Application Configuration Support II Analyst
Additional Information About the Role BJC is hiring for an Applicaiton Configuration Support II. This is a remote, but preference is to local candidates. We are looking for applicants with 1-3 years of ServiceNow experience and healthcare is preferred.
Overview
BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice. BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development. BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country. Partners with the CIO, hospital presidents, and other key clinical and functional leaders to effectively plan and assess BJC Information Services strategies. Analyzes ways to improve operations, and works proactively to integrate clinical, administrative, and IT solutions. Ensures ongoing support of existing IT systems to provide strong customer satisfaction. Responsible for effective project development and implementation which yield desired business results and the management of capital project scope, functionality, budgets, milestones, and workflow integration.
Preferred Qualifications
Role Purpose Under moderate direction, supports overall tasks related to technology software product or group of products to support a defined group of stakeholders. Defines business requirements for enhancements to technology product(s) and external integrations. Responsible for configuring, documenting, modifying, testing, supporting and maintaining software application products. Builds collaborative relationships with stakeholders to facilitate usage and acceptance of products or product enhancements. May be assigned to more complex build and configuration tasks and resolves more complex issues. Serves as a resource and mentor to new members on the team and lends expertise on special project teamsNOTE: this position supports one or more of BJC's ERP ProductsEpic or applicable certifications will be required within 6 months of hire.
Responsibilities
Investigates and resolves issues relating to technology software products or applications. Performs product/application maintenance task, coordinating with vendors, business stakeholders and other Technology groups as appropriate. Designs, verifies, documents, amends and refactors moderately complex technology software products configurations for deployment. Participates in reviews of own work and leads reviews of colleagues' work. Develops and executes test plans and test cases. Collaborates across parties involved in product, systems or service design and development to enable comprehensive test coverage. Defines and manages scoping, requirements definition and prioritization activities for initiatives of medium size and complexity.Facilitates input from stakeholders and enables effective prioritization of requirements. Translates concepts into outputs and prototypes and captures user feedback or evaluation to improve designs. May be part of an after-hours on-call rotation. Minimum Requirements Education High School Diploma or GED Experience 2-5 years Supervisor Experience No Experience Preferred Requirements Education Bachelor's Degree Experience 5-10 years Benefits and Legal Statement BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date Disability insurance* paid for by BJC Annual 4% BJC Automatic Retirement Contribution 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To learn more, go to our Benefits Summary. *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer Apply To This Job