Billing Customer Support Associate – Detailed Billing Operations & Client Relationship Specialist

Why arenaflex?

At arenaflex, we are redefining the modern workplace by delivering premium, flexible office solutions that empower teams to thrive. As the largest provider of workplace‑as‑a‑service, we design environments where creativity, collaboration, and productivity intersect. Our mission is simple: create great days for every member, every location, every time. We believe that a great day at work starts with the people you work with and the problems you solve together. That philosophy fuels a culture of innovation, inclusivity, and relentless improvement.

Our members range from fast‑growing startups to established Fortune‑500 enterprises, and each one expects a seamless, transparent billing experience. As a member of the arenaflex Accounting team, you will be at the heart of that experience, ensuring that every invoice, payment, and financial interaction reflects the professionalism and care that define our brand.

Role Overview – Billing Customer Support Associate

The Billing Customer Support Associate is a hybrid role that blends the precision of accounts receivable with the empathy of customer service. You will serve as the primary liaison between our members and internal finance, operations, and sales teams. Your day‑to‑day responsibilities will include generating accurate invoices, troubleshooting payment issues, and proactively identifying opportunities to improve our billing processes. This position is perfect for a detail‑oriented professional who enjoys solving complex problems while building lasting relationships with customers.

We are open to candidates located in any arenaflex hub market within the Eastern or Central time zones—including but not limited to New York City, Atlanta, Chicago, Boston, Miami, and Austin. Flexibility to collaborate with West Coast teams is a plus.

Key Responsibilities

• Customer‑Facing Billing Support: Act as the first point of contact for all member inquiries related to invoices, payment status, and account balances. Deliver clear, empathetic, and solution‑focused communication via phone, email, and chat.
• Invoice Management: Review, validate, and post monthly invoices to the member billing portal. Ensure each invoice is free of errors, clearly itemized, and aligned with contractual terms.
• Payment Resolution: Investigate and resolve payment discrepancies, declined transactions, and refund requests. Coordinate with finance, operations, and technology teams to correct issues swiftly.
• Data Integrity & Platform Utilization: Leverage accounting and AR platforms such as Salesforce, Stripe, and Zendesk to maintain accurate member records, track payment histories, and generate financial reports.
• Quality Assurance & Process Improvement: Conduct regular audits of billing workflows, identify trends, and recommend enhancements that increase efficiency and reduce error rates.
• Special Projects Support: Provide billing expertise for cross‑functional initiatives, ensuring that project timelines and financial controls are adhered to.
• Collaboration Across Time Zones: Partner with East Coast and West Coast teams to synchronize billing cycles, share insights, and support seamless operations.
• Statement Generation: Compile detailed statements of account activity—including invoice breakdowns, payment allocations, credit memos, and refunds—upon member request.
• Location Manager Assistance: Support regional managers with AR queries, transaction execution in Salesforce, and any billing‑related guidance they require.

Essential Qualifications

• Minimum of 1 + year experience in a customer‑facing support role, preferably within billing, accounts receivable, or a financial services environment.
• Demonstrated ability to communicate clearly and compassionately with customers, both verbally and in writing.
• Proficiency with accounting or AR platforms (e.g., Salesforce, Stripe, Zendesk) and a solid understanding of basic accounting principles.
• Strong analytical mindset with the capacity to interpret financial data, spot anomalies, and propose corrective actions.
• Bachelor’s degree in Business, Finance, Accounting, or a related field, or equivalent professional experience.
• Ability to manage multiple priorities, meet tight deadlines, and maintain meticulous attention to detail in a fast‑paced environment.
• Experience collaborating with cross‑functional teams such as Accounting, Operations, and Sales.
• Willingness to work occasional West Coast hours to support cross‑time‑zone initiatives.

Preferred Qualifications & Nice‑to‑Haves

• Prior experience specifically in billing or accounts receivable within a SaaS, coworking, or flexible‑workspace industry.
• Familiarity with financial reporting tools and the ability to generate custom reports for internal stakeholders.
• Exposure to subscription‑based revenue models and recurring billing cycles.
• Certification in accounting or finance (e.g., CPA, CMA) or ongoing professional development in these areas.
• Demonstrated track record of process improvement initiatives that resulted in measurable efficiency gains.

Core Skills & Competencies

• Customer Empathy: Ability to put yourself in the member’s shoes, understand their concerns, and deliver solutions that exceed expectations.
• Problem‑Solving: Proactive approach to diagnosing billing issues, identifying root causes, and implementing lasting fixes.
• Technical Acumen: Comfort navigating multiple software platforms, learning new tools quickly, and troubleshooting technical glitches.
• Communication Excellence: Clear, concise, and professional writing and speaking skills; ability to tailor messaging to diverse audiences.
• Organizational Discipline: Strong time‑management, prioritization, and documentation habits that keep workflows transparent and auditable.
• Team Collaboration: Ability to work effectively with peers across geography, function, and seniority levels.
• Data‑Driven Mindset: Comfort interpreting financial data, creating dashboards, and using insights to drive decisions.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Billing Customer Support Associate, you will have access to:

• Structured mentorship programs with senior finance leaders.
• Continuous learning resources, including subscriptions to industry‑leading finance and customer‑experience platforms.
• Opportunities to rotate into related functions such as Revenue Operations, Financial Planning & Analysis, or Product Management.
• Leadership training pathways that prepare high‑performing associates for managerial roles within the finance organization.
• Regular exposure to executive leadership through town halls, strategy sessions, and cross‑functional project teams.

Work Environment & Culture at arenaflex

Our culture is built on three pillars: People, Purpose, and Performance. We celebrate individuality, encourage curiosity, and reward initiative. Highlights of our workplace include:

• Hybrid work options that let you balance remote productivity with in‑office collaboration.
• Inclusive employee resource groups that foster community across gender, ethnicity, LGBTQ+, and neurodiversity.
• Regular “Great Day” celebrations that recognize team wins, personal milestones, and innovative ideas.
• Wellness programs ranging from on‑site fitness classes to mental‑health resources and meditation sessions.
• Transparent communication channels—our leadership shares quarterly business updates, and you are encouraged to ask questions and provide feedback.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent:

• Base Salary: $55,000 – $60,000 annually, commensurate with experience, education, and skill set.
• Performance Bonus: Up to 10 % of base salary, based on individual and company performance metrics.
• Long‑Term Incentive: Participation in our equity‑based incentive plan, aligning your success with arenaflex’s growth.
• Health & Wellness: Heavily subsidized medical, dental, and vision plans; flexible spending accounts; and wellness stipends.
• Paid Time Off: Generous vacation accruals, paid holidays, and sick leave to support work‑life balance.
• Retirement Savings: 401(k) plan with company match to help you build a secure financial future.
• Professional Development: Annual learning budget, conference attendance allowances, and tuition reimbursement.
• Employee Discounts: Access to arenaflex workspace memberships, partner services, and technology discounts.

Commitment to Equality & Inclusion

arenaflex is an equal‑opportunity employer. We celebrate diversity and are dedicated to creating an environment where every individual—regardless of race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic—feels valued and empowered to succeed. Our recruitment, hiring, promotion, and compensation practices are designed to be fair, transparent, and inclusive.

Ready to Make an Impact?

If you are passionate about delivering flawless billing experiences, thrive in a collaborative, fast‑moving environment, and want to grow your career with a forward‑thinking leader in the flexible‑workspace industry, we want to hear from you. Join arenaflex and become part of a team that turns everyday work into extraordinary experiences.

Apply Now – Shape the Future of Billing at arenaflex