Billing Customer Support Associate – Accounts Receivable Operations, Invoice Accuracy, and Client Relationship Management

About arenaflex

arenaflex is the leading premium workplace‑as‑a‑service provider, delivering thoughtfully designed office environments that empower teams of every size to thrive. Our mission is simple: create great days for the people who work in our spaces. We believe that a great day at work starts with the right people, the right problems, and the freedom to solve them together. By fostering a culture of collaboration, curiosity, and authenticity, arenaflex helps members focus on what they do best while we take care of the rest.

Our community‑first philosophy means we celebrate diversity of thought, background, and personality. At arenaflex, you’ll be encouraged to bring your whole self to work, share bold ideas, and toast every win—big or small. Whether you’re joining a bustling hub in New York, a fast‑growing market in Austin, or a dynamic location on the East Coast, you’ll be part of a team that values inclusion, respect, and continuous improvement.

The Role: Billing Customer Support Associate

arenaflex is seeking a detail‑oriented, customer‑focused Billing Customer Support Associate to join our Accounting team. In this pivotal role you will own the end‑to‑end billing experience, from invoice generation through payment resolution, ensuring accuracy, timeliness, and a seamless experience for our members. You will act as the trusted liaison between customers, internal finance partners, and operations teams, helping to protect revenue while building lasting relationships.

This position is ideal for a proactive problem‑solver who thrives in a fast‑paced environment, values operational excellence, and enjoys helping others succeed. The role can be performed remotely from any arenaflex hub in the Eastern or Central time zones, with occasional collaboration across West Coast hours.

Key Responsibilities

Customer‑Facing Billing Support

• Serve as the primary point of contact for client billing and accounts‑receivable inquiries, delivering clear, empathetic, and professional communication.
• Investigate and resolve billing discrepancies, payment failures, and credit‑memo requests with a member‑first mindset.
• Maintain confidentiality and discretion when handling sensitive financial information.
• Provide timely updates to customers on invoice status, payment schedules, and any required actions.

Operational Excellence & Process Improvement

• Implement and monitor quality‑assurance checks for all billing‑related processes to ensure data integrity.
• Utilize accounting platforms such as Salesforce, Stripe, and Zendesk to manage customer accounts, track payment history, and generate reports.
• Identify billing trends, root‑cause issues, and recommend process enhancements that reduce errors and accelerate cash flow.
• Collaborate with cross‑functional teams—including Accounting, Operations, and Sales—to resolve complex billing scenarios.

Special Projects & Support Functions

• Assist the Special Projects team with billing‑related deliverables, adhering to tight timelines and project milestones.
• Review monthly invoices for clarity and accuracy before they are posted to the member billing portal.
• Support location managers with AR inquiries and execute transactions within Salesforce as needed.
• Compile detailed statements of account, including invoice breakdowns, payment allocations, credit memos, and refunds, upon member request.

Cross‑Time‑Zone Collaboration

• Coordinate effectively with teams across multiple time zones, ensuring smooth handoffs between East Coast and West Coast operations.
• Participate in regular sync meetings, share knowledge, and contribute to a unified billing strategy.

Qualifications

Essential Requirements

• Minimum 1+ year experience in a customer‑service or client‑facing support role, preferably within a billing or accounting environment.
• Demonstrated ability to communicate clearly and empathetically—both verbally and in writing—with diverse customer groups.
• Familiarity with accounting systems and AR platforms (e.g., Salesforce, Stripe, Zendesk, or comparable tools).
• Strong analytical mindset with the capacity to investigate, diagnose, and resolve billing issues independently.
• Excellent attention to detail and ability to manage multiple priorities under tight deadlines.
• Bachelor’s degree or equivalent work experience required.

Preferred Qualifications

• Experience specifically in billing, invoicing, or accounts‑receivable functions.
• Proven track record of working cross‑functionally with finance, operations, and sales teams.
• Comfort with data‑driven decision making and process‑optimization initiatives.
• Residency on the East Coast with flexibility to work occasional West Coast hours.

Skills & Competencies

• Customer Empathy: Ability to put yourself in the customer’s shoes, understand their concerns, and provide reassuring solutions.
• Problem‑Solving: Proactive approach to identifying root causes and delivering sustainable fixes.
• Technical Proficiency: Comfortable navigating SaaS platforms, CRM tools, and spreadsheet software.
• Communication: Clear, concise, and professional written and verbal communication skills.
• Organizational Agility: Efficiently juggle competing tasks while maintaining high accuracy.
• Team Collaboration: Strong interpersonal skills to work effectively with internal partners across time zones.

Career Growth & Development

arenaflex invests heavily in the professional growth of its employees. As a Billing Customer Support Associate you will have access to:

• Structured onboarding and mentorship programs that accelerate your mastery of billing operations.
• Continuous learning opportunities, including internal workshops, external certifications, and tuition reimbursement for finance‑related courses.
• Clear career pathways toward senior billing analyst, accounts‑receivable specialist, or finance operations manager roles.
• Exposure to senior leadership through regular business reviews, giving you visibility and the chance to influence strategic decisions.

Compensation & Benefits

arenaflex offers a competitive total‑reward package designed to attract and retain top talent.

• Base Salary: $55,000 – $60,000 annually, commensurate with experience and qualifications.
• Performance Bonus: Eligibility for an annual bonus of up to 10% of base salary.
• Long‑Term Incentive: Participation in arenaflex’s equity‑based incentive plan.
• Health & Wellness: Heavily subsidized medical, dental, and vision plans; wellness stipend; and mental‑health resources.
• Paid Time Off: Generous vacation policy, paid holidays, and sick leave.
• Retirement Savings: 401(k) plan with company match.
• Professional Development: Access to learning platforms, conference attendance budget, and internal skill‑building sessions.
• Work‑Life Flexibility: Remote‑first work model, flexible scheduling, and support for work‑life balance.

Why Join arenaflex?

At arenaflex you will be part of a purpose‑driven organization that values authenticity, collaboration, and continuous improvement. Our culture celebrates individuality, encourages innovative thinking, and rewards results. You’ll work alongside passionate colleagues who are committed to delivering exceptional workplace experiences for our members.

Beyond the day‑to‑day responsibilities, you’ll have the chance to shape the future of billing operations, influence product enhancements, and contribute to the financial health of a rapidly growing company. If you thrive in an environment where every interaction matters and you enjoy turning complex challenges into simple, delightful solutions, arenaflex is the place for you.

Application Process

Ready to make an impact? Submit your application through our careers portal. After reviewing your credentials, our recruiting team will reach out to schedule an initial conversation. Successful candidates will move through a series of interview stages designed to assess technical aptitude, cultural fit, and problem‑solving abilities.

We look forward to welcoming a new member to the arenaflex family—someone who is eager to grow, innovate, and help our members experience great days, every day.