Customer Service Representative – Property & Casualty Insurance (Remote/Hybrid) – Client Support & Policy Administration

About arenaflex – Pioneering the Future of Property & Casualty Insurance

arenaflex is a leading provider of cloud‑based core administration platforms and specialized services for property and casualty (P&C) insurers and managing general agents (MGAs). With decades of industry expertise, we empower small, mid‑size, and growth‑focused insurance organizations to innovate without the burden of legacy risk. Our mission is to simplify the insurance value chain, delivering seamless, technology‑driven solutions that let our clients focus on what they do best – protecting people and assets. Joining arenaflex means becoming part of a forward‑thinking, collaborative community where your contributions directly shape the evolution of insurtech.

Why Choose arenaflex?

At arenaflex, we view every employee as a strategic partner in our success. Beyond a competitive salary, we offer a comprehensive benefits suite, flexible work arrangements, and a culture built on continuous learning, mutual respect, and purposeful impact. Whether you thrive in a fully remote setting or prefer a hybrid schedule, we provide the tools and support you need to excel. Our “3L” philosophy—Learn, Laugh, Love—creates an environment where personal growth is celebrated, teamwork is paramount, and every day brings new opportunities to make a difference.

Role Overview

As a Customer Service Representative – Property & Casualty at arenaflex, you will be the front line of support for our clients and their agents. You’ll handle inbound calls and live‑chat inquiries related to personal lines insurance policies, ranging from policy inquiries and endorsement changes to billing questions and cancellation requests. Your ability to diagnose issues, provide accurate solutions, and maintain a high standard of professionalism will directly influence customer satisfaction and retention.

Key Responsibilities

• Answer inbound phone calls and chat messages from policyholders and agents with courtesy, empathy, and efficiency.
• Diagnose customer requests at a foundational level, applying structured problem‑solving techniques to deliver timely resolutions while adhering to carrier guidelines.
• Manage call metrics—including call quality, average handle time, availability, and hold times—to meet or exceed departmental standards.
• Prioritize and process transactions accurately, following standard operating procedures for endorsements, cancellations, and billing adjustments.
• Take ownership of each interaction, following through until the issue is fully resolved and documenting all actions taken.
• Utilize arenaflex’s automated systems to issue non‑premium bearing endorsements, retrieve policy documents, and update account information.
• Request and verify additional documentation needed for endorsements or cancellations, ensuring compliance with regulatory and carrier requirements.
• Collaborate with internal teams—underwriting, claims, and operations—to expedite complex requests and maintain high‑quality service delivery.
• Provide agents with guidance on policy details and system navigation, enhancing their ability to serve end‑customers effectively.
• Continuously update knowledge bases and contribute to process‑improvement initiatives based on frontline insights.

Essential Qualifications

• Associate’s or bachelor’s degree in business, finance, or a related field (business degree preferred).
• 2–4 years of experience in personal lines insurance, including homeowners, auto, and other P&C products.
• Thorough understanding of property and casualty insurance operations, policy structures, and terminology.
• Demonstrated ability to handle high‑volume inbound communications while maintaining accuracy and professionalism.
• Strong verbal and written communication skills, with the ability to convey complex information clearly.
• Proficiency with CRM platforms, policy administration systems, and Microsoft Office Suite.
• Active 4‑40 insurance licenses are a plus, though not required.
• Excellent organizational skills and the capacity to manage multiple tasks simultaneously.

Preferred Qualifications & Additional Assets

• Experience with cloud‑based insurance platforms or SaaS environments.
• Previous exposure to remote or hybrid work settings, demonstrating self‑discipline and effective time management.
• Certification in customer service excellence (e.g., HDI, CCSP) or related fields.
• Familiarity with regulatory compliance standards such as NAIC guidelines.
• Ability to speak a second language, enhancing service to diverse client bases.

Core Skills & Competencies

• Customer‑Centric Mindset: Prioritizes client needs while balancing company policies.
• Analytical Thinking: Quickly assesses situations, identifies root causes, and proposes effective solutions.
• Communication Excellence: Listens actively, speaks clearly, and writes concise follow‑up notes.
• Technical Proficiency: Comfortable navigating multiple software tools and learning new platforms.
• Team Collaboration: Works seamlessly with cross‑functional partners to resolve complex issues.
• Adaptability: Thrives in a fast‑changing environment, embracing new processes and technologies.
• Integrity & Confidentiality: Handles sensitive policy information with the utmost discretion.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs that accelerate your mastery of insurance fundamentals.
• Continuous learning portals offering courses on advanced underwriting, claims handling, and emerging insurtech trends.
• Opportunities to transition into specialized roles such as policy administration analyst, underwriting support, or client success manager.
• Regular performance reviews paired with personalized development plans to help you achieve your career aspirations.
• Company‑wide innovation challenges that encourage you to propose process improvements and be recognized for impactful ideas.

Work Environment & Culture at arenaflex

Our culture is built on collaboration, transparency, and a shared passion for innovation. Key aspects include:

• Flexible Work Options: Choose between fully remote, hybrid, or office‑based arrangements based on your preferences and role requirements.
• Inclusive Community: We celebrate diversity and provide accommodations for candidates with disabilities; our EEO policies ensure fair treatment for all.
• Team‑First Attitude: Regular virtual coffee chats, cross‑departmental huddles, and social events foster strong relationships.
• Recognition Programs: Quarterly awards, referral bonuses, and charitable gift matching highlight outstanding contributions.
• Well‑Being Focus: Mental‑health resources, tuition reimbursement, and wellness stipends support a balanced lifestyle.

Compensation, Perks & Benefits

While exact salary ranges are tailored to experience, arenaflex offers a competitive compensation package that includes:

• Medical, dental, vision, and life insurance plans, plus pet coverage.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• 401(k) retirement plan with company match.
• Paid Time Off (PTO), personal days, 12 paid holidays, and two volunteer days per year.
• Paid parental leave, short‑ and long‑term disability coverage.
• Employee assistance programs, including mental‑health counseling.
• Tuition reimbursement for approved courses and certifications.
• Commuter benefits and home‑office stipend for remote employees.
• Lucrative referral program and performance‑based bonuses.

How to Apply

If you are ready to bring your expertise, enthusiasm, and dedication to a dynamic insurtech leader, we want to hear from you. Please submit your resume and a brief cover letter outlining why you’re a perfect fit for the Customer Service Representative role at arenaflex.

For accommodations during the application or interview process, contact our HR team at [email protected]. We are committed to providing an accessible and inclusive hiring experience for all candidates.

Apply now through our career portal: arenaflex Careers – Customer Service Representative Application.

Join arenaflex Today

At arenaflex, your work matters. You will be empowered to make meaningful contributions, grow your skill set, and be part of a team that values curiosity, collaboration, and continuous improvement. Take the next step in your career and become a vital part of a company that is reshaping the future of property and casualty insurance. We look forward to welcoming you aboard!