Patient Advocate Data Entry I – Clinical Data Management & Customer Success Specialist

About arenaflex

arenaflex is a pioneering leader in genetic testing and precision medicine, dedicated to advancing health and wellbeing for individuals worldwide. With more than three decades of scientific expertise, arenaflex delivers actionable genetic insights that empower patients, clinicians, and researchers to make informed decisions, reduce healthcare costs, and improve outcomes across a broad spectrum of medical specialties. Our mission‑driven culture blends cutting‑edge science with compassionate care, creating an environment where every employee can contribute to a healthier future.

Role Overview – Patient Advocate Data Entry I

As a vital member of the arenaflex Customer Success team, the Patient Advocate Data Entry I plays a central role in ensuring that every patient order is captured accurately, securely, and promptly. This position sits at the intersection of clinical operations, data integrity, and patient advocacy, supporting a high‑throughput CLIA‑certified laboratory. By translating physician‑ordered test requests into our secure database, you help maintain the seamless flow of information that enables rapid, reliable genetic testing and timely results delivery.

Key Responsibilities

• Translate critical healthcare information and test orders from paper or electronic request forms into the arenaflex laboratory information system with meticulous accuracy.
• Perform a thorough review of each incoming order to confirm that all required elements (patient identifiers, specimen details, test selections, and physician information) are present and complete.
• Communicate any missing or ambiguous data to the ordering provider or internal team members, ensuring swift resolution and minimal delay.
• Maintain a high level of quality throughput by meeting daily and weekly data entry targets while adhering to strict error‑rate thresholds.
• Uphold compliance with CLIA, HIPAA, and all applicable regulatory standards, safeguarding patient confidentiality and data security at every step.
• Collaborate closely with laboratory technologists, clinical coordinators, and the broader Customer Success team to support end‑to‑end order processing.
• Identify opportunities for workflow improvements, suggest process enhancements, and participate in continuous‑quality initiatives.
• Document and track any recurring data entry issues, providing actionable insights to leadership for system‑wide refinements.

Essential Qualifications

• High school diploma or equivalent; additional coursework in health information management or related fields is a plus.
• Demonstrated experience in data entry, preferably within a fast‑paced environment.
• Exceptional attention to detail with a proven track record of maintaining high accuracy rates.
• Strong problem‑solving and research abilities; comfortable investigating missing information and following up with stakeholders.
• Excellent written and verbal communication skills, enabling clear and professional interaction with clinicians, patients, and internal teams.
• Adaptability to evolving policies, procedures, and technology platforms.
• Proficiency with Windows operating systems, internet browsers, and common office productivity tools.
• Ability to type at a speed that meets or exceeds the expectations for this role (higher net typing speed preferred).

Preferred Qualifications & Experience

• Six months to one year of experience working in a medical or laboratory setting, providing familiarity with clinical terminology and order processing.
• Exposure to CLIA‑regulated environments and an understanding of HIPAA privacy rules.
• Previous experience with electronic health record (EHR) systems or laboratory information management systems (LIMS).
• Certification in medical coding, health information technology, or a related discipline.

Skills & Competencies for Success

• Data Integrity: Ability to consistently enter and verify data without errors, recognizing the downstream impact on patient care.
• Customer‑Centric Mindset: A genuine desire to support patients and providers, ensuring a positive experience at every touchpoint.
• Time Management: Efficiently prioritize tasks to meet high‑volume demands while maintaining quality standards.
• Technical Agility: Quick learner who can adapt to new software tools, updates, and workflow changes.
• Collaboration: Strong team player who works well across functional groups, sharing knowledge and supporting collective goals.
• Regulatory Awareness: Understanding of the importance of compliance with CLIA, HIPAA, and other health‑care regulations.

Physical Requirements

• Primarily sedentary work; occasional lifting of up to 10 pounds when handling paperwork or equipment.
• Ability to sit or stand for extended periods while using a computer, keyboard, and mouse.
• Frequent use of visual acuity to read detailed forms and verify data entries.
• Capability to communicate clearly with colleagues and external partners, both in person and via electronic channels.

Compensation, Perks & Benefits

arenaflex offers a competitive salary package aligned with industry standards for entry‑level data management roles. In addition to base compensation, eligible employees enjoy a comprehensive benefits suite that may include:

• Medical, dental, and vision coverage with multiple plan options.
• Flexible spending accounts (FSAs) and health savings accounts (HSAs).
• Paid time off (PTO), holidays, and sick leave.
• Retirement savings plans with company matching contributions.
• Employee assistance programs (EAP) for mental health and wellness support.
• Professional development stipend for certifications, training courses, and conferences.
• Employee discount programs and wellness incentives.

Career Growth & Development Opportunities

arenaflex is committed to nurturing talent from day one. As a Patient Advocate Data Entry I, you will have clear pathways to advance within the organization, such as:

• Progression to senior data entry or data quality specialist roles.
• Transition into clinical operations, sample logistics, or laboratory coordination positions.
• Opportunities to move into customer success management, client relationship, or training roles.
• Access to mentorship programs, cross‑functional projects, and leadership development tracks.
• Support for further education, including tuition reimbursement for relevant degrees or certifications.

Our Culture & Inclusion at arenaflex

At arenaflex, we believe that diversity fuels innovation. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, and we celebrate the unique contributions each individual brings. We foster an inclusive environment where every voice is heard, and we actively promote equity through:

• Employee resource groups (ERGs) focused on affinity, professional development, and community outreach.
• Regular inclusion training and unconscious bias workshops.
• Transparent career advancement policies that ensure equal opportunity for growth.
• Accommodations for religious practices, mental health needs, and physical disabilities.
• A zero‑tolerance policy for discrimination, harassment, or retaliation.

How to Apply

If you are detail‑oriented, thrive in a collaborative environment, and are passionate about supporting patients through accurate data management, we invite you to join arenaflex. To submit your application, please click the link below, complete all required fields, and attach your resume and a brief cover letter outlining why you are the ideal fit for this role.

Apply Now – Patient Advocate Data Entry I at arenaflex

Closing Statement

arenaflex is more than a workplace—it’s a community of innovators, caregivers, and problem‑solvers dedicated to making a tangible difference in people’s lives. Your meticulous work as a Patient Advocate Data Entry I will directly impact the speed and reliability of genetic testing, helping clinicians deliver life‑changing insights to patients worldwide. Take the next step in your career and become part of a mission‑driven organization where your contributions are valued, your growth is supported, and your potential is limitless.