Senior Analyst – Customer Insights & Population Health Analytics Lead – Data‑Driven Healthcare Innovation

About arenaflex – Transforming Health Through Data

arenaflex is on a mission to create happier, healthier days for everyone. By weaving together disparate health data into a single, actionable fabric, we empower providers, payers, and researchers to make smarter decisions, accelerate care delivery, and drive sustainable financial outcomes. Our cloud‑native platform delivers real‑time insights that help customers improve patient outcomes, reduce costs, and stay ahead of regulatory and market pressures. As a fast‑growing leader in population health and analytics, arenaflex is recognized by industry analysts for its innovative approach and deep expertise.

Why This Role Matters at arenaflex

The Senior Analyst, Customer Insights will become a cornerstone of our high‑growth Customer Insights team. Reporting to the Manager of Customer Insights, you will design, build, and deliver high‑value analytics and reporting solutions that enable arenaflex’s customers to unlock the full potential of their health data. Your work will directly influence how millions of patients receive care across the nation, making a tangible impact on public health.

Key Responsibilities – What You’ll Do Every Day

• Design and implement robust data models that support behavioral health performance monitoring at a population level.
• Develop and maintain customer‑facing dashboards using Amazon QuickSight, ensuring visual clarity, interactivity, and actionable insights.
• Partner with product managers, data scientists, and fellow analysts to shape roadmaps, prioritize feature development, and ideate new analytics products.
• Lead end‑to‑end project management for multiple client engagements, from requirements gathering through delivery and post‑implementation support.
• Act as a trusted advisor to customers, translating business objectives into concrete analytical deliverables and providing technical healthcare expertise.
• Collaborate across cross‑functional teams to integrate new data sources, refine data ingestion pipelines, and improve overall data quality.
• Produce documentation, training materials, and best‑practice guides to empower customers to self‑serve on arenaflex’s analytics platform.
• Continuously innovate by proposing predictive models, advanced visualizations, and machine‑learning‑enhanced insights that add strategic value.

Success Timeline – Your First Year at arenaflex

First 3 Months

• Become fluent in arenaflex’s data model, ingestion processes, and governance frameworks.
• Master the analytics stack – Redshift, SQL, and QuickSight – through hands‑on training and mentorship.
• Deep‑dive into the performance reporting needs of your core client, conducting requirement workshops and reviewing existing documentation.
• Integrate with the Customer Insights team, establishing strong working relationships and understanding team dynamics.

First 6 Months

• Deliver value‑added reporting solutions for a growing portfolio of customers.
• Provide direct technical and subject‑matter support to clients, guiding them on data interpretation and strategic decision‑making.
• Contribute thought leadership by shaping new analytics products and feature enhancements.

First 12 Months

• Maintain exemplary support for your core client while expanding your impact across multiple accounts.
• Serve as a subject‑matter expert on arenaflex’s analytics platform, fielding complex queries and troubleshooting issues.
• Manage several concurrent customer projects, delivering on‑time, high‑quality insights that drive measurable business outcomes.

Essential Qualifications – What We Require

• 3+ years of hands‑on experience in healthcare analytics, with a focus on claims data, medical economics, or quality measurement.
• Proficiency in SQL for querying and manipulating relational databases; experience with Redshift or similar data warehouses is a plus.
• Demonstrated ability to communicate complex analytical concepts to non‑technical stakeholders and translate business goals into deliverable analytics.
• Experience building dashboards in QuickSight, Tableau, Power BI, or comparable BI tools.
• Strong project planning skills, including timeline creation, risk management, and stakeholder coordination on multi‑phase analytic initiatives.
• Detail‑oriented mindset with a creative problem‑solving approach and a passion for continuous learning.

Preferred Qualifications – What Would Set You Apart

• Background working with government health agencies, behavioral health providers, or large payer organizations.
• Expertise in healthcare quality measure specifications (e.g., HEDIS, CMS‑QPP).
• Hands‑on experience with the AWS ecosystem, particularly Athena, S3, and Lambda, for data processing and analytics.
• Advanced SQL skills or familiarity with programming languages such as Python or R for data manipulation and statistical analysis.
• Experience using collaboration tools like Jira, Confluence, or similar platforms to manage project documentation and agile workflows.
• Exposure to statistical modeling, predictive analytics, or machine‑learning techniques applied to health data.

Core Skills & Competencies

• Analytical Acumen: Ability to dissect large, complex datasets, identify patterns, and generate actionable insights.
• Communication Excellence: Clear, concise storytelling through data visualizations and written reports.
• Customer‑Centric Mindset: Empathy for client challenges and a proactive approach to delivering value.
• Collaboration: Comfortable working in multidisciplinary teams, sharing knowledge, and fostering a supportive environment.
• Technical Agility: Quick learner of new tools, platforms, and industry standards.
• Strategic Thinking: Ability to see the bigger picture, align analytics initiatives with business objectives, and anticipate future needs.

Career Growth & Learning Opportunities

At arenaflex, your career trajectory is shaped by your ambition. You will have access to:

• Mentorship from senior data scientists and product leaders who have built industry‑defining analytics solutions.
• Continuous education programs, including certifications in AWS, data science, and healthcare analytics.
• Opportunities to lead cross‑functional initiatives, influence product strategy, and present findings to executive leadership.
• Exposure to a broad portfolio of customers, ranging from innovative health systems to large payer networks, expanding your domain expertise.
• Potential pathways to senior product management, analytics engineering, or strategic consulting roles within arenaflex.

Work Environment & Culture at arenaflex

arenaflex prides itself on a collaborative, inclusive, and purpose‑driven culture. Our team members value:

• Flexibility: Remote‑first work policies that empower you to balance personal and professional priorities.
• Innovation: A safe space to experiment, share ideas, and iterate on solutions that have real‑world impact.
• Diversity & Inclusion: A workforce that reflects the communities we serve, fostering diverse perspectives and equitable outcomes.
• Community: Participation in employee‑driven programs, health‑focused volunteer initiatives, and knowledge‑sharing circles.
• Transparency: Open communication from leadership about company direction, product roadmaps, and market trends.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent:

• Base salary aligned with market benchmarks for senior analytics roles.
• Performance‑based bonuses tied to individual and company success.
• Comprehensive health, dental, and vision coverage, including tele‑health options.
• Generous paid time off (PTO) and flexible holiday policies.
• Retirement savings plans with company matching contributions.
• Professional development stipend for conferences, certifications, and coursework.
• Wellness programs, employee assistance resources, and mental‑health support.
• Technology allowance for home office setup and ergonomic equipment.

How to Apply – Join arenaflex’s Mission‑Driven Team

If you are passionate about turning complex health data into meaningful, life‑changing insights, we want to hear from you. Bring your analytical expertise, collaborative spirit, and drive for impact to arenaflex, where every insight you generate helps shape the future of healthcare.

Apply today and become a vital part of a company that is redefining how patients, providers, and payers work together for better health outcomes.