FNOL Agent

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance FNOL Agent Key roles As an FNOL agent you are the first point of contact for the policyholders of Leading Insurers in Ireland. You will provide information, support, and reassure customers whilst delivering quality, accuracy and adhering to procedures and SLA’s. Specific responsibilities (including but not limited to) Capture all information regarding the claim accurately and promptly Offering advice to customers on the process, their right and what to expect Update records with all relevant documentation, maintaining Web Elite Creating key relationships with branch administrators, claims handlers and external providers to safeguard quality of service Assign relevant claims handlers to the claim Delivering a positive service, with an empathetic ear where necessary Contributing toward the success of team and individual SLA’s Assisting Section Head, Line Managers, and team members to nurture an excellent team environment Provide recommendations to team management on how to improve process, service, and customer experience Working to achieve agreed metrics in settlement rates, calls answered, claims completions Qualifications/skills Capture all information regarding the claim accurately and promptly Offering advice to customers on the process, their right and what to expect Update records with all relevant documentation, maintaining Web Elite Creating key relationships with branch administrators, claims handlers and external providers to safeguard quality of service Assign relevant claims handlers to the claim Delivering a positive service, with an empathetic ear where necessary Contributing toward the success of team and individual SLA’s Assisting Section Head, Line Managers, and team members to nurture an excellent team environment Provide recommendations to team management on how to improve process, service, and customer experience Working to achieve agreed metrics in settlement rates, calls answered, claims completions Benefits of working for Sedgwick in Ireland Remote Working Education Contribution Career development and progression Tax Saver Travel Scheme Sedgwick's Sports & Social Club Discounted Personal Training group circuit classes Montessori & After School Care Discount Benefits Employee Assistance Programme Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function (CF5 ) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them. Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time. Apply To This Job