Customer Success Manager – Client Relationship & Growth Leader for arenaflex Marketplace (Lyon)

About arenaflex – Pioneering Performance Solutions

arenaflex is a fast‑growing European leader dedicated to unlocking financial, operational, and sustainable performance for organizations across a broad spectrum of industries. With a presence in more than forty countries, a workforce of over 3,200 professionals, and a net revenue exceeding €500 million, arenaflex combines deep technical expertise with a forward‑thinking, responsible‑business mindset.

Our core business revolves around three strategic pillars: procurement performance, innovation financing, and the energy‑transition ecosystem. By delivering best‑in‑class digital platforms, advisory services, and tailored financing solutions, we empower our clients to reduce costs, accelerate digital adoption, and meet ambitious ESG targets.

At arenaflex, we believe that tomorrow’s successful enterprises are built on responsibility, collaboration, and continuous learning. Our ambitious RSE (Corporate Social Responsibility) agenda, the arenaflex Foundation, and a vibrant internal culture make us a purpose‑driven employer where every employee can thrive, innovate, and make a tangible impact.

Why This Role Matters – The Customer Success Manager

As a Customer Success Manager (CSM) at arenaflex, you will be the trusted advocate for our Marketplace clients in Lyon and beyond. You will partner directly with the Commercial Director to ensure that every client experiences the full value of our platform, from onboarding to long‑term growth. Your work will directly influence client satisfaction, retention, and revenue expansion, making you a pivotal contributor to arenaflex’s strategic objectives.

Key Responsibilities

• Build and nurture trusted relationships with assigned accounts, acting as the primary point of contact for all post‑sale interactions.
• Drive client satisfaction and loyalty by proactively monitoring usage, addressing concerns, and delivering tailored success plans.
• Align client objectives with arenaflex’s strategic goals, ensuring contractual targets are met and exceeded.
• Maintain accurate CRM records and generate regular performance reports that highlight usage trends, ROI, and growth opportunities.
• Identify upselling and cross‑selling opportunities by analyzing client data, business needs, and emerging product features.
• Deliver comprehensive training and onboarding sessions that enable clients to fully leverage the arenaflex Marketplace platform.
• Champion digital adoption by guiding clients through new functionalities, best practices, and integration pathways.
• Diagnose usage barriers and propose actionable solutions to improve adoption rates and overall satisfaction.
• Collect and relay client feedback to product, engineering, and operations teams to drive continuous improvement of our services and tools.
• Collaborate cross‑functionally with Sales, Operations, IT, and Finance to ensure seamless service delivery and contract profitability.
• Support debt recovery processes by working closely with the finance team to address overdue payments while maintaining positive client relationships.
• Ensure contract profitability by monitoring key financial metrics and recommending adjustments where necessary.

Essential Qualifications

• Bachelor’s or Master’s degree (Bac+3/5) in Commerce, International Business, or a related field.
• Minimum of 2‑3 years of proven experience in a Customer Success, Account Management, or similar client‑facing role, preferably within a SaaS or digital marketplace environment.
• Demonstrated project‑management capabilities, with a track record of meeting deadlines and solving complex problems.
• Strong analytical skills, including experience with data extraction, interpretation, and reporting.
• Fluent in French and English; proficiency in German is a distinct advantage.
• Excellent communication and presentation abilities, capable of influencing stakeholders at all organizational levels.

Preferred Qualifications & Nice‑to‑Have Skills

• Experience working in procurement, finance, or innovation‑funding sectors.
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and business intelligence tools (e.g., Power BI, Tableau).
• Knowledge of ESG, sustainability, or energy‑transition initiatives.
• Previous exposure to multicultural, multinational environments.

Core Skills & Competencies for Success

• Customer‑Centric Mindset: Ability to anticipate client needs and deliver proactive solutions.
• Data‑Driven Decision Making: Comfort working with metrics, dashboards, and performance indicators.
• Strategic Thinking: Aligning day‑to‑day activities with broader business objectives.
• Collaboration & Influence: Working effectively across departments and influencing outcomes without direct authority.
• Adaptability: Thriving in a fast‑paced, evolving environment while maintaining composure under pressure.
• Communication Excellence: Clear, concise, and persuasive written and verbal communication in both French and English.
• Problem‑Solving: Identifying root causes, developing actionable plans, and delivering results.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. As a Customer Success Manager, you will have access to:

• arenaflex Campus: An internal learning platform offering courses on data analytics, digital transformation, ESG standards, and leadership development.
• Mentorship Programs: Pairing with senior executives to accelerate your career trajectory.
• International Exposure: Opportunities to collaborate with teams across Europe, North America, and Asia, broadening your cultural and business perspective.
• Career Pathways: Clear routes toward senior CSM roles, Product Management, or Regional Account Leadership.

Work Environment & Culture at arenaflex

Our workplace is built on the belief that a balanced, inclusive, and vibrant environment fuels innovation. Highlights include:

• Flexible Working Model: Up to three days of remote work per week, complemented by a supportive parental‑leave guide.
• Community & Associations: Employees are encouraged to join internal interest groups and external professional associations.
• Health & Well‑Being: Regular fruit deliveries, monthly breakfast gatherings, and social events that foster camaraderie.
• Diversity & Inclusion: arenaflex is committed to equal treatment regardless of gender, health status, nationality, sexual orientation, or disability.
• Corporate Social Responsibility: Participation in arenaflex Foundation initiatives that address social, societal, and environmental challenges.
• Recognition & Rewards: Performance bonuses, gift vouchers, meal tickets, sustainable mobility allowances, and more.

Compensation, Perks & Benefits

While exact figures will be discussed during the interview process, candidates can expect a competitive salary package aligned with market standards, plus:

• Annual performance‑based bonuses.
• Comprehensive health insurance and wellness programs.
• Retirement savings plans with employer contributions.
• Generous vacation policy and paid parental leave.
• Continuous learning budget for external certifications and conferences.
• Modern office space in Lyon, equipped with collaborative zones and ergonomic workstations.

Why Join arenaflex?

Choosing arenaflex means becoming part of a purpose‑driven organization that values human capital as its greatest asset. You will work alongside passionate experts, contribute to projects that have real economic and environmental impact, and enjoy a supportive environment that celebrates both individual achievements and collective success.

Application Process

If you are ready to champion client success, drive growth, and shape the future of digital procurement and financing, we invite you to apply today. Please submit your résumé and a brief cover letter outlining how your experience aligns with the responsibilities and values described above.

We look forward to welcoming a proactive, collaborative, and results‑oriented professional to the arenaflex family.

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