Customer Success Representative – eShepherd

Location: Birmingham, United Kingdom (Remote) Contract: Full-time, Permanent Hours: 40 hours per week, Monday to Friday Work environment: Remote, with home office equipment provided Our benefits package includes Competitive salary based on experience Performance-based bonus Flexible, remote working Ongoing training and development opportunities Career progression within a growing global business Employee Assistance Programme and wellbeing support Collaborative, supportive team environment About Gallagher & eShepherd At Gallagher, we create technology that helps farmers improve productivity, sustainability, and profitability. Through eShepherd, we're changing the future of grazing management with virtual fencing technology that's delivering real results on-farm. We're looking for a Customer Success Representative who enjoys building strong customer relationships, solving problems, and helping livestock producers get the most value from innovative AgTech. Why this role? As a Customer Success Representative, you'll partner with livestock producers across the UK and Europe, helping them successfully adopt and maximise the value of the eShepherd platform. You'll guide customers through onboarding, training, and ongoing engagement, becoming a trusted partner as they integrate virtual fencing into their farming operations. Working closely with our Sales, Product, and Technical teams, you'll help shape the customer experience while contributing to long-term customer success and business growth. This is an exciting opportunity to join a growing AgTech business and work with farmers who are embracing new approaches to livestock and grazing management. What you’ll be doing Supporting Customer Success Guide customers through onboarding and implementation Deliver training and education that builds confidence and capability Support customers as they integrate eShepherd into their operations Monitor engagement and proactively address adoption challenges Building Strong Relationships Develop trusted relationships with livestock producers and key stakeholders Act as a primary point of contact throughout the customer journey Help customers achieve their grazing and livestock management objectives Support long-term customer retention and success Driving Continuous Improvement Gather customer feedback and share insights with internal teams Collaborate with Product and Development teams to enhance the customer experience Contribute to best practice adoption across the customer base Develop expertise in virtual fencing and the broader AgTech landscape What we’re looking for We're open to candidates from a range of backgrounds, but you'll likely bring experience from agriculture, AgTech, customer success, account management or farm advisory environments. You'll also have: Experience managing customer relationships, accounts or client portfolios A genuine interest in agriculture, livestock production or emerging farm technologies Strong communication and relationship-building skills Confidence delivering training, guidance and support to customers A proactive approach to problem solving and customer outcomes The ability to work independently while collaborating with a wider international team We’d be particularly interested in hearing from people with experience in: AgTech customer success or account management Livestock, dairy, beef or grazing systems Agricultural software, farm management platforms or precision agriculture Technical customer support, onboarding or implementation roles Farm advisory, animal nutrition or agricultural sales Why join Gallagher? This is an opportunity to work with industry-leading virtual fencing technology and contribute to the future of livestock farming. You'll partner directly with progressive farmers across the UK and Europe, helping them adopt innovative technology that improves productivity, sustainability, and profitability. As part of a collaborative international team, you'll have the opportunity to make a genuine impact while building your career in one of agriculture's fastest-growing technology sectors. See what we're about: Introducing: eShepherd™ Virtual Fencing Applications are proposed to close on 1 July 2026 Please note: that we may keep this advert open until the ideal applicant is found, or close it earlier if a suitable candidate is identified. If this opportunity feels right for you, we encourage you to apply as soon as possible — we’d love to hear from you! Apply To This Job