Director of Transformation

Overview

Role Overview The Director / Senior Manager – Transformation (Technology, Product & Operations) is responsible for the end-to-end delivery of transformation initiatives that improve operational efficiency through technology enablement, product enhancements, and process implementation. Reporting to the Business Transformation Partner, this role focuses on executing defined transformation priorities by translating strategic objectives into actionable plans and delivering measurable outcomes. The role supports transformation across core operational areas such as claims operations, call centers, clinical operations, and other business functions. This role works closely with Product, Technology, Operations, and Go-To-Market (GTM) teams to ensure that transformation initiatives not only improve internal efficiency but also enable faster execution, scalability, and momentum in customer-facing activities. The role also collaborates with the Process Excellence team (reporting to the COO) to ensure that process improvements are effectively enabled through technology and embedded into operations, without duplicating process design ownership.

Key Responsibilities

Solution Design & Technology Enablement Translate transformation priorities into practical, implementable technology and product-enabled solutions Partner with Product and Engineering teams to define requirements, features, and delivery plans Identify and implement opportunities for automation, workflow optimization, and system enhancements Ensure solutions are scalable, feasible, and aligned with enterprise technology architecture Program Delivery & Execution Own end-to-end execution of assigned transformation initiatives Develop and manage detailed program plans, milestones, and deliverables Coordinate across Product, Technology, Operations, and GTM teams to ensure timely delivery Monitor execution progress and proactively address delivery challenges Operational Implementation (in partnership with Process Excellence) Support implementation of process improvements designed by the Process Excellence team, ensuring alignment with systems and tools Translate process designs into technology-enabled execution and operational adoption Ensure changes are embedded, adopted, and sustained within business operations Provide feedback on feasibility, scalability, and technology implications of process changes GTM Alignment & Enablement Collaborate with GTM teams to understand commercial priorities, customer experience needs, and operational bottlenecks Ensure transformation initiatives support faster go-to-market execution and improved customer responsiveness Provide input into prioritization discussions by highlighting technology and operational dependencies and opportunities Align delivery timelines with GTM needs to maximize business impact and momentum Cross-Functional Coordination Act as the day-to-day integrator across Product, Technology, Operations, GTM, and Process Excellence teams Ensure alignment between technology delivery, operational readiness, and business needs Facilitate working-level decisions and escalate issues to the Business Transformation Partner as needed Governance Execution & Reporting Apply transformation governance standards to assigned initiatives Track and report on progress, risks, dependencies, and KPIs Provide clear, structured updates to the Business Transformation Partner and stakeholders Maintain accurate tracking of initiative-level value delivery Risk & Issue Management Identify risks related to technology delivery, integration, operational adoption, and GTM readiness Manage dependencies across systems, teams, and initiatives Develop mitigation plans and escalate critical issues in a timely manner Value Realization & Performance Tracking Track KPIs linked to efficiency, cost, quality, and customer experience improvements Identify performance gaps and support corrective actions Ensure expected benefits from automation and product improvements are realized and sustained

Qualifications

Required 7–12 years of experience in transformation, program management, product, operations, or consulting Proven experience delivering technology-enabled, cross-functional initiatives in large, matrixed organizations Strong ability to translate business needs into technology and product-enabled solutions Demonstrated program management and execution skills Ability to influence stakeholders without direct authority Strong problem-solving and structured thinking capabilities Excellent communication and stakeholder management skills Comfort working in ambiguous and fast-paced environments Preferred Experience in digital transformation, automation, or product-led transformation Familiarity with workflow automation, AI/ML, or enterprise platforms Experience in operations-heavy environments (e.g., claims, call center, clinical operations) Exposure to GTM functions (sales, customer success, or customer operations) Knowledge of KPI frameworks, OKRs, and value realization tracking Success Measures Delivery of initiatives on time and within scope Measurable improvements in operational efficiency, cost, quality, and customer experience Contribution to GTM effectiveness and operational scalability Adoption and sustained use of technology and process changes Clear tracking and realization of initiative-level benefits Strong coordination across Technology, Product, Operations, GTM, and Process Excellence teams Effective identification and resolution of risks and issues Geographic Responsibility: Remote, US Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work across multiple time zones in a hybrid or remote work environment. Long periods of time sitting and/or standing in front of a computer using video technology. May require travel dependent on company needs. The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check. HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. #LI-Remote **The annual US base salary range for this position is $X to $X. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education. Apply To This Job