Senior Product Management Team Lead – Customer Experience & Digital Innovation at arenaflex

About arenaflex – Pioneering the Future of Home‑Improvement E‑Commerce

arenaflex is a market‑leading e‑commerce platform that has been empowering professionals and DIY enthusiasts in the HVAC, plumbing, heating, and electrical sectors since 2004. Our mission is to deliver an unparalleled buying experience by combining deep industry expertise with cutting‑edge technology. Guided by the core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we foster a culture where every voice matters, diversity thrives, and continuous learning is celebrated. As we expand our digital footprint, we are looking for visionary leaders who can shape the next generation of customer‑centric products.

Position Overview

We are seeking a dynamic Product Management Team Lead to join our Customer Experience organization. Reporting directly to the Director of Customer Experience, you will lead a high‑performing team of Product Managers, set strategic direction for multiple product initiatives, and champion a culture of data‑driven decision‑making. This role is fully remote, with occasional travel to our headquarters in Melville, NY for collaborative workshops and team‑building events.

Key Responsibilities

• Vision & Strategy: Define and articulate a compelling product vision that aligns with arenaflex’s growth objectives, market opportunities, and evolving customer expectations.
• Market & Customer Insight: Continuously monitor industry trends, competitive dynamics, and user feedback to inform roadmap prioritization and feature enhancements.
• Backlog Management: Oversee the grooming, prioritization, and sequencing of product backlogs, ensuring that high‑impact initiatives receive the resources they need.
• Process Leadership: Champion best‑in‑class product development processes, refine meeting cadences, and standardize documentation to boost efficiency and transparency.
• Cross‑Functional Collaboration: Partner closely with engineering, quality assurance, design, and project management teams to deliver seamless product releases.
• Execution Excellence: Drive timely delivery of product milestones, identify and remove bottlenecks, and maintain a relentless focus on quality and reliability.
• Metrics & Performance: Establish success metrics, collaborate with the Insights team to track key performance indicators, and translate data into actionable improvements.
• Team Coaching & Development: Mentor and grow Product Managers, fostering a culture of innovation, accountability, and continuous improvement.
• Engagement & Retention: Implement strategies to keep the team motivated, engaged, and aligned with arenaflex’s values, reducing turnover and building a high‑performing unit.
• Stakeholder Communication: Serve as the primary conduit between senior leadership and product teams, delivering clear updates, gathering feedback, and aligning expectations.
• Influence & Advocacy: Champion the customer’s voice across the organization, ensuring that product decisions are rooted in real‑world usage and business impact.

Essential Qualifications

• Bachelor’s degree in Business, Computer Science, Engineering, or a related discipline.
• Minimum 5 years of product management experience in e‑commerce, retail, or a closely related field, with a focus on customer‑facing UI/technology solutions.
• At least 1 year of proven leadership experience, having mentored and guided product managers or cross‑functional teams.
• Demonstrated success in delivering complex, multi‑phase projects on time and within scope.
• Deep expertise in Agile methodologies, including Scrum and Kanban, with a track record of implementing process improvements.
• Proficiency with product and project management tools such as Jira, Confluence, Monday.com, or Coda.
• Solid understanding of web and mobile application development lifecycles.
• Strong analytical mindset with experience leveraging behavioral analytics, A/B testing platforms (Google Analytics, Segment, Amplitude, Mixpanel), and data visualization to drive decisions.

Preferred Qualifications

• Certified Scrum Product Owner (CSPO) or equivalent Agile certification.
• Experience in the home‑improvement or building‑materials industry.
• Background in UX research or design thinking methodologies.
• Familiarity with cloud‑based architectures and API‑first product strategies.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture, anticipate market shifts, and translate vision into actionable roadmaps.
• Leadership Presence: Inspire confidence, model arenaflex’s core values, and drive high performance through empowerment.
• Communication Excellence: Articulate complex ideas clearly to both technical and non‑technical audiences, and tailor messaging for senior leadership.
• Data‑Driven Decision Making: Leverage quantitative and qualitative data to prioritize features and measure impact.
• Collaboration & Influence: Build strong relationships across functions, negotiate trade‑offs, and align diverse stakeholders around common goals.
• Problem‑Solving Agility: Quickly identify root causes, propose creative solutions, and adapt plans as business needs evolve.
• Customer Empathy: Deeply understand the challenges of tradespeople and DIY customers, translating insights into delightful product experiences.

