Senior Customer Success Manager – Enterprise Retail Solutions & Strategic Growth Leader at arenaflex

About arenaflex – Empowering the Future of Mobile Data Capture

arenaflex is a global technology leader that equips businesses with cutting‑edge mobile data capture, augmented reality, and intelligent workflow automation solutions. From accelerating delivery routes for logistics providers to ensuring patients receive the right medication at the right time, arenaflex’s platform turns complex processes into simple, actionable insights. Our customers span retail, healthcare, logistics, manufacturing, and public safety, and they rely on our patented technology to stay ahead in an increasingly data‑driven world. As we continue to expand our footprint across the Americas, Europe, and Asia‑Pacific, we are looking for visionary talent to help shape the next chapter of our growth story.

Role Overview – Senior Customer Success Manager (Enterprise Retail)

arenaflex is seeking a highly motivated, detail‑oriented Senior Customer Success Manager to join our Enterprise Success team. This senior‑level position will be based primarily in Bentonville, AR (or Dallas, TX with regular travel to Bentonville) and will report directly to the Vice President of Enterprise Success. You will own the end‑to‑end success of one of our largest retail accounts, acting as the trusted advisor, strategic planner, and execution lead for all initiatives that drive adoption, usage, and measurable business outcomes.

The role blends strategic account management, technical discovery, and cross‑functional project leadership. You will partner closely with the client’s senior leadership, product teams, engineering, design, and support functions to ensure that arenaflex’s solutions are fully integrated into the client’s core operations and that the partnership delivers on agreed‑upon KPIs.

Key Responsibilities

• Strategic Program Development: Design, launch, and manage comprehensive programs tailored to the client’s retail objectives, aligning arenaflex’s capabilities with their business goals.
• Performance Monitoring & Reporting: Track key performance indicators, product usage metrics, and adoption rates; deliver regular status reports and executive briefings to both the client and arenaflex senior leadership.
• Risk Management: Proactively identify potential roadblocks, develop mitigation strategies, and resolve issues before they impact project timelines or outcomes.
• Technical Discovery & Qualification: Conduct deep‑dive technical assessments to uncover opportunities for expanded adoption, new use‑cases, and integration enhancements.
• Project Execution: Lead the rollout of new capabilities, software upgrades, integration projects, and custom application deployments, coordinating resources across product, engineering, and support teams.
• Solution Advocacy: Articulate the value of arenaflex’s mobile data capture and AR solutions, demonstrating how they can streamline retail processes such as inventory management, in‑store analytics, and customer engagement.
• Product Influence: Capture and synthesize client feedback, translating it into actionable product roadmap items and feature requests in partnership with arenaflex’s product management.
• Partner Enablement: Support key implementation partners and system integrators with product expertise, ensuring they have the knowledge to deliver successful joint solutions.
• Cross‑Functional Coordination: Facilitate seamless communication between internal stakeholders (sales, product, engineering, support) and the client’s teams, fostering a collaborative environment.

Essential Qualifications

• 7+ years of experience in presales, technical consulting, solutions engineering, software engineering, or program management within fast‑growing technology companies.
• Demonstrated success managing enterprise‑level accounts, preferably in the retail or consumer goods sector.
• Strong technical foundation with hands‑on experience in enterprise software systems, mobile ecosystems, and data capture technologies.
• Proven ability to translate complex technical concepts into clear, compelling business value for senior stakeholders.
• Exceptional written and verbal communication skills, including experience delivering presentations, proposals, and executive briefings.
• Data‑driven mindset with the ability to analyze usage metrics, derive insights, and recommend actionable improvements.
• Bachelor’s degree in Computer Science, Engineering, or a related discipline (preferred but not mandatory).
• Willingness to travel frequently to the client site in Bentonville, AR, and occasional travel to other arenaflex locations.

Preferred Qualifications & Additional Strengths

• Experience with augmented reality, computer vision, or barcode scanning technologies.
• Background in retail operations, supply chain management, or point‑of‑sale systems.
• Track record of influencing product roadmaps through customer advocacy.
• Certification in project management methodologies (e.g., PMP, Scrum Master).
• Multilingual abilities or experience working with global, multicultural teams.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture, set long‑term objectives, and align day‑to‑day activities with overarching business goals.
• Leadership & Influence: Comfortable leading cross‑functional teams without direct authority, driving consensus, and motivating stakeholders.
• Customer Obsession: Deep empathy for client challenges and a relentless drive to exceed expectations.
• Technical Acumen: Proficiency in API integrations, data pipelines, and mobile development frameworks.
• Analytical Rigor: Strong quantitative skills to interpret data, build dashboards, and measure success.
• Communication Excellence: Clear, concise, and persuasive storytelling for both technical and non‑technical audiences.
• Problem‑Solving: Creative, solution‑focused approach to complex, ambiguous problems.

Career Growth & Development Opportunities

At arenaflex, your career trajectory is limited only by your ambition. As a Senior Customer Success Manager, you will have direct exposure to C‑level executives, product leadership, and global engineering teams. This visibility opens pathways to senior leadership roles such as Director of Customer Success, Head of Enterprise Solutions, or Product Strategy Lead. arenaflex invests heavily in continuous learning—offering tuition reimbursement, certification sponsorships, internal mentorship programs, and access to industry conferences.

Our hybrid work model encourages you to balance deep focus time with collaborative sessions, and you will have the chance to participate in innovation hackathons, cross‑regional knowledge exchanges, and leadership development workshops.

Culture, Values, & Work Environment

arenaflex prides itself on a people‑first culture that celebrates curiosity, inclusion, and impact. Our teams operate with high autonomy, empowered to experiment, iterate, and deliver value quickly. We champion diversity of thought, and our inclusive policies ensure every voice is heard and respected. Whether you are working from our state‑of‑the‑art headquarters in Zurich, a local office in London, Boston, or from the comfort of your home office, you will find a supportive community that values work‑life balance, personal growth, and collective success.

Compensation, Perks & Benefits

• Competitive base salary with performance‑based bonuses tied to client success metrics.
• Equity participation in arenaflex’s high‑growth trajectory, allowing you to share in the company’s success.
• Comprehensive health, dental, and vision plans, plus mental health resources.
• Generous paid time off, including a dedicated birthday holiday and flexible vacation policy.
• Hybrid work flexibility—choose office, remote, or a blend that fits your lifestyle.
• Professional development budget, access to online learning platforms, and sponsorship for industry certifications.
• Team‑building events, quarterly off‑sites, and annual celebrations that reinforce our community spirit.
• Modern tech stack and ergonomic equipment to ensure you can work efficiently and comfortably.
• Relocation assistance for candidates moving to Bentonville, AR, or Dallas, TX.

Why Join arenaflex?

If you thrive on turning technology into tangible business outcomes, love collaborating with senior stakeholders, and are eager to lead high‑impact programs for a marquee retail client, arenaflex offers the platform to accelerate your career. You will be part of a fast‑growing, globally recognized organization that values innovation, celebrates diversity, and rewards performance.

Application Process & Next Steps

Ready to make an impact? Submit your resume and a concise cover letter outlining how your experience aligns with the responsibilities and qualifications above. Our recruiting team will review your application, schedule a series of interviews with the hiring manager, senior leadership, and future cross‑functional partners, and provide timely feedback.

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, nationality, religion, sexual orientation, gender identity, age, disability, or any other characteristic protected by law.

Join us and help shape the future of mobile data capture at arenaflex.

Apply Now