Senior Customer Engagement Consultant – Remote Batch Data Solutions for High‑Value Clients (South Africa) – arenaflex

About arenaflex – Pioneering Data‑Driven Customer Success

arenaflex is a global leader in credit data, analytics, and risk management solutions. With a heritage of more than three decades, we help businesses across finance, retail, and technology sectors turn raw data into actionable insights that drive growth, compliance, and competitive advantage. Our mission is to empower clients with trustworthy, high‑quality data while fostering an inclusive, innovative, and collaborative workplace for our people. As part of the arenaflex family, you will join a forward‑thinking team that values curiosity, continuous improvement, and the power of data to transform lives.

Role Overview – Customer Engagement Consultant (Remote – South Africa)

In the arenaflex Batch Services team, you will be the primary liaison between our high‑value customers and the internal product, sales, and technology groups. You will own the end‑to‑end delivery of batch credit data solutions, ensuring that every implementation meets rigorous quality standards, regulatory requirements, and, most importantly, delivers measurable business value for our clients. This role blends strategic advisory, technical configuration, and project leadership, offering a unique opportunity to shape the future of data‑driven services while working remotely from anywhere in South Africa with a reliable fibre connection.

Key Responsibilities

• Solution Delivery Ownership: Lead the full lifecycle of batch data projects—from initial customer engagement and requirements gathering, through solution design, configuration, validation, and final fulfillment.
• Strategic Advisory: Build trusted, long‑term relationships with high‑value customers, acting as a strategic advisor who understands their business objectives and translates them into data‑centric outcomes.
• Cross‑Functional Collaboration: Partner closely with sales, product management, engineering, and compliance teams to define, configure, and deliver solutions that align with both operational needs and strategic goals.
• Portfolio Management: Manage a diverse portfolio of solution delivery projects, balancing competing priorities, timelines, and stakeholder expectations while maintaining a clear roadmap.
• Platform Transition Guidance: Lead customers through platform migrations, new feature roll‑outs, and evolving capabilities, ensuring smooth adoption and alignment with their business processes.
• Subject‑Matter Expertise: Serve as the go‑to expert for complex data requirements, compliance considerations, and technical nuances, providing clear guidance to both internal teams and external clients.
• Continuous Improvement Champion: Identify process gaps, propose and lead internal initiatives, and contribute to operational efficiency and innovation across the Batch Services function.
• Escalation Management: Handle escalated issues with professionalism, resolve problems swiftly, and protect arenaflex’s reputation by maintaining high levels of customer confidence.
• Governance & Compliance: Operate within established governance frameworks, ensuring all solution activities comply with regulatory standards such as consumer credit, data privacy, and data governance.

Essential Qualifications & Experience

• Bachelor’s degree or equivalent experience in Financial Services, Data Analytics, Business Analysis, Computer Science, or a related discipline.
• Minimum of 5 years’ experience delivering data‑centric solutions, conducting business analysis, product management, or software development—preferably within a regulated or compliance‑heavy environment.
• Demonstrated ability to design, deliver, and validate complex data solutions that meet rigorous business and regulatory requirements.
• Proficiency in interpreting large datasets, extracting insights, and translating those insights into actionable recommendations for clients.
• Hands‑on experience converting business requirements into executable configurations and collaborating effectively with technical development teams.
• Exceptional communication skills, with a track record of presenting technical concepts to both expert and non‑technical audiences, adapting style to suit the context.
• Strong project management capabilities, including the ability to juggle multiple priorities and deliver results independently in a fast‑paced, evolving environment.
• Experience working within regulatory frameworks such as consumer credit, data privacy, and data governance, and an understanding of how these impact solution design.
• Proactive problem‑solving mindset with a strong sense of ownership and a proven record of identifying process gaps and driving improvements.

Preferred Skills & Competencies

• Relationship Management: Ability to build trust, influence, and engage effectively with senior stakeholders and high‑value customers.
• Communication Excellence: Skilled at tailoring messaging for diverse audiences, delivering clear presentations, and writing concise documentation.
• Conflict Resolution: Comfortable navigating complex conversations, managing conflict, and protecting the arenaflex brand.
• Leadership & Collaboration: Confidence in leading cross‑functional teams, fostering shared ownership, and aligning multiple parties toward common goals.
• Adaptability: Ability to shift seamlessly between strategic thinking and hands‑on problem solving in a dynamic environment.
• Attention to Detail: Strong organizational discipline, meticulous documentation, and a focus on delivering error‑free solutions.
• Customer‑Centric Mindset: Passion for delivering value, continuous improvement, and a curiosity to deepen expertise in data and analytics.

Impact You’ll Make at arenaflex

As a Customer Engagement Consultant, you will directly influence the success of arenaflex’s most strategic clients. Your work will enable customers to unlock the full potential of batch credit data, improve risk assessment, and drive revenue growth. By championing best practices, you will also shape internal processes, elevate operational efficiency, and reinforce arenaflex’s reputation as a trusted data partner.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that includes:

• Market‑aligned base salary with performance‑based bonuses.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Flexible paid time off and a generous holiday calendar.
• Remote‑work allowance, including a stipend for home office setup and a requirement for a minimum 100 Mbps fibre connection.
• Professional development budget, tuition reimbursement, and support for certifications, conferences, and seminars.
• Employee assistance programs, wellness initiatives, and mental‑health resources.
• Opportunities to participate in innovation labs, hackathons, and cross‑functional projects.

Culture & Work Environment

arenaflex cultivates a welcoming, energetic environment where collaboration and innovation thrive. Our culture is built on three pillars:

• Flexibility: We trust our people to manage their own schedules, offering remote‑first options and flexible hours.
• Continuous Improvement: We encourage curiosity, learning, and the sharing of ideas to keep our services and processes ahead of the curve.
• Inclusivity: We celebrate diverse perspectives, champion equity, and actively support under‑represented groups through our Employment Equity initiatives.

For South African candidates, arenaflex prioritizes qualified applicants from designated groups in line with our national employment equity plan, reinforcing our commitment to a diverse workforce.

Career Growth & Learning Opportunities

Joining arenaflex opens a pathway to a rewarding career in data services, risk analytics, and client strategy. You will have access to:

• Mentorship from senior leaders in data analytics and customer success.
• Rotational programs that expose you to product development, compliance, and sales strategy.
• Clear promotion tracks toward senior consultancy, product ownership, or managerial roles.
• Regular training sessions on emerging technologies such as AI‑driven credit scoring, cloud data platforms, and data privacy regulations.

Application Process & Next Steps

If you are passionate about turning data into strategic advantage, thrive in a remote‑first setting, and enjoy building lasting client relationships, we invite you to apply. Please submit your resume, a cover letter highlighting relevant experience, and any supporting certifications through the arenaflex careers portal.

After submission, our recruitment team will review applications within three weeks. If you do not hear from us within that timeframe, please consider your application unsuccessful for this role. We appreciate your interest and encourage you to explore other opportunities at arenaflex.

Join arenaflex – Shape the Future of Data‑Driven Decision Making

At arenaflex, your expertise will help clients harness the power of batch credit data to make smarter, faster, and more compliant decisions. Become part of a team that values innovation, integrity, and impact. Apply today and start a journey where your skills are celebrated, your growth is supported, and your contributions drive real business outcomes.