Career Growth & Learning Opportunities

At arenaflex, your professional development is a priority. As a Product Management Team Lead, you will have access to:

• A $750 annual budget for conferences, certifications, or specialized training.
• Mentorship programs that pair you with senior leaders across the organization.
• Opportunities to lead cross‑functional initiatives that influence company‑wide strategy.
• Regular internal workshops on emerging technologies, Agile best practices, and customer experience design.
• Clear pathways to senior product leadership roles, including Director of Product Management or VP of Product.

Work Environment & Culture at arenaflex

Our remote‑first philosophy is built on trust, flexibility, and collaboration. While you’ll primarily work from home, we encourage occasional in‑person gatherings at our Melville headquarters to strengthen bonds and spark creativity. arenaflex offers:

• Flexible working hours with a core window that respects time‑zone differences.
• A distraction‑free remote setup stipend and company‑provided equipment to ensure you have the tools you need.
• Monthly Grubhub credits, wellness initiatives, and a robust Employee Assistance Program (EAP) that includes mental‑health, financial, and legal support.
• Comprehensive health benefits (medical, dental, vision) and a 401(k) plan with up to a 4% company match.
• Paid time off, holidays, and a generous vacation policy that encourages work‑life balance.
• Recognition programs that celebrate individual and team achievements, reinforcing our culture of generosity and respect.

Compensation, Perks & Benefits

We offer a competitive base salary ranging from $110,000 to $135,000 annually, commensurate with experience and expertise. In addition to the base salary, you may be eligible for performance‑based bonuses, equity participation, and the following benefits:

• Medical, dental, vision, and voluntary life insurance options.
• Company‑paid basic life insurance and long‑term disability coverage.
• Discounted auto, home, and pet insurance programs.
• Flexible Spending Account (FSA) for healthcare and dependent care.
• Professional development budget and tuition reimbursement for relevant coursework.
• Monthly Grubhub credit to support your work‑from‑home meals.
• Employee rewards and recognition platform that highlights outstanding contributions.
• Volunteer Paid Time Off (PTO) to give back to the community and industry organizations.

Travel & Logistics

This role is remote‑first, but you will travel to arenaflex’s headquarters in Melville, NY up to six times per year for strategic planning sessions, team‑building activities, and key stakeholder meetings. All reasonable travel expenses are reimbursed, and you are welcome to work on‑site beyond the scheduled visits if you prefer.

Application Process & Next Steps

If you are a forward‑thinking leader who thrives on turning customer insights into high‑impact product solutions, we want to hear from you. To apply, click the link below and submit your resume, cover letter, and any relevant portfolio items that showcase your product management expertise.

Explore arenaflex and Apply Today

Why arenaflex?

Joining arenaflex means becoming part of a purpose‑driven organization that values generosity, respects individuality, embraces innovation, works as a cohesive team, and demonstrates relentless GRIT. We celebrate diversity, champion inclusion, and invest in the growth of every employee. Your work will directly impact millions of customers who rely on our platform to power their homes and businesses.

Equal Opportunity Employer Statement

arenaflex is an Equal Opportunity Employer. We welcome applicants of all backgrounds, experiences, and perspectives. Employment decisions are based on qualifications, merit, and business needs. We do not sponsor work visas for this position.

Ready to Lead the Future of Customer Experience?

Take the next step in your career and help shape the digital journey for the home‑improvement industry. Apply now and become a catalyst for change at arenaflex.