Billing Customer Support Associate – Client‑Focused Billing Operations & Revenue Assurance Specialist at arenaflex

About arenaflex

arenaflex is the leading premium workplace‑as‑a‑service provider, delivering the highest‑rated coworking and flexible office experiences across the United States. Our mission is simple: create great days for teams of every size, from fast‑growing startups to established enterprises. We believe that a great day at work starts with the people on the team and the problems you solve together. By fostering a culture of collaboration, curiosity, and continuous improvement, arenaflex empowers members to focus on their core business while we take care of the environment that fuels their success.

At arenaflex, authenticity is celebrated. We champion diversity of thought, background, and personality because we know that inclusive teams generate the most innovative solutions. Whether you’re joining us in a bustling city hub or supporting remote members from a quiet office, you’ll be part of a community that values your unique perspective and encourages you to bring your whole self to work.

Learn more about our story and values at www.arenaflexoffice.com/careers.

Role Overview

arenaflex is seeking a detail‑oriented, customer‑centric Billing Customer Support Associate to join our Accounting team. In this hybrid role you will act as the primary liaison between our members and internal finance operations, ensuring that every invoice, payment, and billing inquiry is handled with precision, empathy, and speed. You will help shape the end‑to‑end billing experience—from invoice generation to payment reconciliation—while supporting revenue growth and reinforcing trust with our members.

This position is ideal for a proactive problem‑solver who thrives in a fast‑paced environment, values operational excellence, and enjoys building lasting relationships with customers. The role can be performed from any arenaflex hub market within the Eastern or Central time zones, including but not limited to New York City, Atlanta, Chicago, Boston, Miami, and Austin.

Key Responsibilities

Member‑Facing Billing Support

• Serve as the primary point of contact for client billing and accounts‑receivable inquiries, delivering clear, empathetic, and professional communication.
• Investigate and resolve billing discrepancies, payment failures, and credit‑memo requests with a member‑first mindset.
• Maintain confidentiality and discretion when handling sensitive financial information.
• Provide timely updates to members on the status of their invoices, refunds, and credit balances.

Operational Excellence & Process Improvement

• Implement and monitor quality‑assurance controls for all billing‑related processes to ensure data integrity.
• Utilize accounting platforms such as Salesforce, Stripe, and Zendesk to manage customer accounts, track payment cycles, and generate accurate statements.
• Identify recurring billing trends, root‑cause issues, and recommend process enhancements that reduce manual effort and improve collection rates.
• Collaborate with cross‑functional teams—including Accounting, Operations, and Sales—to resolve complex billing errors and streamline workflows.

Special Projects & Cross‑Team Collaboration

• Support the Special Projects team by providing billing expertise that aligns with project timelines and deliverables.
• Review monthly invoices for clarity and accuracy before they are posted to the member billing portal.
• Assist location managers with AR or billing inquiries and execute transactions within Salesforce as needed.
• Compile detailed statements of account—including invoice breakdowns, payment allocations, credit memos, and refunds—upon member request.
• Coordinate effectively across time zones, especially between East Coast and West Coast operations, to ensure seamless service delivery.

Qualifications

Required

• Demonstrated ability to communicate clearly and empathetically with customers, both verbally and in writing.
• Strong problem‑solving skills with a focus on delivering solutions that prioritize member satisfaction.
• Familiarity with accounting systems and AR platforms (e.g., Salesforce, Stripe, Zendesk, or similar).
• Ability to handle sensitive billing issues with professionalism, discretion, and a member‑first mindset.
• Comfort managing multiple tasks and deadlines while maintaining meticulous attention to detail in a fast‑paced environment.
• Experience collaborating cross‑functionally with Accounting, Operations, and Sales teams.
• Analytical mindset with the capacity to work both independently and as part of a team.
• Located on the East Coast (or willing to work some West Coast hours) to support cross‑time‑zone collaboration.
• Bachelor’s degree or equivalent work experience.
• Minimum of 1 + year experience in a customer‑service or client‑facing support role, preferably within a billing or accounting context.

Preferred

• Direct experience in Billing or Accounts Receivable functions.
• Proven track record of improving collection rates or reducing billing errors.
• Advanced proficiency with Excel or Google Sheets for data analysis and reporting.
• Exposure to SaaS‑based financial tools and CRM integrations.
• Passion for continuous learning and professional development in finance or customer experience.

Skills & Competencies

• Customer Empathy: Ability to listen actively, understand member concerns, and respond with genuine care.
• Detail Orientation: Precision in data entry, invoice review, and financial reporting.
• Technical Agility: Quick adoption of new software tools and platforms.
• Collaboration: Strong teamwork skills, especially when coordinating across different time zones and functional areas.
• Analytical Thinking: Ability to interpret billing data, spot trends, and propose actionable improvements.
• Time Management: Prioritizing tasks effectively to meet tight deadlines without sacrificing quality.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Billing Customer Support Associate, you will have access to:

• Mentorship from senior finance leaders and cross‑functional partners.
• Internal training programs covering advanced accounting principles, data analytics, and customer experience design.
• Opportunities to transition into specialized finance roles such as Revenue Operations Analyst, Collections Manager, or Senior Account Executive.
• Participation in company‑wide innovation challenges that encourage you to propose and pilot new billing processes.

Compensation, Perks & Benefits

The annual base salary for this role ranges from $55,000 to $60,000, with the exact figure determined by experience, skill set, and market considerations. In addition to base pay, you will be eligible for:

• An annual performance‑based bonus of up to 10% of base salary.
• Participation in arenaflex’s long‑term incentive program.
• Comprehensive health, dental, and vision plans with generous employer subsidies.
• Flexible paid time off (PTO) and paid holidays to support work‑life balance.
• Wellness initiatives, including virtual fitness classes, mental‑health resources, and ergonomic assessments.
• Professional development stipend for conferences, certifications, or coursework.
• 401(k) retirement plan with company matching contributions.
• Employee assistance program (EAP) and access to financial counseling services.

Culture & Work Environment

At arenaflex, we pride ourselves on a collaborative, inclusive, and high‑energy culture. Our offices are designed to inspire creativity, with open‑plan workspaces, quiet zones, and community areas that encourage spontaneous interaction. Whether you’re working from a hub market office or remotely, you’ll be part of a supportive network that celebrates wins, learns from setbacks, and continuously pushes the boundaries of what a modern workplace can be.

Key cultural pillars include:

• Inclusivity: A workplace where every voice is heard and every background is respected.
• Innovation: Encouragement to experiment, share ideas, and iterate quickly.
• Ownership: Empowerment to take initiative, make decisions, and drive impact.
• Well‑Being: Programs and policies that prioritize physical, mental, and financial health.

Equal Opportunity Statement

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to providing an inclusive environment for all employees, regardless of race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law.

arenaflex in the News

• Getting Our Team to Show Up And Love It: What We’ve Learned from Thousands of Office Days
• How arenaflex became an $800 million brand by building a sense of belonging
• arenaflex Group to Acquire arenaflex, Create New Business Segment
• A note from our CEO about arenaflex + arenaflex
• arenaflex Partners with arenaflex to Support Every Kind of Business Flyer
• arenaflex Chooses Coworking Hub for Its New Global Financial Headquarters
• The Anti Adam Neumann of the Co‑Working Industry

Apply Today

If you are ready to make a tangible impact on the financial health of arenaflex’s members while growing your career in a dynamic, supportive environment, we want to hear from you. Click the link below to submit your application and start your journey with arenaflex.

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