Customer Support Specialist – Remote Healthcare Concierge for arenaflex’s Digital Health Platform (Ukraine Residents)

Why Join arenaflex?

Mission‑Driven, Remote‑First, and Impact‑Focused. At arenaflex, we are on a bold journey to simplify healthcare for everyone. Our digital platform unifies health and wellness strategies, turning complex insurance jargon into a clear, user‑friendly experience. By empowering employees to stay healthy, we help our clients boost productivity and nurture a thriving workforce. If you’re passionate about making a tangible difference in people’s lives while working from the comfort of your home, arenaflex is the place to be.

About arenaflex

arenaflex is a fast‑growing, award‑winning health‑tech company that has raised over $100 million in funding. Recognized by industry leaders for rapid growth and an exceptional workplace culture, we now boast a global team of more than 400 dedicated professionals. Our headquarters may be virtual, but our impact is real—delivering seamless, high‑quality healthcare navigation to thousands of users across the United States.

Role Overview – Your Impact as a Remote Healthcare Concierge

As a Customer Support Specialist (also known as a Healthcare Concierge) at arenaflex, you will be the frontline champion for our members. You’ll translate complex health‑benefit information into clear, actionable guidance, ensuring every interaction leaves a lasting “WOW” impression. Your day‑to‑day work will blend empathy, critical thinking, and proactive problem‑solving to help members find the right doctors, schedule appointments, and fully leverage their benefits.

Key Responsibilities

• Process member inquiries (tickets) with a focus on speed, accuracy, and exceptional service quality.
• Research and recommend doctors, clinics, and other healthcare facilities that best match each member’s unique needs.
• Engage with members via phone, chat, and email, providing clear explanations of benefits and assisting with appointment scheduling.
• Make outbound calls to members or providers when necessary to close gaps in care and ensure seamless coordination.
• Collaborate closely with leadership, practice administrators, and clinical staff to develop optimal support strategies for both members and partner practices.
• Deliver a “WOW” experience that reflects arenaflex’s commitment to excellence and builds lasting trust with our American customer base.

Essential Qualifications

• Upper‑Intermediate or higher proficiency in English (spoken and written).
• Outstanding communication skills, with the ability to convey complex information in a friendly, easy‑to‑understand manner.
• High degree of empathy demonstrated through daily interactions with customers and teammates.
• Strong critical‑thinking abilities: ask insightful questions, gather relevant data, and devise practical solutions.
• Demonstrated accountability—follow through on commitments, own outcomes, and deliver results on time.
• Adaptability to frequent change in a fast‑moving startup environment.
• Proven ability to work both independently and as part of a collaborative, remote team.
• Proficiency with Microsoft Office Suite and Google Workspace (Docs, Sheets, Slides, etc.).
• Prior experience in customer support or service roles is a plus, though not mandatory.

Preferred Skills & Competencies

• Familiarity with the U.S. healthcare system, insurance terminology, and provider networks.
• Experience using ticketing systems (e.g., Zendesk, Freshdesk) or CRM platforms.
• Ability to multitask while maintaining meticulous attention to detail.
• Comfort with data‑driven decision‑making and basic analytics.
• Passion for continuous learning and personal development.

Work Schedule & Time Off

• Shift: 5 days per week, rotating between 15:30 – 24:00 (UTC+2) to align with U.S. business hours.
• 20 paid vacation days per 12‑month period, plus paid sick leave.

Compensation, Benefits, and Perks

Competitive Salary & Performance Bonuses

arenaflex offers a market‑aligned base salary that grows with your experience and performance. High‑performing team members are eligible for KPI‑based bonuses, with the potential to double earnings within 18 months.

Comprehensive Health Coverage

We provide 100 % health insurance coverage for employees, and discounted family plans are available. As a health‑focused organization, we understand the importance of accessible, quality care.

Professional Development & Education

• Company‑sponsored English language classes to sharpen your communication skills.
• Unlimited access to Udemy and other e‑learning platforms for continuous skill growth.
• Internal workshops on the American healthcare system, cultural nuances, and best‑practice support techniques.
• Opportunities to transition into roles such as Learning & Development Leader, Quality Assurance Analyst, Process Analyst, or Team Leader as you progress.

Mental Health Support

Employees receive personal therapy sessions, virtual mental‑health webinars, and resources designed to promote well‑being and resilience.

Remote‑First Work Environment

• All necessary equipment (laptop, headset, ergonomic accessories) is provided to ensure a comfortable home office.
• Flexible work‑from‑anywhere policy, with the only requirement being residence in Ukraine.

Physical Wellness Benefits

• Corporate discounts at Sport Life, one of Ukraine’s largest fitness hubs.
• Occasional virtual fitness challenges and wellness events.

Community & Culture

• Regular virtual happy hours, team‑building activities, and recreational events to keep the team connected.
• A culture that celebrates diversity, inclusion, and equal opportunity.
• Transparent pay practices with annual reviews to ensure equity across gender, race, and other protected characteristics.

Career Growth at arenaflex

arenaflex is committed to nurturing talent from within. Starting as a Junior Healthcare Concierge, you can advance to Middle and Senior Specialist levels, eventually stepping into leadership as a Team Leader. Lateral moves into Learning & Development, Quality Assurance, or Process Analysis are also encouraged, allowing you to shape the future of our support operations.

Our Commitment to Diversity, Equality, and Inclusion

We believe that a diverse workforce fuels innovation. arenaflex is an equal‑opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status. Our compensation philosophy is based on qualifications, experience, and performance—not on personal characteristics.

Ready to Make a Difference?

If you are driven by purpose, thrive in a remote‑first environment, and want to help members navigate the complexities of healthcare, we want to hear from you. Even if you don’t meet every single requirement, we encourage you to apply—confidence gaps and imposter syndrome shouldn’t stand between you and a rewarding career.

Join arenaflex today and become part of a mission‑focused team that values your growth, well‑being, and the impact you create for millions of users.

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