[Remote] Associate, Corporate Card Services

Note: The job is a remote job and is open to candidates in USA. BMO is a leading financial services provider, and they are seeking an Associate for their Corporate Card Services. The role involves providing exceptional service to corporate credit card program administrators and cardholders, handling inquiries, and ensuring compliance with procedures.

Responsibilities

• You will provide frontline exceptional customer service to corporate card administrators and/or corporate credit card cardholders by handling incoming inquiries to the customer contact center via all communication channels including online and telephone
• Accountable to fulfill administration requests in accordance with approved procedures to meet the client’s business objectives, in accordance with our service agreements from the beginning of their concern to the end
• Provide corporate card administrators with real-time support on using program tools and technologies and act as a liaison between the corporate card client and various internal departments for issue resolution
• In addition to providing inbound and outbound phone support, you’ll support off phone service requests for written authorization. Associates are empowered to follow up and escalate situations, working with different departments to uphold the service level agreement
• The role is also accountable for pre-screening all requests to issue new corporate credit cards to ensure that they contain complete applicant information and supporting documentation in adherence to Anti-Money Laundering (AML) guidelines

Skills

• Completed high school education, or equivalent work experience
• Fluency in English and/or French (oral and written)
• Passion and curiosity to help customers meet their needs and solve their concerns
• Capability to critically think on your feet, multi-task and thrive in a fast-paced environment
• Positive, enthusiastic attitude with strong people skills
• Good knowledge of call center technology, processes and metrics
• Communication skills (verbal and written) (In-depth)
• Proven conflict resolution skills (Working)
• Organizational awareness (Basic)
• Some success working in similar and/or related sales & service environment (Basic)
• Some understanding of Risk Management and Compliance (Basic)
• Knowledge of corporate credit cards products and Services

Benefits

• Benefits you can customize
• An employee share ownership program
• Defined contribution pension program
• Special employee discounts
• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Up to 8-10 weeks of virtual classroom and on-the-job training
• Employee Assistance Program
• Workshops, support and resources through our Employee Assistance Program

Company Overview