Weekend Residential Service Scheduling & Customer Support Representative – Metro Area (Part‑Time)

About arenaflex

arenaflex is a proudly locally owned and operated leader in residential heating, cooling, and plumbing services throughout the Twin Cities metro area. Since 1990, we have built a reputation for reliable, high‑quality service, backed by a strong brand and a commitment to community values. Our mission is to keep homes comfortable and safe while delivering an exceptional customer experience. At arenaflex, we believe that great service starts with great people, and we invest heavily in training, development, and a supportive work environment that encourages growth, teamwork, and continuous learning.

Why This Role Matters

Our service division is expanding rapidly, and we need dedicated professionals who can help us schedule and dispatch HVAC, plumbing, and electrical service calls across the metro area. As a Weekend Customer Service Representative, you will be the first point of contact for our customers, ensuring that every interaction is friendly, efficient, and aligned with arenaflex’s core values. This part‑time, weekend‑focused position offers flexibility, the possibility of remote work after training, and the chance to be part of a dynamic, fun‑loving team.

Key Responsibilities

• Inbound Call Management: Answer incoming calls promptly, using a scripted approach to schedule HVAC, plumbing, and electrical service, maintenance, and sales appointments.
• Dispatch Coordination: Accurately set up customer profiles, assign service technicians, and ensure that each job is logged in our scheduling system.
• Prioritization & Efficiency: Follow call‑type prioritization guidelines to maximize productivity while maintaining a high level of customer satisfaction.
• Sales Support: Serve as a backup for sales coordinators by handling inbound sales inquiries and assisting with outbound outreach when needed.
• Multitasking: Manage multiple tasks simultaneously, including data entry, call handling, and occasional email or chat support.
• Team Collaboration: Work closely with field technicians, sales staff, and management to resolve scheduling conflicts and ensure seamless service delivery.
• Continuous Improvement: Provide feedback on call scripts, scheduling processes, and customer pain points to help refine arenaflex’s service model.

Essential Qualifications

• 2–3 years of experience in HVAC, plumbing, or related residential customer service (preferred but not mandatory).
• Demonstrated ability to communicate clearly and professionally over the phone.
• Strong understanding of the Twin Cities residential market is a plus.
• Proficiency with standard office software (Microsoft Office, Google Workspace) and familiarity with CRM or scheduling platforms.
• Excellent written and verbal communication skills.
• Ability to remain calm, organized, and detail‑oriented while handling a high volume of calls.
• Positive attitude that aligns with arenaflex’s core values.

Preferred Qualifications

• Previous experience in a call‑center or dispatch environment.
• Knowledge of basic HVAC, plumbing, or electrical terminology.
• Experience working remotely or in a hybrid setting.
• Certification in customer service excellence or related fields.

Core Skills & Competencies

• People‑Oriented: Genuine interest in helping customers and building lasting relationships.
• Results‑Driven: Focus on meeting scheduling targets and achieving high first‑call resolution rates.
• Multitasking Ability: Efficiently juggle inbound calls, data entry, and occasional outbound outreach.
• Time Management: Prioritize tasks to meet deadlines in a fast‑paced environment.
• Team Collaboration: Work cooperatively with technicians, sales staff, and management.
• Problem‑Solving: Identify and resolve scheduling conflicts or customer concerns quickly.
• Integrity & Honesty: Uphold arenaflex’s reputation by acting ethically in all interactions.

What We Offer – Compensation & Benefits

arenaflex values the contributions of every team member and offers a competitive compensation package that includes:

• Hourly wage ranging from $19.00 to $21.00, plus weekly performance spiffs.
• Flexible weekend scheduling – work every weekend or every other weekend, based on your availability.
• Opportunity to transition to remote work after successful training.
• Comprehensive training & development programs, including technical, communication, and sales training.
• Access to arenaflex’s corporate marketing resources and brand recognition.
• Paid time off, holiday pay, and a supportive work‑life balance.
• Employee recognition programs that celebrate outstanding performance.

Career Growth & Learning Opportunities

At arenaflex, your career path is limited only by your ambition. We provide:

• Structured onboarding and mentorship to accelerate your learning curve.
• Continuous education through virtual technical training, webinars, and in‑person workshops.
• Clear advancement pathways to senior scheduling roles, team lead positions, or cross‑functional opportunities in sales, operations, or customer experience.
• Regular performance reviews that focus on skill development and goal setting.

Work Environment & Culture

Our workplace is built on the foundation of arenaflex’s Core Values:

• Our arenaflex Family: We treat each other like family, fostering a supportive, collaborative atmosphere where fun is encouraged.
• Help Others: A passion for assisting customers and teammates alike drives everything we do.
• Do the Right Thing: Integrity guides our decisions; we admit mistakes and always strive for the best outcome.
• Eager to Learn & Grow: Continuous improvement is celebrated, and we provide the tools for personal and professional development.

Our offices are modern, well‑equipped, and designed to promote productivity. When you work remotely, you’ll receive the same level of support, technology, and communication tools to stay connected with the arenaflex team.

Day‑to‑Day Snapshot

Imagine starting your weekend shift with a quick huddle where the team shares updates, celebrates wins, and outlines priorities. You then dive into a steady stream of inbound calls, each one an opportunity to showcase arenaflex’s commitment to excellence. You’ll log service requests, coordinate with field technicians, and occasionally step in to assist the sales team. Throughout the day, you’ll receive real‑time feedback, celebrate milestones, and contribute ideas that shape our service processes.

How to Apply

If you thrive in a fast‑paced, customer‑focused environment and embody arenaflex’s core values, we want to hear from you. Click the link below to submit your application, and be prepared to discuss how your experience aligns with the responsibilities and culture described above.

Apply Now – Weekend Customer Service Representative

Join arenaflex Today

At arenaflex, you’re not just filling a role—you’re becoming part of a community that values teamwork, integrity, and growth. Our employees are our most valuable asset, and we invest in their success. Whether you’re looking for a flexible part‑time weekend position, a stepping stone to a full‑time career, or a chance to develop new skills, arenaflex offers the platform to achieve your goals.

Take the next step in your career journey. Apply today and help us keep the Twin Cities comfortable, safe, and happy—one service call at a time.