Customer Success Manager (f/m/d)
About the role As a Customer Success Manager at Cropster, you will serve as a trusted advisor to existing customers within your designated region, driving revenue growth while fostering long-term relationships. This vital role focuses on helping customers achieve desired outcomes through effective product utilization by driving adoption, retention, and growth, aligning customer needs with product capabilities, and reducing churn while strengthening loyalty. This role is ideal for someone who excels at building strong customer relationships, understands business and product strategy, and is passionate about driving customer success, retention, and long-term growth. What you'll do Customer Engagement Conduct regular customer check-ins to align product capabilities with desired outcomes, optimize feature utilization, and recommend subscription enhancements. Lead discovery calls, product demos, and consultative conversations with existing accounts. Guide new customers through onboarding and platform adoption, identifying opportunities to increase value through additional services. Partner with an expansive existing customer base to minimize churn and maximize value. Revenue GrowthDrive recurring revenue by identifying expansion opportunities and upselling existing customers. Analyze account performance and provide actionable recommendations for growth. Re-engage inactive customers through proactive outreach, relationship building, and identification of upsell or cross-sell opportunities. Track and report on pipeline, account activity, and key metrics that support revenue growth. Team CollaborationGather and communicate customer feedback, insights, and feature requests to support product and marketing initiatives. Collaborate cross-functionally with internal teams to deliver a seamless customer experience and support business objectives. What you'll work on We are looking for someone with A Bachelor's degree in Business, Marketing, or a related field. Several years of experience in a Customer Success or customer service role, ideally in a B2B SaaS environment, with a track record of increasing customer retention and satisfaction. Written and verbal fluency in English and Spanish. Strong communication and a passion for delivering a top-notch customer experience. Demonstrated ability to manage multiple accounts, drive growth, retain customers, and expand business opportunities. Organized and self-motivated with strong analytical and problem-solving skills. Comfortable working independently in a fast-paced setting. A goal-oriented mindset and the persistence to follow through on sales opportunities. That said, we’d be particularly delighted to hire someone with Experience in the coffee industry or familiarity with Cropster’s market. Proficiency in CRM platforms such as HubSpot or Salesforce. Understanding of technical SaaS products and subscription-based models. Willingness to travel occasionally (up to 15%) for industry events and customer visits. This role is ideal for someone driven by customer success, strategic growth, and fostering ongoing customer engagement. If you enjoy solving complex challenges, creating exceptional customer experiences, and building lasting partnerships, you will make a meaningful impact at Cropster. For optimal team collaboration across global time zones, qualified candidates located in the Mid-West and East Coast will be prioritized. What you can expect The base salary range for this position is $70K to $80K USD gross/year + 20% quarterly bonus potential. We look at factors like your experience, location and individual qualifications to determine our offer. Additional benefits include medical, dental and vision health plans, employer-provided HRA, 401k with employer contribution, budgets for education & wellbeing, and professional development, remote work and home office, very flexible working hours without core hours, paid time for volunteer work, access to mental health support, and discounts for really great coffee. We also make our best possible offer upfront - no games! Apply now We look forward to receiving your application! If you have any questions, don't hesitate to contact our team at [email protected] position is open for immediate hire. Currently, Cropster will only employ those who are legally authorized to work in the US for this opening. About us Cropster is the market-leading Software as a Service solution to drive quality, productivity, and sustainability excellence across the coffee value chain. We're helping businesses focus on core processes related to quality, consistency, planning, traceability, and resource management at every stage of coffee production. We believe affordable technology can be used by everyone to increase fairness for all players in the market, resulting in a better cup of coffee for consumers. As a Certified B Corporation™, we're also committed to working towards being an even better company that benefits all people, communities, and the planet. Apply To This Job