Full‑Time Business Development & Support Specialist – Sales, Graphic Design, Email Campaigns & Landing Page Creation (Chat, Phone, Email) – 30‑40 hrs/week – arenaflex

About arenaflex – Your Next Career Destination

Welcome to arenaflex, a fast‑growing eCommerce powerhouse that blends cutting‑edge technology with creative storytelling to deliver unforgettable shopping experiences. Our mission is to empower online shoppers worldwide while fostering a collaborative, innovative, and supportive environment for our team members. As a tight‑knit crew of seven passionate professionals, we value long‑term relationships, personal growth, and a shared commitment to excellence.

Why This Role Matters

At arenaflex, the Business Development & Support Specialist is the heartbeat of our sales engine and the creative force behind our marketing assets. You will be the first point of contact for prospects, the trusted advisor for existing customers, and the visual storyteller who brings our brand to life across ads, emails, and landing pages. This is a full‑time, permanent position designed for someone who thrives on responsibility, punctuality, and a genuine desire to build lasting partnerships.

Key Responsibilities

Business Development (Sales & Lead Management)

• Engage inbound and outbound leads via chat, email, phone, SMS, and social media, expertly qualifying prospects and guiding them toward a purchase decision.
• Maintain meticulous records in our CRM (Freshsales), ensuring every interaction, interest, and next step is accurately logged.
• Identify and communicate growth opportunities to team leaders, contributing ideas that drive revenue and market expansion.
• Complete daily sales tasks and follow‑up actions assigned through ClickUp and internal team boards.
• Collaborate with the marketing team to align messaging, promotions, and product launches with sales objectives.

Business Support (Customer Success & Help Desk)

• Provide end‑to‑end support for our valued clients via chat, email, phone, SMS, and social platforms, ensuring a seamless experience from purchase to post‑sale.
• Assign, update, and label support tickets in Freshdesk with precision, adhering to established service level agreements.
• Follow Standard Operating Procedures (SOPs) while actively suggesting improvements that enhance efficiency and customer satisfaction.
• Act as a brand ambassador, embodying arenaflex’s values of empathy, responsiveness, and proactive problem‑solving.

Creative Production (Ad Creation & Editing)

• Transform raw video footage into compelling advertisements, adding voice‑overs, sound effects, and polished edits using Adobe Creative Cloud.
• Organize and archive raw assets for future campaigns, maintaining a well‑structured media library.
• Leverage AI tools such as Midjourney to generate lifelike images that align with brand guidelines and campaign objectives.
• Follow creative briefs and style guides to produce high‑impact ads that drive click‑through and conversion rates.

Email Marketing & Design (Klaviyo)

• Design eye‑catching email templates and implement them within Klaviyo for targeted campaigns.
• Collaborate with copywriters and designers to craft cohesive email sequences, promotional blasts, and automated flows.
• Analyze campaign performance metrics (open rates, CTR, revenue) and iterate on design and copy for continuous improvement.

Landing Page Development

• Build and refine landing pages using a drag‑and‑drop builder, tailoring layouts to specific audience segments.
• Implement minor copy and design tweaks that enhance conversion pathways and reduce bounce rates.
• Conduct A/B testing on page elements, interpreting results to recommend data‑driven optimizations.

Essential Qualifications

• Minimum 2 years of experience in a Business Process Outsourcing (BPO) environment, preferably with a focus on sales or customer support.
• Demonstrated ability to manage high‑volume communication channels (chat, phone, email) while maintaining professionalism and empathy.
• Proficiency with the following tools (training provided for any gaps):
  • Microsoft Teams, Google Workspace
  • ClickUp (project management)
  • Freshsales (CRM) & Freshdesk (Help Desk)
  • Intercom (live chat)
  • Shopify (eCommerce platform)
  • Adobe Creative Cloud (Photoshop, Premiere, After Effects)
  • Figma (UI/UX design)
• Strong written and verbal communication skills in English; additional language proficiency is a plus.
• Creative mindset with a portfolio or demonstrable experience in graphic design, video editing, or ad creation.
• Self‑motivated, punctual, and able to commit 30‑40 focused hours per week without side freelancing.

