Senior Customer Support Representative – Portuguese & French Speaking – Partner Relations & Claims Specialist at arenaflex
About arenaflex – Transforming Everyday Tasks into Meaningful Opportunities
arenaflex is a fast‑growing marketplace platform that connects millions of people with trusted service providers—known as “Taskers”—to tackle everyday home and lifestyle needs. From furniture assembly and handyman repairs to moving assistance and beyond, arenaflex empowers both customers and partners to achieve more, earn a reliable income, and build lasting community relationships.
Our mission is simple yet powerful: transform lives one task at a time. We champion innovation, inclusion, and relentless hard work. Our culture is collaborative, pragmatic, and high‑velocity, attracting entrepreneurial, data‑driven talent who love helping others succeed.
In partnership with global brands, arenaflex creates new pathways for independent workers to thrive while delivering seamless experiences to our customers. Our hybrid workforce spans the United States, Europe, and beyond, giving team members the flexibility to work where they are most productive while staying connected through regular in‑person collaboration.
Why arenaflex Is a Great Place to Grow Your Career
- Hybrid Work Model: Choose the blend of remote and office work that fits your lifestyle, with dedicated days for team bonding and strategic planning.
- Diverse & Inclusive Culture: We pride ourselves on a workforce that mirrors the communities we serve. Women represent half of our leadership, and our diversity metrics consistently exceed industry averages.
- Recognition & Awards: arenaflex has been honored repeatedly as a top workplace for diversity, inclusion, and employee satisfaction.
- Competitive Compensation: Base salary, performance‑based bonuses, comprehensive health plans, retirement matching, generous paid time off, and a suite of wellness, education, and product stipends.
- Career Development: Access to mentorship programs, continuous learning budgets, and clear pathways to senior leadership roles.
About the Role – Senior Customer Support Representative (Portuguese & French)
As a Senior Representative within the Customer Support Partnerships team at arenaflex, you will serve as the primary liaison for our partner co‑workers. You will field a wide range of inquiries—from general questions to complex claims—ensuring partners receive clear, empathetic, and accurate guidance. Your work will directly influence the fairness, consistency, and trust that underpin our partner ecosystem.
Key Responsibilities
- Primary Point of Contact: Act as the go‑to resource for partner co‑workers, handling claims, task‑related issues, and everyday queries with professionalism and speed.
- Case Management & Resolution: Review, assess, and resolve partner‑submitted claims against established guidelines, ensuring decisions are fair, accurate, and documented.
- Data‑Driven Insight Generation: Track claim trends, identify recurring themes, and proactively surface risks or opportunities to leadership.
- Process Improvement: Leverage partner feedback and data analytics to recommend enhancements to policies, training materials, and communication templates.
- Cross‑Functional Collaboration: Partner with internal teams—including Resolutions, Operations, Finance, and Customer Experience—to deliver seamless, end‑to‑end support.
- Knowledge Sharing: Serve as a subject‑matter expert on claims policies, providing guidance to both partners and internal stakeholders.
- Documentation & Reporting: Maintain meticulous records of case details, outcomes, and escalation paths to support auditability and continuous improvement.
Essential Qualifications
- 1–2 years of experience in customer support, claims handling, dispute resolution, or a closely related field.
- Demonstrated problem‑solving ability, with a track record of evaluating complex issues against clear guidelines.
- Exceptional written and verbal communication skills in both Portuguese and French, with the capacity to convey empathy and professionalism.
- High attention to detail, ensuring accuracy in documentation, case notes, and policy application.
- Strong sense of ownership and accountability, capable of managing multiple concurrent requests without sacrificing quality.
- Proficiency with CRM tools, ticketing systems, and data‑analysis platforms (experience with Zendesk, Salesforce, or similar is a plus).
Preferred Qualifications & Skills
- Experience in a fast‑paced, tech‑enabled marketplace or gig‑economy environment.
- Fluency in a third language (e.g., English) to support broader communication needs.
- Background in contract interpretation, legal compliance, or policy development.
- Ability to synthesize large data sets into actionable insights and present findings to senior leadership.
- Comfort working in a hybrid setting, balancing remote productivity with periodic in‑office collaboration.
Core Competencies for Success
- Customer Obsession: Always prioritize the partner’s experience, delivering timely, clear, and compassionate support.
- Data‑Driven Decision Making: Use metrics and trends to inform actions, continuously improving processes based on evidence.
- Collaboration & Influence: Build strong relationships across functions, influencing outcomes without direct authority.
- Adaptability: Thrive in a dynamic environment where priorities shift quickly and new challenges emerge daily.
- Integrity & Fairness: Uphold arenaflex’s standards of equity, ensuring every claim is evaluated impartially.
Career Growth & Learning Opportunities
arenaflex invests heavily in the professional development of its team members. As a Senior Customer Support Representative, you will have access to:
- Structured mentorship from senior leaders in Operations and Partner Success.
- Annual learning budgets to pursue certifications, language courses, or industry conferences.
- Opportunities to lead cross‑functional projects that shape company‑wide policies.
- Clear promotion pathways toward roles such as Partner Operations Manager, Customer Experience Lead, or Regional Support Director.
Work Environment & Culture at arenaflex
Our workplace is built on the pillars of inclusion, empowerment, and continuous improvement. You will join a team that values:
- Transparency: Open communication channels, regular town‑halls, and accessible leadership.
- Innovation: Encouragement to experiment, share ideas, and iterate quickly.
- Well‑Being: Flexible schedules, mental‑health resources, and wellness stipends to support a balanced life.
- Community Impact: Direct contribution to a platform that helps millions of people earn meaningful income.
Compensation, Perks & Benefits
arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact figures may vary by location, you can expect:
- Base salary aligned with market benchmarks for senior support roles.
- Performance‑based bonuses tied to individual and team outcomes.
- Comprehensive health, dental, and vision coverage (employer‑paid where applicable).
- Retirement savings plans with company matching contributions.
- Generous paid time off, including company‑wide shutdown weeks and additional vacation days.
- Product stipends, wellness allowances, education grants, and exclusive partner discounts.
- Flexible work arrangements within our hybrid model, supporting both remote and on‑site collaboration.
Our Commitment to Diversity, Equity & Inclusion
arenaflex is an equal‑opportunity employer. We celebrate the unique perspectives each individual brings and are dedicated to building a workforce that reflects the diversity of the communities we serve. Our policies prohibit discrimination on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender identity, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by law.
We actively provide reasonable accommodations for applicants and employees with disabilities and consider qualified candidates with criminal histories in accordance with applicable regulations.
Ready to Make an Impact?
If you are passionate about delivering exceptional support, enjoy solving complex problems, and want to be part of a mission‑driven company that values collaboration, diversity, and growth, we invite you to apply today. Join arenaflex and help shape the future of work—one task at a time.