Entry-Level Supply Chain Customer Service Specialist – Remote (U.S.) – Join arenaflex’s Dynamic CPG Team

Why arenaflex? – A Purpose‑Driven Leader in Food Innovation

At arenaflex, we believe that food should be both delicious and responsibly produced. Our mission to deliver healthier, sustainable snack options fuels the daily work of nearly 13,000 employees across more than 30 countries. From iconic dairy delights to innovative fruit‑based treats, our portfolio of beloved brands reaches millions of consumers worldwide. Recognized repeatedly as one of Chicago’s “Best and Brightest Companies to Work For,” arenaflex combines a strong heritage with a forward‑thinking mindset, offering a workplace where purpose meets performance.

Position Overview – Customer Service Specialist, Supply Chain (Remote)

Are you ready to be the front‑line champion of our supply chain? As a Customer Service Specialist at arenaflex, you will manage the end‑to‑end relationship with our valued customers, ensuring orders flow smoothly from purchase order receipt to on‑time delivery and accurate invoicing. You will collaborate with internal teams, external partners, and regional sales managers to resolve issues quickly, identify trends, and drive efficiency across the supply chain network.

Key Responsibilities

• Order Management: Receive, validate, and process purchase orders using SAP, ensuring timely entry, accurate pricing, and on‑schedule delivery.
• Issue Resolution: Proactively address order‑related challenges—from discrepancies to delivery delays—working closely with logistics, finance, and sales to achieve swift resolutions.
• Stakeholder Collaboration: Build and maintain strong relationships with Regional Sales Managers, brokers, warehousing, transportation, supply planning, demand planning, finance, IT, and other internal partners.
• Data Integrity & Auditing: Audit pricing and order details against arenaflex’s SAP system, coordinate with finance and brokers to correct any mismatches.
• Trend Analysis: Monitor order patterns, identify opportunities for process improvement, and recommend actionable solutions that enhance customer satisfaction and operational efficiency.
• Sample & Donation Management: Process sample requests, donation orders, and returns, ensuring compliance with corporate policies and customer expectations.
• Support Regional Sales Managers: Provide timely information on product availability, assist with customer forms, and respond to delivery inquiries.
• Master Data Maintenance: Work with the Commercial Master Data team to create, update, or deactivate customer entities in SAP.
• Multi‑System Navigation: Efficiently operate within three distinct software environments—SAP, third‑party logistics platforms, and SPS Commerce—to execute end‑to‑end order workflows.

Essential Qualifications

• 3–5 years of customer service experience in a Consumer Packaged Goods (CPG) environment or a closely related supply chain/logistics role.
• Bachelor’s degree preferred; equivalent professional experience will be considered in lieu of a degree.
• Demonstrated proficiency with SAP order‑to‑invoice processes, including order entry, change management, and reporting.
• Intermediate to advanced skills in Microsoft Office (Word, Excel, PowerPoint).
• Exceptional communication and interpersonal abilities, with a proven track record of building collaborative relationships across functional teams.
• Strong organizational, analytical, and problem‑solving skills, coupled with sound decision‑making capabilities.
• Experience in account management and business development is highly desirable.

Preferred Skills & Competencies

• Familiarity with third‑party logistics (3PL) platforms and SPS Commerce or similar electronic data interchange (EDI) tools.
• Ability to interpret and act on data trends to drive continuous improvement.
• Customer‑centric mindset with a focus on delivering exceptional service experiences.
• Adaptability to a fast‑paced, remote work environment while maintaining high levels of accuracy and timeliness.
• Commitment to confidentiality and ethical handling of sensitive business information.

Performance Expectations

Success in this role will be measured by the quality, accuracy, and timeliness of order processing; the reliability of communication with internal and external partners; and the ability to maintain the integrity of confidential business data. You will be expected to earn the trust of management, colleagues, and brokers, consistently demonstrating professionalism, initiative, and a collaborative spirit.

Work Environment & Culture at arenaflex

arenaflex embraces a flexible, fully remote work model for this position, allowing you to operate from anywhere within the Chicago metropolitan area. Our culture is built on inclusion, innovation, and continuous learning. Employees enjoy:

• Regular virtual team‑building events and cross‑functional collaboration opportunities.
• Access to a robust learning platform offering courses on supply chain analytics, SAP mastery, and leadership development.
• A supportive environment that values diversity, equity, and inclusion, with dedicated employee resource groups for veterans, people with disabilities, and other under‑represented communities.
• Transparent communication from senior leadership, fostering a sense of ownership and shared purpose.

Career Growth & Development

arenaflex invests heavily in employee growth. As a Customer Service Specialist, you will have clear pathways to advance into senior supply chain roles, such as:

• Supply Chain Analyst or Planner
• Regional Sales Support Manager
• Customer Experience Lead
• Operations Manager – overseeing multi‑site logistics

Mentorship programs, tuition reimbursement, and internal mobility initiatives ensure you can chart a career trajectory that aligns with your aspirations.

Compensation, Benefits & Perks

• Competitive base salary ranging from $65,000 to $75,000 annually.
• Performance‑based bonus opportunity of up to 5% of base salary.
• Comprehensive health, dental, and vision coverage.
• Retirement savings plan with company match.
• Generous paid time off, holidays, and flexible scheduling.
• Wellness stipend, employee assistance program, and virtual fitness classes.
• Technology allowance to support a productive home office setup.

Application Process & Next Steps

If you are passionate about delivering top‑notch service, thrive in a collaborative remote setting, and want to contribute to a purpose‑driven food company, we want to hear from you. To apply, click the “Apply” button below, submit your resume, and include a brief cover letter highlighting how your experience aligns with the responsibilities and qualifications outlined above.

arenaflex is an Equal Opportunity Employer

arenaflex welcomes applicants of all backgrounds. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other characteristic protected by law. We are committed to providing reasonable accommodations for candidates with disabilities throughout the recruitment process. If you require assistance, please contact our accommodations team at 312‑462‑1500.

Ready to Join arenaflex?

Take the next step in your career and become part of a global leader that values innovation, responsibility, and the people who make it all possible. Click “Apply” now and start your journey with arenaflex today!