Product Analytics Strategist – LATAM Customer Success, Bilingual Spanish, Growth‑Driven Product Advisory & Data‑Driven Decision Making

Welcome to arenaflex – Where Data Meets Impact

arenaflex is the leading digital analytics platform empowering organizations worldwide to turn product data into decisive action. With thousands of enterprise customers across every industry, arenaflex helps teams capture trustworthy data, uncover clear insights about user behavior, and accelerate product innovation. Our platform is trusted by global brands to deliver self‑service visibility into the entire customer journey, enabling product, data, and marketing teams to build experiences that fuel growth.

At arenaflex we live by three core values: humility, ownership, and a growth mindset. We approach every challenge with curiosity, take responsibility for our contributions, and constantly push ourselves to become better—for our teammates, our customers, and the world.

Our Commitment to Diversity, Equity & Inclusion (DEI)

We believe that diverse perspectives create better products, solve complex problems faster, and drive powerful solutions. arenaflex is dedicated to fostering an inclusive environment where psychological safety, empathy, and human connection thrive. Employees of every background are encouraged to bring their authentic selves to work and grow together.

Role Overview – Product Analytics Strategist (Customer Success)

This is a client‑facing, product‑analytics role embedded within our Customer Success organization. While prior Customer Success experience is a plus, it is not required—we will equip you with our proven playbooks and continuous coaching. The role demands fluent business Spanish and a strong technical foundation to translate product data into strategic recommendations for our LATAM enterprise customers.

Key Responsibilities

• Strategic Advisory: Partner with product, analytics, and growth teams of LATAM enterprise accounts to define strategy, set measurable goals, and execute plans that move critical product metrics.
• Executive Influence: Advise senior stakeholders—including Chief Product Officers, VPs of Product, and Heads of Analytics—on leveraging arenaflex to inform roadmap decisions, experimentation, and prioritization.
• Business Reviews & Deep‑Dives: Lead quarterly business reviews and data‑driven workshops that showcase impact, surface growth opportunities, and align on next‑step initiatives.
• Insight Translation: Convert product usage signals, health metrics, and cohort analyses into clear, actionable recommendations that improve activation, retention, and conversion.
• Cross‑Functional Collaboration: Work closely with Sales, Product, and Services teams to channel customer feedback into product enhancements and adoption programs.
• Playbook Development: Codify best‑practice frameworks and reusable playbooks that enable customers to scale evidence‑based product development.
• Travel: Participate in on‑site engagements, workshops, and events up to 5‑10 days per month, primarily within Texas, Georgia, or South Florida.

Essential Qualifications

• 5+ years of experience in Product Management, Growth, or Product Analytics within SaaS or digital‑first environments.
• Hands‑on expertise with product‑analytics platforms (e.g., arenaflex, Mixpanel, or comparable tools) to guide strategy and decision‑making.
• Demonstrated ability to drive core product metrics—activation, retention, conversion—through analytics‑driven prioritization and rapid experimentation.
• Track record of aligning roadmap bets to a clear KPI hierarchy and delivering measurable business outcomes.
• Fluent business Spanish (required) with the ability to communicate complex concepts to senior executives in both English and Spanish.
• Strong technical acumen: comfortable discussing events, properties, cohorts, basic experimentation, and implementation considerations; quick to learn new tools and collaborate with engineering and data teams.
• Exceptional communication skills—able to distill complex analysis into concise, executive‑level recommendations.

Preferred Qualifications & Additional Skills

• Experience with modern AI/LLM models and an ability to identify pragmatic product use cases, define success metrics, and understand data‑privacy considerations.
• Familiarity with AI experimentation, model APIs, and responsible AI practices.
• Previous exposure to enterprise customer success or consulting engagements within the LATAM region.
• Passion for continuous learning, mentorship, and sharing knowledge across teams.

Why arenaflex? – Culture, Growth, and Benefits

Career Growth & Learning Opportunities

At arenaflex, your professional development is a priority. You will have access to:

• Mentorship programs pairing you with senior product leaders.
• Leadership training and management workshops to prepare you for future senior roles.
• Quarterly learning stipends for certifications, conferences, or online courses.
• Opportunities to contribute to product roadmap discussions, giving you a voice in the evolution of our platform.

Compensation, Perks & Benefits

We offer a competitive total rewards package that includes:

• Base salary aligned with market benchmarks for senior analytics roles.
• Annual performance‑based bonuses tied to individual and company outcomes.
• Comprehensive medical, dental, and vision coverage with 100% employer‑paid premiums on select plans.
• Flexible paid time off, paid holidays, and a generous parental leave program (12‑20 weeks paid).
• Wellness stipends covering fitness, mental‑health coaching (through a leading health platform), and home‑office equipment.
• Employee Stock Purchase Program (ESPP) allowing you to invest in arenaflex’s future.
• Volunteer time off and charitable giving grants to support community initiatives.

Work Environment & Culture

arenaflex’s culture is built on humility, curiosity, and collaboration. Our teams are distributed across the globe, with hubs in major innovation centers, but we embrace remote‑first flexibility. You’ll join a community of lifelong learners who celebrate each other’s successes, share knowledge openly, and push the boundaries of product analytics.

Our internal community events, virtual coffee chats, and cross‑functional hackathons foster a sense of belonging and continuous improvement. Whether you’re in Texas, Georgia, South Florida, or anywhere else, you’ll feel connected to a supportive network of peers.

Recognition & Impact

arenaflex has been recognized repeatedly for product excellence, innovation, and workplace culture. Our platform consistently ranks #1 in industry analyst reports, and we have earned accolades for rapid growth, innovative technology, and employee satisfaction. While we won’t list specific award names here, you can be confident you’ll be part of a market‑leading, fast‑growing organization.

How to Apply

If you are passionate about turning data into strategic product decisions, thrive in a bilingual environment, and want to partner with world‑class customers across LATAM, we want to hear from you. Join arenaflex and help shape the future of product analytics while advancing your own career.

Ready to make an impact? Submit your application today and start your journey with arenaflex.