Customer Success Operations Manager – EMEA Strategic Publisher Enablement & Technical Integration Lead at arenaflex

About arenaflex – Pioneering the Future of Digital Advertising

arenaflex stands at the forefront of the global digital advertising ecosystem, delivering transparent, data‑driven solutions that empower publishers, media buyers, commerce brands, and data owners alike. Since our inception in 2006, we have championed the open internet, helping content creators monetize their inventory more effectively while reinvesting in the multi‑screen, multi‑format experiences that audiences crave. Our platform blends cutting‑edge technology with a culture of collaboration, innovation, and relentless customer focus. As we continue to expand across regions, the EMEA market remains a strategic pillar of our growth, and we are looking for a seasoned professional to help shape the next chapter of publisher success.

Why This Role Matters

In the fast‑moving world of programmatic advertising, publishers need a trusted partner who can translate complex technical capabilities into tangible business outcomes. As the Customer Success Operations Manager – EMEA at arenaflex, you will be the linchpin that connects our product innovations with the day‑to‑day operational needs of our publisher clients. Your expertise will ensure that every integration, data‑driven insight, and support interaction not only meets but exceeds the expectations of our partners, driving higher yields, stronger relationships, and broader adoption of arenaflex’s next‑generation solutions.

Key Responsibilities

Technical Implementation & Account Management

• Oversee end‑to‑end account setup on the arenaflex platform, ensuring data integrity, correct configuration, and seamless onboarding for new publisher partners.
• Coordinate and guarantee on‑time execution of technical integrations, from API connections to header‑bidding wrappers, while maintaining a high standard of service excellence throughout the implementation lifecycle.
• Collaborate closely with cross‑functional teams—including Sales, Marketing, Business Development, Product Management, and Engineering—to craft customized implementation roadmaps that align with each client’s unique business objectives.
• Maintain and regularly update multiple support and tracking systems (e.g., Salesforce, JIRA, Zendesk) to provide real‑time visibility into project status, issue resolution, and client communication.
• Serve as the primary escalation point for both Publisher and Demand‑side clients encountering integration challenges, data discrepancies, brand‑safety concerns, or performance anomalies.
• Produce, analyze, and interpret performance reports that surface competitive insights, revenue opportunities, and optimization recommendations for our publisher base.
• Partner with internal and external stakeholders to drive higher returns for end‑customers, ensuring that technical solutions translate into measurable business value.
• Provide dedicated operational support to EMEA‑based accounts, acting as a regional champion for publisher success.

Data‑Driven Insight & Optimization

• Leverage complex data sets to monitor performance trends, identify outliers, and diagnose root causes of integration or delivery issues.
• Utilize Excel (including macros), MS Access, SQL, and other database tools to build dashboards, automate reporting, and streamline data‑driven decision‑making.
• Apply knowledge of header bidding, oRTB protocols, RTB/PMP, and ad network dynamics to recommend best‑practice configurations and strategic enhancements.

Continuous Learning & Process Improvement

• Stay abreast of emerging ad‑tech capabilities, industry standards, and regulatory changes to ensure arenaflex’s implementation processes remain cutting‑edge.
• Document and refine standard operating procedures, test new publisher integrations, and contribute to the creation of scalable playbooks for broader adoption.
• Mentor junior team members and share expertise across the EMEA operations team, fostering a culture of knowledge sharing and continuous improvement.

Essential Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a closely related discipline from a recognized university or institute.
• Demonstrated experience in programmatic advertising ecosystems, with a solid grasp of header bidding, oRTB, RTB/PMP, and ad‑network operations.
• Hands‑on exposure to multiple SSPs, custom Prebid wrappers, and a variety of ad formats and platforms.
• Advanced proficiency in Excel (including macro development), MS Access, and familiarity with MS Project, SQL, or comparable database tools.
• Proven ability to work with large, complex data sets to uncover performance trends, diagnose anomalies, and recommend actionable solutions.
• Experience with ad‑trafficking tools such as DFP (or equivalent) and a working knowledge of ad‑tech server environments.
• Fundamental understanding of web technologies—HTML, JavaScript, web forms, and web servers—and comfort using debugging utilities like Fiddler or Firebug.
• Excellent communication skills, both written and verbal, with a proactive, self‑motivated attitude suited to a small, high‑performing team.
• Strong logical reasoning, problem‑solving, and analytical mindset, combined with a customer‑service orientation and meticulous attention to detail.
• Willingness to work the designated shift of 1:00 PM – 9:00 PM IST (or equivalent EMEA time zones) to align with global partner schedules.

