Salesforce Senior Functional Analyst

Job Title: Salesforce Sr. Functional Analyst Job Description We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. Our game-changers:

• Challenge Conventions
• Deliver outcomes unimagined
• Create experiences that go beyond WOW If this is you, we would love to discuss career opportunities with you. In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Summary

This is a remote work at home opportunity in the US. You will be supporting Mountain Time hours. The Salesforce Sr Functional Analyst will analyze, document, and translate business processes and requirements into Salesforce solutions. This role involves collaborating with stakeholders and team members to implement Salesforce functionalities effectively. Key Responsibilities: Requirement Gathering: Conduct interviews with stakeholders to understand needs, document processes, and prioritize requirements. Solution Design: Translate requirements into functional specifications, develop user stories, and maintain documentation for Salesforce customizations. Stakeholder Collaboration: Act as a liaison between business and technical teams, facilitate meetings, and provide updates to stakeholders. System Configuration and Testing: Configure Salesforce, conduct testing, and ensure solutions comply with best practices. Training and Support: Develop training materials, conduct sessions for end-users, and provide ongoing support. Qualifications: Education: Bachelor’s degree in business, IT, Computer Science, or related field. Experience: 8 years of proven experience as a Functional and Business Analyst, preferably with Salesforce projects and configurations. Skills: Strong analytical, communication, and interpersonal skills; proficient in analysis tools. Certifications: Salesforce Administrator or relevant certifications preferred. Preferred Qualifications: Experience with Salesforce integrations, Agile methodologies, and Salesforce Lightning components. Familiarity with Apex, Visualforce, and Salesforce APIs; ability to manage multiple projects in a fast-paced environment. Salary Range: The base salary range for this position is $91,457 - $137,186 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region. We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career. The deadline to apply for this position is March 21, 2025. #LI-Remote #ConcentrixCatalyst Location: USA, NE, Work-at-Home Language Requirements: Time Type: Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: •English •Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with te Apply tot his job Apply To this Job