Organizational Change Management Lead (VA ESOM)

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is seeking an Organizational Change Management (OCM) Lead to support the Department of Veterans Affairs ESOM program. This role is responsible for developing and executing change management strategies that drive adoption of new processes, technologies, and operating models across the VA enterprise. The OCM Lead works closely with VA leadership, program management, and delivery teams to minimize disruption, build stakeholder alignment, and sustain long-term change outcomes in a complex federal IT environment. Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Responsibilities

Change Strategy and Planning Develop and maintain a comprehensive OCM strategy and implementation plan aligned to VA ESOM program objectives and milestones Conduct organizational readiness assessments to identify change impacts, resistance risks, and adoption barriers across affected stakeholder groups Define change success metrics and establish a framework for measuring adoption, utilization, and proficiency over time Integrate OCM activities into the broader program schedule and coordinate with the PMO to ensure change workstreams are resourced and tracked Stakeholder Engagement and Communications Build and maintain a stakeholder engagement plan, mapping influence, impact, and communication needs across VA leadership and end-user communities Develop and execute a structured communications plan including announcements, newsletters, briefings, and change-specific messaging tailored to distinct audiences Facilitate stakeholder working sessions, focus groups, and feedback loops to surface concerns and build change coalition support Partner with VA program leadership to ensure consistent, visible sponsorship and alignment on change priorities Training and Enablement Conduct training needs analyses and develop role-based learning plans for impacted user populations Coordinate design and delivery of training materials including instructor-led sessions, job aids, quick reference guides, and e-learning content Manage training logistics including scheduling, attendance tracking, and post-training reinforcement activities Evaluate training effectiveness and adjust curriculum based on performance data and stakeholder feedback Sustainment and Continuous Improvement Monitor post-implementation adoption and identify at-risk groups requiring additional support or targeted interventions Maintain a change impact log and lessons learned registry to inform future change efforts across the program Collaborate with service quality and operations teams to align OCM outcomes with ongoing process improvement initiatives Develop sustainment plans that transition change ownership to VA program staff and embedded super-user networks #LI-SB1 Qualifications 10+ years of experience leading organizational change management efforts on large-scale IT or digital transformation programs Bachelor's degree in Engineering, Computer Science, or related scientific or technical discipline. An additional 8 years of relevant experience may be substituted for the degree requirement for a total of 18+ years of experience. Demonstrated experience applying structured OCM methodologies such as Prosci ADKAR, Kotter, or equivalent frameworks Experience developing stakeholder engagement plans, communications strategies, and training programs in a federal environment Strong facilitation and presentation skills with the ability to engage audiences ranging from frontline staff to senior agency leadership Proficiency with program management tools and collaboration platforms; familiarity with ServiceNow or enterprise ITSM platforms is a plus Prosci Change Management Certification or equivalent OCM credential required Excellent written communication skills with experience developing executive-ready briefings, reports, and stakeholder materials Preferred Qualifications: Experience supporting VA or other large federal agency IT modernization or ITSM transformation programs Familiarity with VA organizational structure, governance processes, or the ESOM program environment PMP, PMI-ACP, or equivalent project management certification Experience embedding OCM within an agile or hybrid delivery framework Background supporting program transitions, contract incumbency changes, or large-scale system cutovers Instructional design experience or familiarity with learning management systems (LMS) used in federal training environments Clearance Requirement: US Citizen or Green card holder Willing and able to obtain and maintain Public Trust Clearance Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Benefits

The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification. Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email [email protected] and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected]. Apply To This Job