Epic MyChart / Ambulatory Certified Analyst

CTG is seeking an Epic Ambulatory and MyChart Support Analyst for a fully remote engagement. In this role, you will provide ongoing Epic application support—including work tickets, service and change requests, and routine maintenance—allowing the client team to focus on key strategic initiatives. Responsibilities: Provide day-to-day support for Epic Ambulatory and MyChart applications Manage and resolve work tickets, service and change requests Triage, investigate, and resolve incoming incidents related to Epic Ambulatory and MyChart functionality, ensuring timely and accurate remediation Escalate tickets to vendor and facilitate Sherlock tickets Manage incidents and service requests in the ITSM system, ensuring SLAs and communication standards are met. Perform routine system maintenance as requested Create and maintain documentation, including responsibilities, “How-To” guides, and role-specific processes Develop initial documentation during knowledge transfer and maintain it throughout the engagement Participate in call rotation for after hours Required Qualifications: Epic Ambulatory Certification (required) Epic MyChart Certification (required) Experience handling training-related and In Basket incidents Strong customer service and communication skills Self-starter with the ability to work independently in a fast-paced, high-demand environment Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $120,000 to $130,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes. Apply To This Job