Remote Data Entry Assistant – Full‑Time, $20.45/hr, North Carolina – Survey Support, Mailing & Help Desk Operations

About arenaflex – Empowering People Through Innovative Workforce Solutions

arenaflex is a forward‑thinking, technology‑driven workforce solutions leader that is reshaping how organizations source, manage, and develop talent. With a mission to democratize access to meaningful work, arenaflex blends cutting‑edge data platforms, robust analytics, and a culture of continuous learning to create opportunities that align with the American Dream. Our remote teams span the United States, and we are especially proud of our growing presence in North Carolina, a hub of talent, innovation, and community spirit. As part of arenaflex, you will join a collaborative network of professionals who are passionate about delivering high‑quality data, supporting research initiatives, and ensuring every participant’s experience is seamless and respectful.

Why This Role Matters – The Impact of a Data Entry Assistant

In today’s data‑centric world, the accuracy and reliability of information collected for research studies can influence policy decisions, healthcare outcomes, and business strategies. As a Data Entry Assistant at arenaflex, you will be the guardian of that data integrity. Your meticulous work will directly support the successful execution of large‑scale surveys, help‑desk operations, and mailing campaigns that reach thousands of respondents across the country. By ensuring that every questionnaire is correctly processed, every address is verified, and every call is documented, you will play a pivotal role in turning raw data into actionable insights.

Key Responsibilities – What You’ll Do Every Day

• Help Desk Support: Serve as the first point of contact for RCC and ADSC respondents, answering questions, troubleshooting technical issues, and providing courteous assistance throughout the study period.
• Interactive Tracing: Identify and resolve problems with incomplete or inaccurate addresses and telephone numbers, using systematic tracing techniques to improve response rates.
• Mailing & Receipt Management: Prepare, package, and dispatch the second questionnaire packet and appointment letters, while tracking inbound mail and confirming receipt of completed forms.
• Data Management: Receive hard‑copy questionnaires, perform precise data entry, edit for consistency, and scan documents into the secure study database, maintaining strict confidentiality.
• Collaborative Support: Work closely with cross‑functional team members—including survey coordinators, data analysts, and call center staff—to ensure all study components are completed on schedule.
• Quality Assurance: Conduct regular audits of entered data, flag discrepancies, and implement corrective actions to uphold the highest standards of data quality.
• Process Improvement: Suggest and help implement workflow enhancements that increase efficiency, reduce errors, and streamline communication between remote team members.

Essential Qualifications – What We Require

• High school diploma or equivalent (GED accepted).
• Demonstrated experience in clerical, customer service, or administrative support roles, preferably within a remote or virtual environment.
• Exceptional written and verbal communication skills, with the ability to convey information clearly and professionally.
• Strong attention to detail; a proven track record of maintaining accuracy when handling large volumes of data.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort navigating web‑based applications.
• Ability to work independently, prioritize tasks, and meet deadlines without constant supervision.
• Excellent organizational and time‑management abilities, with a knack for juggling multiple responsibilities simultaneously.
• Problem‑solving mindset; capable of identifying root causes and proposing practical solutions.
• Commitment to handling confidential and sensitive information with the utmost discretion.
• Reliable high‑speed internet connection and a suitable home office setup that meets arenaflex’s remote‑work standards.

Preferred Qualifications – Nice‑to‑Have Skills

• Prior experience with survey platforms, data collection tools, or call‑center software.
• Familiarity with data entry best practices, including double‑entry verification and data cleaning techniques.
• Experience working in a research or academic environment, especially with longitudinal studies.
• Basic knowledge of data privacy regulations (e.g., HIPAA, GDPR) and best practices for secure data handling.
• Certification in office administration, data management, or related fields.

Core Skills & Competencies – What Will Make You Successful

• Communication: Clear, courteous, and empathetic interaction with respondents and internal teammates.
• Accuracy: Unwavering focus on detail to prevent errors that could compromise study results.
• Self‑Motivation: Ability to stay productive and engaged while working remotely, with minimal oversight.
• Technical Agility: Quick adaptation to new software tools, platforms, and evolving processes.
• Team Collaboration: Openness to sharing knowledge, providing feedback, and supporting colleagues across time zones.
• Adaptability: Flexibility to shift priorities as study phases change, ensuring continuity and success.

Career Growth & Learning Opportunities at arenaflex

arenaflex is committed to the professional development of every employee. As a Data Entry Assistant, you will have access to a comprehensive Professional Mentoring & Education Program that includes:

• One‑on‑one mentorship with seasoned data analysts and project managers.
• Online training modules covering advanced Excel techniques, data visualization, and survey methodology.
• Opportunities to cross‑train in related functions such as call‑center support, quality assurance, and project coordination.
• Regular webinars on industry trends, data privacy, and emerging technologies in workforce solutions.
• Clear pathways for promotion to roles like Survey Coordinator, Data Quality Analyst, or Remote Operations Supervisor.

Compensation, Perks & Benefits – What We Offer

arenaflex values the contributions of its remote workforce and provides a competitive compensation package that includes:

• Hourly wage starting at $20.45, with performance‑based raises and bonus opportunities.
• Flexible scheduling between 9 am – 8 pm, allowing you to balance personal commitments and work responsibilities.
• Fully remote work arrangement—no daily commute, and a stipend for home‑office equipment.
• Comprehensive health, dental, and vision insurance plans, with options for dependents.
• Paid time off, holidays, and sick leave to support work‑life harmony.
• Retirement savings options, including a 401(k) plan with company matching contributions.
• Employee assistance program (EAP) offering counseling, financial advice, and wellness resources.
• Access to a vibrant virtual community, including employee resource groups, social events, and recognition programs.

Work Environment & Culture – Life at arenaflex

At arenaflex, we believe that a supportive, inclusive, and innovative culture fuels high performance. Our remote teams are united by shared values:

• Integrity: We handle data responsibly, respecting privacy and ethical standards.
• Collaboration: Open communication channels, regular virtual huddles, and cross‑functional projects foster a sense of belonging.
• Growth Mindset: Continuous learning is encouraged; we celebrate curiosity and the pursuit of excellence.
• Diversity & Inclusion: arenaflex is an equal‑opportunity employer. We welcome candidates of all backgrounds, identities, and experiences.
• Innovation: Employees are empowered to suggest improvements, experiment with new tools, and drive process enhancements.

Our remote‑first approach means you will have the autonomy to design a workday that maximizes productivity while staying connected to a vibrant, supportive network of peers.

Application Process – How to Join arenaflex

If you are a detail‑oriented, self‑driven professional who thrives in a remote environment and is eager to contribute to meaningful research, we want to hear from you. To apply, please submit your resume and a brief cover letter highlighting your relevant experience and why you are excited about this role at arenaflex. Be prepared to answer a short screening question confirming your location in Durham, NC, or the surrounding North Carolina area.

We review applications on a rolling basis and will contact qualified candidates for a virtual interview. During the interview, you will meet members of the study team, learn more about the project timeline, and discuss how your skills align with our goals.

Join arenaflex Today – Make Data Work for Good

At arenaflex, your work will have a tangible impact on the quality of data that drives critical decisions across health, education, and public policy. By ensuring the accuracy of every questionnaire and supporting respondents with empathy and professionalism, you will help shape a better future for communities nationwide. Take the next step in your career and become part of a purpose‑driven organization that values your talent, invests in your growth, and celebrates your successes.

Apply now and start your journey with arenaflex—where data meets dedication, and every detail matters.