Director of BPO & Contact Center Sales
NexGen Technologies is seeking a highly accomplished Director of BPO & Contact Center Sales to drive revenue growth, expand market presence, and secure strategic partnerships for our next-generation technology-enabled outsourcing solutions. This leader will design and execute sales strategies focused on high-value BPO engagements, omnichannel contact center solutions, AI-powered customer experience platforms, automation services, and digital transformation offerings. The ideal candidate is a seasoned sales executive with deep experience in BPO/Contact Center outsourcing, strong consultative selling skills, and a proven ability to architect complex deals that align business needs with innovative technology solutions. Candidates must bring an established network of executive-level contacts within the BPO space, including Alorica, Concentrix, Sitel, Cognizant, Accenture, Teleperformance, TCS, Conduent, and CGI.
Key Responsibilities
Strategic Sales Leadership Develop and execute a comprehensive go-to-market strategy for BPO and Contact Center services powered by NextGen technologies. Lead full-cycle enterprise sales pursuits, from prospecting to contract negotiation and close. Identify and prioritize target markets, verticals, and accounts for long-term revenue growth. Revenue Generation & Pipeline Management Own and exceed quarterly and annual bookings, revenue, and margin targets. Build, manage, and forecast a high-quality pipeline of enterprise BPO opportunities. Create compelling value propositions and ROI models that differentiate NexGen in competitive bid environments. Client & Partner Engagement Cultivate deep, trusted relationships with enterprise decision-makers, influencers, and procurement teams. Leverage established BPO contacts (Alorica, Concentrix, Sitel, Cognizant, Accenture, Teleperformance, TCS, Conduent, CGI) to accelerate market penetration and partnership opportunities. Collaborate with technology partners, system integrators, and channel alliances to expand market reach. Conduct senior-level presentations, solution workshops, and strategic planning sessions. Solution & Proposal Leadership Partner with Solution Design, Operations, Finance, and Legal teams to craft scalable, customer-centric outsourcing solutions. Guide proposal creation, pricing strategies, SOW development, and contract structuring for complex global deals. Ensure solutions leverage automation, AI, omnichannel contact center tools, and analytics to improve cost efficiency and customer experience. Market Intelligence & Innovation Stay ahead of industry trends in BPO, customer experience management, digital transformation, and emerging technologies. Provide feedback to Product and Innovation teams to enhance service offerings and competitive positioning. Represent NexGen Technologies at industry events, conferences, and thought leadership venues.
Qualifications
Required 10+ years of progressive sales experience in BPO, contact center outsourcing, CX solutions, or digital transformation services. Proven track record of closing large, multi-year enterprise outsourcing deals ($5M+). Strong understanding of contact center operations, omnichannel technologies, automation/AI platforms, and CX best practices. Exceptional communication, negotiation, and executive-level relationship-building skills. Established network of contacts with leading BPOs (Alorica, Concentrix, Sitel, Cognizant, Accenture, Teleperformance, TCS, Conduent, CGI). Experience leading cross-functional teams in solutioning and proposal development. Preferred Experience with global delivery models (onshore, nearshore, offshore). Strong business acumen with the ability to articulate ROI and technology value propositions. Compensation & Benefits Competitive base salary plus uncapped commission/bonus plan. Professional development support, industry certifications, and leadership growth opportunities. Apply To This Job