Customer Account Representative – Outbound Calling, Remote US – Lead Generation, Retention, and Sales Enablement Specialist

About arenaflex – Pioneering Excellence in Surgical Solutions

arenaflex is a fast‑growing leader in the surgical‑instrument space, dedicated to delivering innovative tools that empower surgeons, hospitals, and outpatient facilities to operate more efficiently. Our mission is to champion the surgical community with remarkable service, trusted performance, and outstanding value. By combining deep industry expertise with a relentless focus on customer experience, arenaflex helps healthcare providers save time, reduce costs, and improve patient outcomes.

Our culture is built on four pillars: Customer First, Accountability, Integrity, and Inspiration. We believe that when our people thrive, our customers thrive. As a fully remote organization, we attract top talent from across the United States, offering flexible work arrangements, collaborative technology, and a supportive environment that encourages continuous learning and growth.

Why This Role Matters

The Customer Account Representative – Outbound Calling is a critical front‑line position that fuels arenaflex’s growth engine. You will be the voice that introduces new surgical solutions to prospective clients, nurtures existing relationships, and drives revenue through strategic cross‑selling and upselling. Your insights will shape how we tailor our product portfolio to meet the evolving needs of acute and non‑acute care settings.

Key Responsibilities

1. Lead Identification & Qualification

• Leverage a variety of prospecting tools (industry databases, LinkedIn, trade publications, and specialized healthcare platforms) to capture high‑quality leads within acute and non‑acute care environments.
• Conduct thorough territory research to uncover market trends, competitive dynamics, and emerging opportunities.
• Enter, track, and manage leads in Salesforce, ensuring data integrity and timely follow‑up.
• Utilize analytics dashboards (Power BI, Tableau equivalents) to monitor lead generation metrics, conversion rates, and pipeline health.

2. Customer Retention & Support

• Partner with internal teams (clinical support, logistics, finance) to resolve customer satisfaction issues swiftly and effectively.
• Maintain a proactive outreach cadence with existing accounts, ensuring they receive the right products at the right time.
• Assist the sales team in onboarding new customers, guiding them through order placement, contract terms, and product education.
• Document all interactions in the CRM, providing a single source of truth for account history and future opportunities.

3. Collaboration & Reporting

• Work closely with the Wound Closure (WC) sales team to identify cross‑selling and upselling possibilities that align with customer needs.
• Support the sales organization in achieving quarterly and annual revenue targets by delivering qualified leads and actionable insights.
• Prepare regular performance reports for management, highlighting lead conversion trends, churn rates, and revenue forecasts.
• Share market intelligence with product managers and leadership to influence product development and pricing strategies.

4. Customer Outreach & Connectivity

• Design and execute communication plans for new‑account onboarding, post‑order follow‑up, and ongoing engagement.
• Analyze buying patterns, contract pricing, and churn metrics to recommend retention tactics and growth initiatives.
• Conduct periodic check‑ins with customers to gauge satisfaction, uncover purchasing opportunities, and preempt potential service issues.
• Escalate complex challenges to functional leaders, ensuring swift resolution and maintaining strong customer relationships.

Essential Qualifications

• Education: Bachelor’s degree preferred (any discipline); relevant certifications in sales, healthcare, or data analytics are a plus.
• Experience: Minimum 2 years of customer engagement, client‑relations, or inside‑sales experience; prior exposure to the surgical or medical device industry is advantageous.
• Technical Skills: Proficiency with Excel, Power BI (or comparable data‑visualization tools), and Salesforce CRM.
• Analytical Ability: Demonstrated skill in interpreting data, building reports, and translating insights into actionable strategies.
• Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly over the phone and via email.
• Organizational Skills: Strong multitasking capabilities, meticulous attention to detail, and the capacity to prioritize in a fast‑paced environment.
• Travel: Willingness to travel up to 10 % for regional sales meetings, training sessions, or customer visits.

Preferred Qualifications & Additional Assets

• Experience in prospecting and lead generation within the healthcare sector.
• Familiarity with D365, HubSpot, or other CRM platforms.
• Knowledge of surgical product lines, wound‑closure technologies, or related medical devices.
• Demonstrated success in meeting or exceeding sales quotas.
• Ability to work independently while thriving in a collaborative, remote‑first team culture.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional experiences that keep clients loyal and engaged.
• Data‑Driven Decision Making: Comfort using analytics to guide outreach strategies and measure performance.
• Problem‑Solving: Ability to diagnose issues, propose solutions, and follow through to resolution.
• Adaptability: Flexibility to adjust tactics based on market shifts, product updates, and customer feedback.
• Team Collaboration: Strong partnership skills, working seamlessly with sales, operations, and product teams.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Customer Account Representative, you will have access to:

• Structured onboarding and continuous training programs covering sales methodologies, product knowledge, and advanced CRM techniques.
• Mentorship from senior sales leaders and industry experts.
• Opportunities to transition into senior account management, sales operations, or product specialist roles as you demonstrate success.
• Regular webinars, workshops, and certifications (e.g., Certified Salesforce Administrator, Power BI Analyst) to deepen your technical expertise.
• Participation in cross‑functional projects that broaden your exposure to marketing, supply chain, and product development.

Work Environment & Culture at arenaflex

Our remote‑first model empowers you to work from anywhere in the United States while staying connected through cutting‑edge collaboration tools (Zoom, Slack, Microsoft Teams). We celebrate diversity, encourage open dialogue, and foster a supportive atmosphere where every voice matters. Key cultural highlights include:

• Flexibility: Choose a schedule that aligns with your personal productivity peaks, within the PDT/MDT/CDT time zones preferred for this role.
• Recognition: Quarterly awards, peer‑to‑peer shout‑outs, and performance bonuses celebrate achievements.
• Well‑Being: Access to mental‑health resources, virtual fitness classes, and a generous paid‑time‑off policy.
• Community: Employee resource groups (ERGs) focused on health, sustainability, and professional growth.

Compensation, Perks & Benefits

arenaflex offers a competitive total‑reward package designed to attract and retain top talent. While exact figures vary by location and experience, the anticipated salary range for this role is $65,000 – $75,000 annually. Additional benefits include:

• Medical, dental, and vision coverage with multiple plan options.
• 401(k) retirement plan with company match.
• Generous paid vacation, sick leave, and parental leave policies.
• Performance‑based bonuses and commission structures.
• Professional development stipend for courses, certifications, or conferences.
• Remote‑work allowance for home office equipment and internet expenses.
• Employee assistance program (EAP) for personal and financial counseling.

Commitment to Equality & Inclusion

arenaflex is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, marital status, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected characteristic. Our inclusive hiring practices ensure a diverse workforce that reflects the communities we serve.

How to Apply

If you are driven by a desire to make a tangible impact on the surgical community, thrive in a data‑rich, customer‑focused environment, and enjoy the autonomy of remote work, we want to hear from you. Click the link below to submit your application and join arenaflex’s mission‑driven team.

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Take the Next Step

At arenaflex, you’ll be part of a purpose‑driven organization where every interaction matters. Bring your enthusiasm, analytical mindset, and customer‑centric spirit, and help us deliver remarkable service to the surgical community worldwide. Apply today and start shaping the future of healthcare with arenaflex!