Client Success Lead
About Bidaya At Bidaya, we help architecture, engineering, and construction firms win more work with AI. We turn a firm's past proposals, documents, and expertise into a faster, smarter way to find the right opportunities and respond to them well. What We Do Bidaya surfaces the opportunities that fit each firm's strengths, then helps teams draft strong, compliant proposals in a fraction of the usual time. We take on the research and the heavy lifting of writing, so your team can focus on the work it does best. The Role We are looking for our first dedicated customer-facing hire: someone who has lived the proposal grind inside an AEC firm and wants to help others win. You will own the success of our customers, bring an insider's lens to the product, and grow our presence in the industry. What You'll Own Customer success is the heart of this role. You will: Guide new firms from kickoff through their first won bid. Drive adoption so proposal teams build Bidaya into their daily workflow. Act as the trusted point of contact for training, questions, and escalations. Because you know this industry from the inside, you will also help shape where we go next: Bring your AEC experience to product decisions and proposal quality. Turn what you hear from customers into clear priorities for the team. Help us show up credibly in the AEC circles where our buyers gather. Ideal Candidates Have led marketing, business development, or proposals inside an AEC or professional services firm. Experienced in using AI to accelerate AEC pursuits with clear established best practices. Enjoy building relationships with customers, partners, and industry peers. Thrive in a fast-paced, early-stage environment with room to shape the role. Communicate clearly in writing, whether coaching a customer or producing content.
Why Join Us
This is a founding seat with real ownership. You will work directly with the founders, set the playbook for how Bidaya serves its customers, and have a direct hand in the product and the market. If you have sat on the firm side wishing this tool existed, this is your chance to build it from the inside. Apply To This Job