Preferred Qualifications & Nice‑to‑Have Skills

• Background in sales, marketing, or digital advertising with a track record of meeting or exceeding targets.
• Experience using AI‑driven design tools (e.g., Midjourney, DALL·E) to accelerate creative workflows.
• Familiarity with email marketing platforms beyond Klaviyo, such as Mailchimp or HubSpot.
• Understanding of SEO, CRO, and basic analytics to inform landing page and ad performance.
• Ability to work flexible shifts aligned with Manila time zones (morning, midday, or night) based on team needs.

Core Skills & Competencies

• Customer‑Centric Communication: Active listening, clear articulation, and the ability to de‑escalate challenging situations.
• Sales Acumen: Prospect qualification, objection handling, and closing techniques that drive revenue.
• Creative Execution: Proficiency in visual storytelling, video editing, and graphic design fundamentals.
• Technical Agility: Quick adoption of new software, platforms, and AI tools.
• Organizational Discipline: Accurate data entry, ticket management, and task prioritization.
• Team Collaboration: Ability to work cross‑functionally, share insights, and support teammates.

Career Growth & Learning Opportunities

At arenaflex, your professional development is a priority. You will have access to:

• Mentorship from senior sales and marketing leaders who will guide you through advanced negotiation and campaign strategies.
• Regular training sessions on the latest eCommerce trends, AI‑enhanced design, and CRM best practices.
• Opportunities to lead independent projects, such as launching a new product line or spearheading a seasonal email campaign.
• Clear pathways to senior roles, including Senior Business Development Manager, Creative Lead, or Customer Success Director as you demonstrate impact.

Work Environment & Culture at arenaflex

Our team of seven operates like a close‑knit family. We champion:

• Transparency: Open communication channels, weekly stand‑ups, and shared dashboards keep everyone aligned.
• Flexibility: While we expect full‑time dedication, we respect work‑life balance and offer flexible scheduling within Manila time zones.
• Innovation: Experimentation with AI tools, new ad formats, and unconventional sales approaches is encouraged.
• Recognition: Achievements are celebrated publicly, and contributions that improve processes are rewarded.
• Diversity & Inclusion: We welcome candidates of all backgrounds, fostering an environment where every voice is heard.

Compensation, Perks & Benefits

While exact figures will be discussed during the interview process, successful candidates can expect:

• A competitive monthly salary in PHP, commensurate with experience and skill set.
• Performance‑based bonuses tied to sales targets and project milestones.
• Comprehensive health insurance coverage for you and eligible dependents.
• Paid time off, sick leave, and public holiday observance.
• Professional development budget for courses, certifications, or conferences.
• Access to premium design software (Adobe Creative Cloud, Figma) and AI tool subscriptions.
• Team‑building events, virtual coffee chats, and occasional in‑person meet‑ups.

How to Apply – Show Us Your Personality

If you’re ready to become an integral part of arenaflex and help shape the future of eCommerce, please submit the following:

• Your updated resume.
• A brief paragraph explaining why you are the perfect fit for this role, highlighting relevant experience and your favorite color (as requested).
• Your desired monthly salary (in PHP) and the number of hours you can commit each week.
• Preferred shift(s) based on Manila time (morning, midday, night).

We value authenticity, so feel free to let your personality shine through in your application. Our hiring team will review each submission carefully and reach out to qualified candidates for a virtual interview.

Join arenaflex Today

At arenaflex, you’ll be more than a sales representative—you’ll be a catalyst for growth, a creative problem‑solver, and a trusted partner to our customers. If you thrive in a dynamic, collaborative environment and are eager to invest your energy in a long‑term, rewarding career, we want to hear from you.

Apply now and start your journey with arenaflex. Let’s build something extraordinary together.

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