Preferred Qualifications & Nice‑to‑Have Skills

• Previous experience collaborating with demand‑side platforms (DSPs) and understanding the full supply‑demand value chain.
• Certification or formal training in project management (e.g., PMP) or data analytics (e.g., Google Analytics, Tableau).
• Exposure to cloud‑based infrastructure (AWS, GCP, Azure) and familiarity with CI/CD pipelines for rapid deployment of integration code.
• Fluency in additional languages spoken across the EMEA region (e.g., French, German, Spanish, Arabic) to enhance client communication.
• Experience working in a hybrid or fully remote environment, demonstrating disciplined time management and virtual collaboration skills.

Core Skills & Competencies

• Technical Acumen: Ability to navigate ad‑tech stacks, configure header‑bidding solutions, and troubleshoot integration issues with precision.
• Analytical Insight: Strong data‑analysis capabilities, comfortable turning raw data into strategic recommendations.
• Project Leadership: Proven track record of managing cross‑functional projects, meeting deadlines, and delivering high‑quality outcomes.
• Client Advocacy: A genuine passion for helping publishers succeed, coupled with the ability to translate technical jargon into business value.
• Collaboration: Seamless teamwork with sales, product, engineering, and support teams to drive unified client experiences.
• Communication: Clear, concise, and persuasive communication style, both in written reports and verbal presentations.
• Adaptability: Comfort operating in a fast‑changing environment, quickly assimilating new product releases and market trends.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. As a Customer Success Operations Manager, you will have access to:

• Structured mentorship programs with senior leaders in product, engineering, and global client success.
• Continuous learning stipends for certifications, conferences, and online courses related to ad‑tech, data analytics, and project management.
• Opportunities to lead region‑wide initiatives, such as new publisher onboarding frameworks or data‑insight platforms, positioning you as a thought leader within the organization.
• Clear promotion pathways—from Operations Manager to Senior Operations Lead, and eventually to Director‑level roles overseeing multi‑regional client success functions.

Work Environment & Culture at arenaflex

Our hybrid work model blends the best of in‑office collaboration with the flexibility of remote work. Employees typically spend three days per week in one of our modern, centrally located offices—complete with open‑plan workspaces, quiet zones, and state‑of‑the‑art meeting rooms—while enjoying two days of remote productivity. This approach fuels creativity, accelerates decision‑making, and nurtures a vibrant community.

Key cultural pillars include:

• Innovation: We encourage experimentation, rewarding ideas that challenge the status quo and drive measurable impact.
• Inclusivity: arenaflex celebrates diverse perspectives, fostering an environment where every voice is heard and valued.
• Collaboration: Cross‑functional teamwork is at the heart of our success; you’ll regularly partner with product, engineering, sales, and marketing experts.
• Well‑Being: Comprehensive wellness programs, mental‑health resources, and a supportive work‑life balance philosophy ensure you thrive both professionally and personally.

Compensation, Perks & Benefits

While exact compensation details are tailored to experience and market benchmarks, arenaflex offers a competitive total rewards package that includes:

• Base salary aligned with industry standards for EMEA technical operations roles.
• Performance‑based bonuses tied to client success metrics and project delivery outcomes.
• Comprehensive health, dental, and vision insurance plans for you and eligible dependents.
• Generous parental leave policies, including paid maternity and paternity leave.
• Broadband reimbursement for remote work days, ensuring a reliable home office setup.
• Fully stocked kitchen with healthy snacks, beverages, and regular catered lunches on office days.
• Retirement savings plans with company matching contributions.
• Paid time off, holidays, and flexible vacation policies to support personal recharge.
• Employee assistance programs, wellness stipends, and access to on‑site fitness facilities where available.

Diversity, Equity & Inclusion

arenaflex is proud to be an equal‑opportunity employer. We actively cultivate a workplace where diversity of thought, background, and experience fuels innovation. Discrimination of any kind—based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability—is strictly prohibited. Our commitment extends beyond policy; we embed inclusive practices into hiring, promotion, and everyday collaboration.

How to Apply

If you are a proactive, analytical, and client‑focused professional eager to drive publisher success across the EMEA region, we want to hear from you. Join arenaflex and become part of a global team that is reshaping the future of digital advertising.

Click the link below to submit your application and start your journey with arenaflex.

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