Revenue Operations Manager – Customer Success Strategy, Analytics & Enablement (Remote – US Based, Austin Preferred)

About arenaflex

arenaflex is a fast‑growing technology leader that delivers integrated software and financial solutions to a diverse range of communities and organizations—including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and many more. Our mission‑critical tools empower clients to manage, grow, and deepen engagement with their members, creating vibrant, sustainable ecosystems. As a purpose‑driven, remote‑first company, arenaflex blends cutting‑edge innovation with a collaborative culture that values curiosity, inclusion, and continuous learning.

Why This Role Matters

In today’s hyper‑competitive SaaS landscape, the Customer Success organization is the engine that drives retention, expansion, and long‑term value. As the Revenue Operations Manager – Customer Success, you will be the architect of the systems, processes, and data insights that enable our CS team to deliver exceptional experiences at scale. Your work will directly influence how arenaflex’s customers achieve their goals, how we forecast revenue, and how we shape strategic initiatives across the company.

Key Responsibilities

• Design, implement, and continuously improve the end‑to‑end Customer Success operations framework, ensuring alignment with arenaflex’s growth objectives.
• Own the arenaflex Salesforce environment for the CS team—custom objects, workflow automation, data integrity, and reporting dashboards.
• Partner with Customer Success, Sales, Product, and Finance stakeholders to streamline the customer lifecycle from onboarding through renewal and expansion.
• Evaluate, select, and roll out customer success platforms (replacing tools such as Gainsight, ChurnZero, Vitaly with arenaflex‑branded solutions) to boost efficiency and engagement.
• Develop and maintain real‑time performance and health dashboards, delivering actionable insights on churn risk, upsell opportunities, and team productivity.
• Build scalable, repeatable processes that support a growing CS organization across multiple business units and product lines.
• Support revenue forecasting, capacity planning, and segmentation strategies to ensure the CS team is optimally staffed and focused.
• Lead cross‑functional initiatives—working with Product, Marketing, and Engineering—to improve the overall customer experience, drive retention, and uncover expansion pathways.
• Champion a data‑driven culture by training CS leaders on analytics, reporting best practices, and the strategic use of metrics.

Essential Qualifications (Must‑Have)

• Minimum 3 years of experience in Customer Success Operations, preferably within a SaaS environment.
• Deep expertise in arenaflex Salesforce administration, including custom workflow design, object modeling, and advanced reporting.
• Demonstrated ability to scale operational processes in fast‑moving, high‑growth companies.
• Strong project management skills with a track record of delivering complex initiatives on time and within scope.
• Exceptional communication abilities—both written and verbal—to influence senior leadership and collaborate across functions.
• Analytical mindset with proficiency in data manipulation, visualization, and insight generation to drive strategic decisions.

Preferred Qualifications (Nice‑to‑Have)

• Experience implementing and managing customer success platforms (e.g., replacing Gainsight, ChurnZero, Vitaly with arenaflex‑branded tools).
• Background in private‑equity‑backed or multi‑product SaaS companies, understanding the nuances of rapid scaling and stakeholder expectations.
• Familiarity with additional analytics tools such as Tableau, Looker, or Power BI.
• Certification in Salesforce (Administrator, Advanced Administrator, or Platform App Builder).

Core Skills & Competencies

• Strategic Thinking: Ability to translate high‑level business goals into operational roadmaps.
• Data Literacy: Comfort working with large data sets, building predictive models, and presenting findings to non‑technical audiences.
• Process Optimization: Lean or Six Sigma mindset to identify waste and improve efficiency.
• Collaboration: Proven experience partnering with cross‑functional teams to achieve shared outcomes.
• Customer‑Centric Focus: Deep empathy for the end‑user and a passion for delivering value.
• Adaptability: Thrive in a remote, fast‑changing environment while maintaining high standards of quality.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. As a Revenue Operations Manager, you will have access to:

• Mentorship from senior leaders, including the VP of Revenue Operations and the Chief Customer Officer.
• Sponsored certifications (e.g., Salesforce, Project Management Professional) and continuous learning budgets.
• Opportunities to lead high‑visibility, company‑wide initiatives that shape arenaflex’s strategic direction.
• Clear promotion pathways toward Senior Operations roles, Director of Revenue Operations, or Product Strategy leadership.
• Cross‑departmental rotations to broaden your expertise in Sales, Product, and Finance.

Work Environment & Culture at arenaflex

Our culture is built on trust, autonomy, and a shared purpose to empower communities worldwide. Key aspects include:

• Remote‑First Flexibility: Work from anywhere in the United States, with optional in‑person collaboration in Austin, TX, to foster team bonding.
• Inclusive Community: arenaflex is committed to diversity, equity, and inclusion. We actively support underrepresented groups and encourage diverse perspectives.
• Collaborative Spirit: Regular virtual coffee chats, cross‑team hackathons, and quarterly all‑hands meetings keep everyone aligned and connected.
• Innovation Culture: Employees are empowered to experiment, iterate, and bring forward ideas that improve our products and processes.
• Well‑Being Focus: Flexible schedules, generous paid time off, and resources for mental health and physical wellness.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent:

• Base Salary: $100,000 – $120,000 USD per year, commensurate with experience and location.
• Performance Bonuses: Discretionary annual bonuses tied to individual and company performance.
• Equity Participation: Stock options or RSUs to share in arenaflex’s long‑term growth.
• Health Coverage: Medical, dental, and vision plans with employer contributions.
• Disability & Life Insurance: 100% employer‑paid short‑ and long‑term disability, basic life insurance.
• Retirement Savings: 401(k) with 100% company match up to 4% of salary.
• Paid Time Off: Flexible vacation policy built on mutual trust, plus 10 sick days and 10 company‑paid holidays.
• Parental Leave: Six weeks of paid leave for new parents.
• Learning Stipends: Annual budget for courses, conferences, and certifications.
• Wellness Programs: Access to virtual fitness classes, mental health resources, and employee assistance programs.

Commitment to Diversity & Inclusion

arenaflex is an Equal Employment Opportunity employer. We celebrate the richness of diverse backgrounds, experiences, and viewpoints. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, or any other protected characteristic. We actively encourage candidates from underrepresented groups to apply—even if you don’t meet every single qualification listed.

How to Apply

If you are excited about shaping the future of Customer Success operations at a mission‑driven, high‑growth company, we want to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and why you’re passionate about this role.

We review applications on a rolling basis and will reach out to qualified candidates promptly.

Join arenaflex and Make an Impact

At arenaflex, you will be part of a purpose‑filled team that helps organizations worldwide build stronger, more engaged communities. Your expertise in revenue operations will directly influence how our customers succeed, how we grow, and how we innovate. Take the next step in your career—apply today and help us shape the future of community‑centric technology.