Customer Service Agent
Entain is a leader in sports betting, gaming, and interactive entertainment, focusing on providing engaging experiences. They are seeking Customer Service Agents to support their online sports betting and casino operations, assisting customers via live chat, email, and phone.
Responsibilities
- Assist customers in our Online Sportsbook & Casino via live chat, email, and phone
- Provide quality customer experiences lending to our ambitious growth plans in Canada
Skills
- Customer-centric, outgoing, and empathetic
- Thrive in fast-paced environments
- Excellent written and oral English skills
- Proficient in Microsoft Office and basic math
- Weekend and evening availability required
- Must live within commuting distance of Montreal's South Shore
- Previous knowledge of customer ticketing systems is an asset
- French is an asset but not required
Benefits
- Quarterly performance bonuses up to 10%.
- Premium group health insurance (post probation), 80% employer covered
- Company-matched private retirement plan after one year.
- Two paid breaks and a paid lunch hour daily
- Gym memberships after three months
- Full-time schedules with a four on, three off rotation.
- First six weeks of paid training on-site.
- Hybrid working model, in office approximately once per week.
Company Overview