Enterprise Product Analytics Strategist – Customer Success & Growth Enablement at arenaflex

Why arenaflex?

arenaflex is the premier digital analytics platform empowering organizations to unlock the full potential of their products. With more than 4,300 enterprise customers worldwide, arenaflex helps teams capture trustworthy data, surface clear insights into user behavior, and act faster than ever before. When product, data, and marketing teams understand how their users interact with digital experiences, they can design smarter products, accelerate growth, and deliver measurable business outcomes.

Our culture is built on humility, ownership, and a relentless growth mindset. We believe that great products start with great people, and we invest heavily in learning, collaboration, and inclusive environments where every voice matters.

Commitment to Diversity, Equity & Inclusion

arenaflex’s DEI pledge: We recognize that diverse perspectives drive better product decisions, foster innovative problem‑solving, and create stronger solutions for our customers. Our workplace is designed to be psychologically safe, empathetic, and supportive, ensuring that employees of all backgrounds can thrive and contribute fully.

Role Overview – Product Analytics Strategist (Customer Success)

As a Product Analytics Strategist embedded within arenaflex’s Customer Success organization, you will act as a trusted advisor to a portfolio of enterprise clients. You will partner with product executives, analytics leaders, and growth teams to translate raw usage data into strategic recommendations that boost activation, retention, and conversion. While prior Customer Success experience is a plus, it is not required—we provide comprehensive training on our proven Customer Success playbooks.

Key Responsibilities

• Collaborate with customers’ Product, Analytics, and Growth teams to define strategic objectives, set measurable goals, and execute data‑driven plans that move core product metrics.
• Advise senior stakeholders (C‑level product leaders, VPs of Product, Heads of Analytics) on leveraging arenaflex to inform roadmap decisions, experiment design, and feature prioritization.
• Lead quarterly business reviews and deep‑dive analytics workshops that showcase impact, surface new opportunities, and reinforce the value of evidence‑based product development.
• Translate product usage signals—such as event streams, cohort health, and funnel performance—into clear, actionable recommendations that improve user activation, retention, and conversion.
• Partner with Sales, Product Management, and Services teams to channel customer feedback into product enhancements, adoption initiatives, and roadmap priorities.
• Develop and codify best‑practice playbooks, templates, and frameworks that enable customers to scale data‑driven product development across their organizations.
• Maintain a pulse on emerging trends in product analytics, experimentation, and AI‑driven insights to continuously enrich arenaflex’s value proposition.

Essential Qualifications

• 5+ years of experience in Product Management, Growth, or Product Analytics roles within SaaS or digital‑first environments.
• Hands‑on expertise with product analytics tools (e.g., arenaflex, Mixpanel, Google Analytics, Heap) to guide strategy and decision‑making.
• Demonstrated ability to drive core product metrics—activation, retention, conversion—through analytics‑informed prioritization and rapid experimentation.
• Track record of aligning roadmap bets to a clear KPI hierarchy and rigorously measuring impact against business outcomes.
• Fluent business Spanish (required) to effectively communicate with Spanish‑speaking stakeholders.
• Strong technical acumen: comfortable discussing events, properties, cohorts, basic A/B testing, and implementation considerations; quick to learn new tools and collaborate with engineering and data teams.
• Exceptional communication skills—able to distill complex analyses into concise, executive‑level recommendations.

Preferred Qualifications & Skills

• Experience working directly with Customer Success teams or in client‑facing advisory roles.
• Familiarity with modern AI/LLM models, ability to identify pragmatic product use cases, and awareness of data privacy and responsible AI practices.
• Comfort experimenting with AI model APIs and defining success metrics for AI‑enabled features.
• Experience delivering presentations to C‑suite audiences and influencing strategic product decisions.

Core Competencies for Success

• Analytical Mindset: Ability to interrogate data, uncover hidden patterns, and translate insights into business‑impacting actions.
• Strategic Thinking: Vision to see the big picture while executing detailed, data‑driven tactics.
• Customer Empathy: Deep understanding of client challenges and the ability to tailor solutions that drive tangible outcomes.
• Collaboration: Strong partnership skills across Sales, Product, Engineering, and Services to champion customer needs.
• Adaptability: Thrive in a fast‑moving environment, quickly assimilating new technologies and market shifts.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. As a Product Analytics Strategist, you will have access to:

• Mentorship programs pairing you with senior product leaders and analytics experts.
• Continuous learning stipends for certifications, conferences, and online courses.
• Cross‑functional project rotations that broaden your exposure to product, engineering, and go‑to‑market teams.
• Leadership pathways that can lead to senior advisory, product management, or go‑to‑market strategy roles.

Compensation, Perks & Benefits

arenaflex offers a competitive total‑cash package that includes base salary, performance‑based bonus, and equity participation. While exact figures vary by location, the role is eligible for a robust benefits suite, such as:

• Comprehensive medical, dental, and vision coverage with 100% employer‑paid premiums for select plans.
• Generous paid time off, flexible holidays, and a “flex‑time” policy to support work‑life balance.
• Stipends for wellness, commuter transit, home‑office setup, and continuous learning.
• Parental leave programs offering 12–20 weeks of paid leave, plus support for adoption, surrogacy, and fertility services.
• Access to mental‑health resources, including coaching, therapy sessions, and a premium health‑care membership.
• Employee Stock Purchase Program (ESPP) allowing you to buy arenaflex shares at a discounted rate.
• Volunteer time off and charitable giving grants to support community involvement.

Work Environment & Culture at arenaflex

Our global team spans North America, Europe, and Asia‑Pacific, with hubs in major innovation cities. Whether you work from our headquarters, a regional office, or remotely, you’ll experience:

• A collaborative, inclusive atmosphere where ideas are judged on merit, not seniority.
• Regular “innovation days” where employees showcase experimental projects and share learnings.
• Transparent communication from leadership, including quarterly town halls and open‑door Q&A sessions.
• Recognition programs that celebrate both individual achievements and team milestones.
• Fun cultural touchstones—like our beloved “datamonster” mascot that reminds us to stay curious and data‑driven.

Travel Requirements

Role involves up to 5–10 days of travel per month to meet with enterprise customers, conduct on‑site workshops, and represent arenaflex at industry events.

Application Process & Next Steps

If you are passionate about turning data into strategic product advantage, enjoy partnering with senior leaders, and thrive in a fast‑growing SaaS environment, we want to hear from you. To apply, click the link below, submit your resume, and include a brief cover letter describing a recent analytics‑driven product initiative you led.

Apply to this Role at arenaflex

Equal Opportunity Employer

arenaflex provides equal employment opportunities to all applicants and employees. We evaluate candidates without regard to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, sexual orientation, or any other protected characteristic.

Data Privacy Notice

By submitting your application, you acknowledge that arenaflex will process your personal data in accordance with the arenaflex Applicant Privacy Notice.

Stay Safe – Protect Yourself From Recruitment Fraud

arenaflex will never request financial information, bank account numbers, or social security numbers during the hiring process. All official communications will originate from an @arenaflex.com email address. If you receive any suspicious requests, please discontinue communication and report the incident.