Bilingual French‑English Customer Support Associate – Remote, 24/7 Operations at arenaflex

Why arenaflex?

arenaflex is a design‑driven technology platform that empowers entrepreneurs, creators, and small‑business owners to build and grow their brands online. With a global community spanning more than 200 countries, arenaflex provides an integrated suite of tools—including website building, domain registration, e‑commerce, marketing automation, scheduling, and social‑media management—that enable users to launch, manage, and scale their digital presence. Our mission is to make the creative process effortless, so our customers can focus on what they love most: innovating, storytelling, and connecting with their audiences.

Headquartered in the vibrant heart of New York City, arenaflex operates a truly international workforce with major hubs in Dublin, Ireland, and satellite teams across Europe, Australia, and remote locations worldwide. Our culture is built on curiosity, collaboration, and a relentless commitment to customer delight. We celebrate diversity, champion inclusion, and invest heavily in the personal and professional growth of every team member.

Role Overview – Customer Support Associate (French Language)

As a Customer Support Associate on the arenaflex Customer Operations team, you will be the first point of contact for our French‑speaking customers, helping them navigate the platform, resolve account‑related issues, and achieve their goals. This is a fully remote position based in Ireland, reporting directly to a Customer Support Team Lead. You will work within a 24/7 support model, collaborating with colleagues in New York, Dublin, and other global locations to ensure seamless, high‑quality service around the clock.

Key Responsibilities

• Respond promptly to inbound live‑chat and email inquiries from French‑speaking customers, maintaining a high standard of professionalism and empathy.
• Manage a queue‑based workflow where typing and written communication represent roughly 90 % of daily activities.
• Troubleshoot and guide customers through issues related to account management, billing, domain registration, and other transactional queries.
• Consistently achieve and exceed targets for quality, productivity, and customer satisfaction across both chat and email channels.
• Stay current on new product features, platform updates, and best practices to provide accurate, up‑to‑date information.
• Identify patterns in customer feedback, flagging recurring problems and escalating critical incidents to the appropriate internal teams.
• Document resolutions and contribute to the knowledge base, helping to improve self‑service resources for the broader community.

Essential Qualifications

• Minimum of 1 year experience in a customer‑facing role such as retail, hospitality, or online support, with a proven track record of delivering exceptional service.
• Fluent written and spoken French and English, with the ability to craft clear, concise, and grammatically correct communications.
• Strong analytical skills: ability to decode customer conversations, pinpoint root causes, and propose effective solutions.
• Excellent typing speed and accuracy, coupled with meticulous attention to spelling and grammar.
• Reliable high‑speed internet connection and a dedicated, distraction‑free home office environment.
• Willingness to work a flexible 40‑hour schedule that includes weekends and holidays, aligning with the needs of a global customer base.

Preferred Qualifications & Additional Experience

• Familiarity with the arenaflex platform or similar website‑building and e‑commerce tools.
• Experience using ticketing systems, CRM platforms, or live‑chat software.
• Demonstrated ability to prioritize multiple requests while maintaining composure under pressure.
• Previous exposure to SaaS environments, subscription billing models, or domain‑management services.
• Passion for technology, design, and helping creators bring their visions to life.

Core Skills & Competencies

• Communication Excellence: Clear, empathetic, and persuasive writing in both French and English.
• Problem‑Solving Acumen: Ability to diagnose issues quickly, think critically, and guide customers to successful outcomes.
• Customer‑Centric Mindset: Commitment to delivering a delightful experience that reflects arenaflex’s brand values.
• Team Collaboration: Comfortable sharing knowledge, seeking assistance, and contributing to a supportive team culture.
• Adaptability: Thrive in a fast‑changing environment, embracing new tools, processes, and product releases.
• Self‑Management: Strong organizational habits, time‑management skills, and the discipline to work independently.

Career Growth & Learning Opportunities

arenaflex invests heavily in the development of its people. As a Customer Support Associate, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, communication techniques, and advanced troubleshooting.
• Mentorship from senior support leaders and cross‑functional exposure to product, engineering, and marketing teams.
• Clear career pathways that can lead to senior support roles, team lead positions, quality assurance, or specialized product expertise.
• Funding for certifications, conferences, and online courses that align with your professional aspirations.
• Regular performance reviews with actionable feedback, helping you set and achieve personal development goals.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to support your health, wellbeing, and financial security:

• Comprehensive health insurance covering medical, dental, and vision for you, your partner, and dependent children, with 100 % of premiums paid.
• Life insurance and income protection plans to safeguard you and your loved ones.
• Generous parental leave: up to 26 weeks paid maternity leave and 12 weeks paid paternity leave, plus two weeks of paid family‑care leave.
• Flexible paid time off (PTO) that you can use for vacations, personal projects, or rest.
• Retirement savings plan with employer matching contributions.
• Wellness resources such as a subscription to the Headspace mindfulness app and an employee assistance program.
• Education reimbursement for courses that enhance your skill set.
• Employee donation matching to support community organizations you care about.
• Access to eight global Employee Resource Groups (ERGs) that foster inclusion and networking.
• Free lunch and snacks delivered to your home office (where logistics allow).
• Opportunities to work from coworking spaces near cultural landmarks like Dublin Castle and St. Patrick’s Cathedral, when you prefer a change of scenery.

Work Environment & Culture at arenaflex

Our remote‑first philosophy means you can work from anywhere in Ireland while staying connected to a vibrant, collaborative community. arenaflex values:

• Inclusivity: A workplace where every voice is heard, and diverse perspectives drive innovation.
• Transparency: Open communication channels with leadership, regular town‑halls, and clear updates on company direction.
• Creativity: Encouragement to experiment, share ideas, and contribute to product improvements.
• Work‑Life Harmony: Flexible scheduling, mental‑health days, and resources that help you balance professional and personal priorities.
• Community: Virtual coffee chats, team‑building events, and global ERGs that create a sense of belonging across borders.

Application Process & Next Steps

If you are passionate about delivering world‑class support, fluent in French and English, and eager to join a fast‑growing, purpose‑driven tech company, we want to hear from you. To apply, click the link below, submit your resume, and be prepared to share examples of how you’ve helped customers succeed in past roles.

Apply Now – Join arenaflex’s Customer Operations Team

Closing Statement

At arenaflex, every interaction matters. As a French‑English Customer Support Associate, you will play a pivotal role in shaping the experiences of millions of creators worldwide. Bring your empathy, linguistic talent, and problem‑solving spirit to a team that celebrates curiosity and champions excellence. Apply today and start a rewarding journey with arenaflex!