Senior Manager, Program Management, Emergency Communications - Global Security Operations Center

Position Summary... Are you driven to enhance global emergency communication readiness through innovative technology and disciplined program management? In this role, you will serve as the enterprise owner for Walmart's emergency mass communication platforms-managing and scaling a global instance of AlertMedia and related technologies such as Everbridge xMatters. You'll advance emergency communication resilience by coordinating with GSOC vendors and business partners to maintain a mission-ready ecosystem trusted during our most critical moments. This position is foundational to Walmart's emergency readiness, ensuring our systems, workflows, and stakeholders are prepared to support associates and operations worldwide during high-impact events. You'll pilot improvements, optimize reliability, enforce governance, and deliver roadmap advancement. Join us to shape the future of emergency communication and operational resilience at Walmart. Role Summary The Senior Manager, Emergency Communications, leads Walmart's global emergency communication ecosystem, owning the strategy, scalability, and operational readiness of enterprise mass notification platforms. This role ensures systems are mission-ready, driving testing, governance, and continuous improvement to support effective response during critical events. Partnering across the GSOC, Global Tech, EOCs, and external vendors, the Senior Manager advances integrations, onboarding, and best practices to strengthen global coverage. Through program ownership and roadmap execution, this position enables reliable, timely communication to protect associates and operations worldwide. What you'll do... Own and expand Walmart's emergency mass communication ecosystem

• Serve as enterprise program owner for Walmart's emergency mass communication system (AlertMedia), including administration, configuration, lifecycle management, roadmap alignment, and global scalability.
• Manage secondary/adjacent platforms (Everbridge xMatters, Crisis24) and evaluate integrations that enhance incident notification and associate safety outcomes.
• Manage all contracts, service agreements, etc. associated with the GSOC's emergency communication technology.

Keep the systems mission-ready

• Maintain system health, uptime, and user readiness; drive testing programs, automation opportunities, and proactive risk reduction across the tech stack.
• Establish and execute emergency testing plans, health checks, and steady-state technical ownership.

Lead roadmap & change management

• Lead the Walmart GSOC's Emergency Communications Team.
• Pilot capabilities, run proofs of concept, write success criteria, manage UAT, and support enterprise rollouts.
• Drive enterprise onboarding: access models, governance, SOPs, knowledge base, and training content.

Collaborate to scale global coverage

• Partner with Walmart's Emergency Operations Centers (EOCs) around the globe.
• Partner with Global Tech for integrations, API connection design, data mapping, and signal routing.
• Work closely with platform vendors to manage, grow, and troubleshoot an enterprise communications platform.

Enable emergency workflows

• Develop and maintain escalation frameworks, contact strategies, templates, and tiered activation models for leadership decision-makers.
• Advise internal partners at international scale on event communication strategy and best-practice delivery patterns.

Note: This is not an operator, dispatcher, or messaging role. It is a senior individual contributor role focused on enterprise program ownership, technology readiness, and scalable emergency communication capability. As the Emergency Communications Team expands in the GSOC, this role has the potential to grow into a people manager role. What you'll bring Required

• 5+ years in GSOC, emergency management, critical communications, mass notification, or similar program leadership.
• Experience with AlertMedia, Everbridge, OnSolve, Crisis24, or similar enterprise mass notification platforms.
• Demonstrated success owning SaaS programs, from implementation through lifecycle maturity and roadmap management.
• Strong capability to lead through influence-landing change and standards across global business units.
• Deep understanding of emergency communication principles, escalation pathways, and communication risk modeling.

Preferred

• Ability to guide internal teams and vendors in connecting our emergency notification tools (at the API level) with other business systems to improve automation, accuracy, and speed during critical events.

Additional Competencies

• Leadership Through Influence: Builds alignment and drives outcomes across teams without formal authority. Guides partners and vendors with credibility, cultivates program ownership, and demonstrates readiness for future people leadership as the function grows.
• Technical fluency: Able to translate between business needs and platform mechanisms (routing rules, contact hierarchies, templates, API logic).
• Program discipline: Governance, lifecycle maintenance, performance metrics, service readiness, and platform stewardship.
• Communication: Executive-ready writing, stakeholder education, and emergent communication clarity.

Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. 2 years' experience leading cross-functional teams. 3 years' experience using intermediate functionality of Microsoft Office. Bachelor's degree in Business, Human Resources, or related field and 4 years' experience in project management, compliance, operations management, or related area OR 6 years' experience in project management, compliance, operations management, or related area. Bachelor's degree in Business, Human Resources, or related field and 4 years' experience in project management, compliance, operations management, or related area OR 6 years' experience in project management, compliance, operations management, or related area. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Managing a budget, profit and loss statement, or relate financial process, Master's degree in Business Administration or related field like (not limited to) project management, compliance, operations management, or related area, Project Management Certification Primary Location... 702 Sw 8Th St, Bentonville, AR 72716, United States of America Apply tot his job Apply To this Job