Associate Engineer, Business Analytics Industrial Engineering
NBCUniversal is one of the world's leading media and entertainment companies. As an Associate Industrial Engineer at Universal Studios Hollywood, you will support operational improvements by combining field observation with data-driven analysis to enhance guest experiences and operational effectiveness.
Responsibilities
- Apply industrial engineering and analytical methods such as forecasting, process analysis, capacity analysis, and optimization techniques to support operational improvement initiatives
- Assist in developing and maintaining analytical models that support labor planning, staffing optimization, forecasting, and operational decision-making
- Analyze operational performance data to identify trends, performance gaps, and opportunities for improvement
- Translate analytical findings into actionable insights and recommendations
- Conduct on-site observational studies to evaluate operational processes, guest flow, and workforce performance
- Collect, validate, and analyze time studies, throughput data, and other operational metrics
- Combine field observations with data analysis to develop practical and implementable operational improvements
- Contribute to Workforce Management initiatives through labor planning analysis, staffing optimization, scheduling analytics, and demand forecasting
- Evaluate opportunities to improve labor utilization and operational efficiency
- Contribute to workforce management tools, reporting, and planning processes
- Extract, analyze, and validate data using tools such as SQL, Snowflake, Python, Excel, and other cloud-based platforms
- Build and maintain dashboards and reporting tools in Power BI and Excel to track KPIs and operational performance trends
- Participate in automation and workflow improvement initiatives that improve efficiency and data accuracy
- Partner with cross-functional teams and operational leaders to implement process improvements
- Communicate insights and recommendations through presentations, reporting, and data visualization
- Assist in developing business cases and operational analyses for leadership review
Skills
- Bachelor's degree in Industrial Engineering, Operations Research, Management Science, Decision Science, Data Analytics, Statistics, or a related quantitative field
- 1+ years of relevant analytical or operational experience, including internships and co-op experience
- Experience conducting analytical or operational studies using business data and translating findings into actionable recommendations
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights
- Proficiency in Microsoft Excel and experience working with datasets
- Experience with data querying or programming tools such as SQL or Python
- Strong communication and interpersonal skills with the ability to collaborate across teams
- Ability to present findings and recommendations to technical and non-technical audiences
- Ability to manage multiple priorities in a fast-paced, dynamic environment
- Internship or project experience in industrial engineering, operations analysis, workforce management, or process improvement
- Familiarity with workforce management, labor planning, staffing optimization, or forecasting concepts
- Experience with data visualization tools such as Power BI or Tableau
- Exposure to cloud-based data platforms such as Snowflake, AWS, or Microsoft Azure
- Exposure to Lean, Six Sigma, or continuous improvement methodologies
- Experience in theme parks, hospitality, entertainment, retail, or other high-volume operational environments
- Demonstrated curiosity and willingness to learn new analytical tools, systems, and operational processes
Benefits
- Company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks
Company Overview
Company H1B Sponsorship