Senior eCommerce Customer Development Manager – arenaflex Marketplace (Home & Personal Care) – New York, NY

About arenaflex

arenaflex is a world‑leading consumer products powerhouse that touches the lives of millions every day. With a heritage that stretches back over two centuries, arenaflex has grown from a modest soap and candle operation into a global leader in oral care, personal care, home care, skin care, and pet nutrition. Operating in more than 200 countries, arenaflex’s brands are trusted household names, celebrated for quality, innovation, and a relentless focus on consumer wellbeing.

Today, arenaflex is on an ambitious journey to reshape the future of retail—especially digital retail. Guided by core values of Caring, Inclusion, and Courage, arenaflex cultivates an environment where bold ideas thrive, diverse perspectives are celebrated, and every employee feels empowered to make a meaningful impact. If you are passionate about eCommerce, love turning data into strategy, and want to help a legacy brand dominate the online marketplace, you have found your next great adventure.

Why This Role Matters

As the eCommerce Customer Development Manager – arenaflex Marketplace, you will be the strategic bridge between arenaflex’s iconic home and personal care brands and the digital marketplace that connects them to consumers. You will translate high‑level brand strategies into actionable online sales and marketing plans, driving growth, market share, and profitability on the arenaflex platform. This role sits at the nexus of Marketing, Retail Marketing, Digital Commerce, and Content, offering unparalleled visibility and influence across the organization.

Key Responsibilities

Strategic Planning & Execution

• Partner with cross‑functional teams—including Retail Marketing, Digital Commerce, Supply Chain, and Omni‑Channel Marketing—to develop and execute comprehensive eCommerce strategies that align with brand objectives.
• Own the full 7‑P (Product, Price, Placement, Promotion, People, Process, Physical Evidence) planning cycle for the arenaflex Marketplace, from forecasting and inventory allocation to promotional calendar management.
• Manage the Home & Personal Care (HPC) profit & loss statement, delivering on Net Sales, Gross-to-Net (GTN), profit margins, market share, and executional excellence targets.
• Lead the creation of quarterly and annual business plans, ensuring alignment with corporate growth goals and marketplace dynamics.

Data‑Driven Decision Making

• Utilize advanced analytics tools (e.g., Tableau, Power BI, Excel) to monitor performance metrics, identify trends, and generate actionable insights.
• Develop and maintain dashboards that track key performance indicators (KPIs) such as conversion rate, average order value, sell‑through, and advertising ROI.
• Present data‑rich recommendations to senior leadership, influencing strategic direction and resource allocation.

Marketplace Partnership Management

• Serve as the primary liaison with arenaflex’s Strategic Account representatives, negotiating promotional opportunities, advertising placements, and joint business plans.
• Collaborate with the Content team to optimize product listings, enhance search visibility, and drive shopper engagement through compelling copy, imagery, and video assets.
• Coordinate with the Supply Chain team to ensure product availability, on‑time delivery, and seamless fulfillment for online orders.

Cross‑Functional Influence & Collaboration

• Influence internal stakeholders to adopt best‑in‑class eCommerce practices, championing a customer‑first mindset across the organization.
• Facilitate regular alignment meetings, share performance updates, and drive consensus on tactical initiatives.
• Mentor junior team members, fostering a culture of continuous learning and professional growth.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Finance, or a related field.
• 3–5+ years of experience in eCommerce, digital sales, or category management, preferably within consumer packaged goods (CPG) or a comparable fast‑moving industry.
• Demonstrated ability to thrive in fast‑paced, ambiguous environments while delivering measurable results.
• Strong analytical acumen with a proven track record of turning data into strategic action.
• Proficiency with Google Workspace (Sheets, Slides, Docs) and familiarity with data visualization tools.
• Digital fluency and curiosity about emerging eCommerce trends, platform algorithms, and shopper behavior.

Preferred Qualifications

• Experience managing sales, marketing, or eCommerce initiatives on the arenaflex Marketplace (formerly Amazon) or similar platforms.
• Hands‑on knowledge of arenaflex Vendor Central (or comparable vendor management systems).
• Proactive mindset with a history of anticipating challenges and implementing pre‑emptive solutions.
• Previous exposure to P&L ownership and budget management within a consumer brand context.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture while executing detailed plans.
• Communication: Clear, persuasive storytelling for both internal stakeholders and external partners.
• Collaboration: Strong interpersonal skills to build trust across diverse functional teams.
• Adaptability: Comfort navigating rapid change, new technologies, and evolving market conditions.
• Project Management: Expertise in managing multiple initiatives simultaneously, meeting deadlines, and delivering quality outcomes.
• Customer Insight: Deep understanding of shopper motivations, search behavior, and conversion drivers on digital marketplaces.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. In this role, you will have access to:

• Mentorship from senior eCommerce leaders who have built award‑winning digital strategies for global brands.
• Internal training programs covering advanced analytics, digital advertising, supply chain optimization, and leadership development.
• Opportunities to lead high‑visibility projects that directly impact revenue and brand equity.
• A clear career path toward senior director or general manager positions within arenaflex’s expansive digital commerce organization.

Work Environment & Culture at arenaflex

arenaflex embraces a hybrid work model that blends the flexibility of remote work with the collaborative energy of in‑office hubs. Our New York office is a vibrant space designed for creativity, equipped with collaborative zones, quiet focus rooms, and state‑of‑the‑art technology.

Our culture is built on three pillars:

• Caring: We prioritize the wellbeing of our employees, customers, and communities.
• Inclusion: Diverse voices are not only heard—they shape our strategy.
• Courage: We encourage bold experimentation, learning from failures, and celebrating breakthroughs.

Regular team‑building events, wellness programs, and community outreach initiatives reinforce our commitment to a supportive, purpose‑driven workplace.

Compensation, Perks & Benefits

arenaflex offers a competitive salary range of $94,000 – $133,000 USD, commensurate with experience, qualifications, and location. In addition to base pay, eligible employees may receive discretionary bonuses, profit‑sharing, and long‑term incentive opportunities.

Our comprehensive benefits package includes:

• Medical, dental, and vision coverage with multiple plan options.
• Life insurance, disability protection, and paid parental leave.
• 401(k) retirement plan with company matching contributions.
• Generous paid time off—minimum 15 vacation/PTO days plus 13 paid holidays.
• Flexible work arrangements, including remote work options.
• Employee assistance programs, wellness resources, and continuous learning stipends.

Commitment to Inclusion & Equal Opportunity

arenaflex believes that diverse perspectives drive innovation. We are dedicated to creating an inclusive environment where every individual can bring their authentic self to work, feel respected, and thrive. Our recruitment, development, and promotion practices are designed to eliminate bias and ensure equal opportunity for all candidates, regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.

Reasonable accommodations are available throughout the application process for candidates with disabilities. If you require assistance, please let us know.

Ready to Join arenaflex?

If you are a data‑driven, customer‑obsessed professional eager to shape the future of digital commerce for a globally recognized brand, we want to hear from you. Bring your expertise, curiosity, and passion for growth to arenaflex, and help us deliver exceptional online experiences that delight consumers worldwide.

Apply today and become a catalyst for digital transformation at arenaflex!