Billing Customer Support Associate – Detailed Billing Operations & Client Relations Specialist for arenaflex’s Dynamic Accounting Team

About arenaflex

arenaflex is the largest premium workplace‑as‑a‑service provider, delivering the highest‑rated coworking and flexible‑office experiences across the nation. Our mission is to turn every workday into a “great day” by empowering teams of all sizes with inspiring spaces, cutting‑edge technology, and a culture that celebrates individuality. At arenaflex, we believe that great work happens when people feel valued, heard, and supported – whether they’re collaborating on a breakthrough product, negotiating a deal, or simply enjoying a coffee break with colleagues.

Our commitment to diversity, inclusion, and continuous improvement drives everything we do. We attract talent that thrives on curiosity, embraces new ideas, and enjoys solving complex problems together. If you’re looking for a place where your authentic self is celebrated and your contributions have a tangible impact on the workplace experience of thousands, you’ve found the right home.

Role Overview

arenaflex is seeking a detail‑oriented, customer‑focused Billing Customer Support Associate to join our Accounting team. In this pivotal role, you will be the primary liaison between our members and internal finance operations, ensuring that every invoice, payment, and billing inquiry is handled with precision, empathy, and speed. You will help shape the end‑to‑end billing journey—from invoice generation to payment reconciliation—while supporting revenue growth and fostering long‑term member trust.

This position is fully remote and can be based in any arenaflex Hub Market within the Eastern or Central time zones, including but not limited to New York City, Atlanta, Chicago, Boston, Miami, and Austin. Flexibility to collaborate with West Coast teams is required.

Key Responsibilities

Member‑Facing Billing Support

• Serve as the primary point of contact for client billing and accounts‑receivable inquiries, delivering clear, empathetic, and professional communication.
• Resolve payment disputes, invoice questions, and billing errors promptly, always prioritizing member satisfaction.
• Maintain confidentiality and discretion when handling sensitive financial information.
• Provide detailed statements of account, including invoice breakdowns, payment allocations, credit memos, and refunds upon request.

Operational Excellence & Process Improvement

• Implement and enforce quality‑assurance standards for all billing‑related processes.
• Utilize accounting platforms such as Salesforce, Stripe, and Zendesk to manage customer accounts and ensure data integrity.
• Identify billing trends, root‑cause recurring issues, and recommend process enhancements to streamline collections.
• Collaborate with cross‑functional teams—including Accounting, Operations, and Sales—to resolve complex billing scenarios.
• Support Special Projects by providing billing expertise that aligns with project timelines and objectives.

Cross‑Team Collaboration & Communication

• Partner with location managers to address AR or billing inquiries and assist with transaction execution in Salesforce.
• Coordinate with East Coast and West Coast teams to ensure seamless billing operations across time zones.
• Prepare and review monthly invoices for clarity and accuracy before posting to the member billing portal.

Essential Qualifications

• Proven ability to communicate clearly and empathetically with customers, both verbally and in writing.
• Strong problem‑solving skills with a focus on delivering solutions that prioritize member satisfaction.
• Familiarity with accounting systems and AR platforms (e.g., Salesforce, Stripe, Zendesk, or similar).
• Demonstrated professionalism and discretion when handling sensitive billing issues.
• Exceptional attention to detail and the capacity to manage multiple priorities in a fast‑paced environment.
• Experience working cross‑functionally with Accounting, Operations, and Sales teams.
• Analytical mindset with the ability to work both independently and collaboratively.
• Bachelor’s degree or equivalent work experience.
• Minimum of 1 + year experience in a customer‑service or client‑facing support role, preferably within a billing or accounting context.

Preferred Qualifications

• Direct experience in Billing or Accounts Receivable functions.
• Advanced knowledge of financial software integrations and automation tools.
• Experience supporting remote or hybrid teams across multiple time zones.
• Professional certifications such as Certified Billing Specialist (CBS) or related credentials.
• Demonstrated track record of process improvement initiatives that resulted in measurable efficiency gains.

Core Skills & Competencies

• Customer Empathy: Ability to listen actively, understand member concerns, and respond with genuine care.
• Analytical Thinking: Strong quantitative skills to interpret billing data, spot anomalies, and propose corrective actions.
• Technical Proficiency: Comfortable navigating CRM and financial platforms, with a willingness to learn new tools quickly.
• Communication Excellence: Clear, concise, and persuasive writing and speaking abilities.
• Time Management: Skillful at juggling competing deadlines while maintaining high accuracy.
• Collaboration: Proven ability to work effectively with diverse teams, fostering a cooperative environment.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Billing Customer Support Associate, you will have access to:

• Mentorship programs with senior finance leaders.
• Continuous learning resources, including subscriptions to industry‑leading courses on accounting, data analysis, and customer experience.
• Opportunities to transition into advanced roles such as Senior Billing Analyst, Revenue Operations Manager, or Customer Success Lead.
• Cross‑departmental projects that broaden your exposure to product, operations, and strategic initiatives.

Compensation, Perks & Benefits

arenaflex offers a competitive total‑reward package designed to attract and retain top talent:

• Base salary ranging from $55,000 – $60,000 annually, commensurate with experience and qualifications.
• Annual performance‑based bonus up to 10% of base salary.
• Long‑term incentive program participation.
• Comprehensive health, dental, and vision plans with generous employer subsidies.
• Flexible paid time off (PTO) and paid holidays to support work‑life balance.
• Wellness programs, including virtual fitness classes and mental‑health resources.
• 401(k) retirement plan with company match.
• Professional development stipend for conferences, certifications, and continuing education.
• Remote‑work flexibility and a collaborative digital workspace.

Culture & Work Environment

At arenaflex, culture is built on authenticity, inclusion, and a shared passion for creating great days. Our core values include:

• People First: We put members and teammates at the heart of every decision.
• Innovation: We encourage creative thinking and celebrate bold ideas.
• Collaboration: Success is a team sport; we win together.
• Integrity: Transparency and ethical conduct guide our actions.
• Growth Mindset: Continuous learning is a daily habit.

Our inclusive environment welcomes diverse backgrounds, perspectives, and quirks. Whether you’re joining from a bustling city hub or a quiet home office, you’ll find a supportive community that values your unique contributions.

Equal Opportunity Employer

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to providing an inclusive workplace free from discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other characteristic protected by law.

In the News

Explore recent coverage of arenaflex’s industry leadership and innovative initiatives:

• Getting Our Team to Show Up And Love It: What We’ve Learned from Thousands of Office Days
• How arenaflex became an $800 million brand by building a sense of belonging
• arenaflex Group to Acquire arenaflex, Create New Business Segment
• A note from our CEO about arenaflex + arenaflex
• arenaflex Partners with arenaflex Business Traveler to Support Every Kind of Business Flyer
• arenaflex Chooses Coworking Hub for Its New Global Financial Headquarters
• The Anti Adam Neumann of the Co‑Working Industry

Ready to Join arenaflex?

If you are passionate about delivering exceptional billing experiences, thrive in a collaborative environment, and want to grow your career with a forward‑thinking leader in the workplace‑as‑a‑service space, we want to hear from you. Apply today and become a vital part of arenaflex’s mission to make every workday a great day.

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