Crisis Line Volunteer

Reports To The Crisis Services Volunteer will report to the Director of Crisis Line Operations. Volunteer Overview The Crisis Line Volunteer provides support to the Crisis Line program by answering calls for approximately 10 hours per month. Responsibilities and Duties The functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Answers crisis calls from those who are seeking emotional support including those who may be at risk of suicide
• Adheres to performance measures in attending to call volume
• Thorough and accurate documentation of completed calls
• Participates in staff meetings and supervision, schedule permitting
• Attend continuing education and training as needed

Requirements

• 18 years of age or older
• High school graduate or GED equivalent
• Minimum of two years of professional experience preferred
• Experience working on a crisis helpline a plus
• Ability to respect confidentiality
• Ability to be empathetic and engage in active, non-judgmental listening with our users
• Ability to work with sensitive and confidential information
• Must be able to display good, sound judgment
• Must possess strong communication skills
• Ability to resolve conflicts appropriately
• Ability to tolerate different beliefs and opinions
• Ability to work independently and collaboratively to maximize teamwork across the organization
• Some flexibility in working hours
• Must keep time commitments
• Displays willingness to learn
• Ability to accept direction
• Successful completion of the Volunteer Crisis Line Associate Training and assigned learning shifts on the helpline after hire
• Other responsibilities as assigned by supervisor

Internet & Equipment Speed Requirements

• A minimum of

10-20 Mbps download

and

5 Mbps upload

is for a single user.

• Due to fluctuations in ISP performance, a

recommended speed of at least 50 Mbps download

and

10 Mbps upload

is advised.

• Multiple devices using the same network (e.g., computers, TVs, smartphones, printers) may impact call quality.
• For optimal performance:
• Run a speed test using Jitter; your latency should be

less than 100 ms

.

• Packet Loss should be

less than 1% for faxing

and

between 1-2% for calls

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