and filing cabinets
• Manual dexterity and the ability to lift files
• Ability to bend, stoop, or stand as required
• Multi-lingual capabilities to include Spanish highly preferred

Benefits

• Seriously good benefits: Beyond healthcare, dental, and life insurance, we make it so worth your while.
• Canvas employees get up to a 10% company contribution to their 401k
• Generous personal time off
• Employee discounts on loans (That includes cars and houses!)
• Medical/Dental/Vision Insurance
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Paid Wellness Day
• Paid Volunteer Time
• Flexible Spending Account
• Health Savings Account
• World Class 401(k) Plan
• Tuition Reimbursement
• Rate Discounts on Qualifying Loans
• May be eligible for incentives or discretionary bonus based on results
• This is a career: The Member Service Representative experience is the foundation of a career at Canvas Credit Union. We invest in developing your skills and promote heavily from within.
• Canvas benefits include:

Company Overview